The results of a new PowerPhone study shows that the proportion of 9-1-1 personnel taking their training online continues to grow and that perceptions are positive.
The “Survey of Online Learning in Emergency Communications” reveals that 68% of public safety personnel took at least one online course in 2012, a number that’s expected to rise to 78% over the next year. And nearly all respondents (90%) felt online learning was important to their agency’s long-term training plan.
“E-learning is not going away,” says Chris Salafia, president and CEO of PowerPhone. “It’s a game changer.”
Key report findings:
>> The majority rated their prior e-learning experiences as about the same as face-to-face learning.
>> Overwhelmingly, the largest benefit emergency communicators cited for online learning was the convenience of anywhere, anytime training, followed by easier scheduling.
>> Participants thought that up-to-date audio and video were the most important elements of a well-designed online course.
>> 62% of emergency communicators saw a significant improvement in knowledge following their online training.
“A well-designed online course can and should integrate peer networking and instructor accessibility into the curriculum,” says Dr. Gary Moore, PowerPhone’s director of Learning. “We need to be in the Web 2.0 landscape and encourage the active participation and engagement of our students for their learning to be of value.”