Grid Report Helps HR Tech Decisions


Ten companies were named Leaders in G2 Crowd’s Winter 2016 HR Management Suite Software Grid report, receiving strong customer satisfaction scores with a large market presence. UltiPro earned the highest overall satisfaction score, while PeopleSoft earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.

Key Findings:

>> Suite Satisfaction – With few exceptions, products that appear on the HR Management Suites Grid are more highly rated for their integrated software suite than for their individual modules.

>> Happier Customers – Since the last Grid Report, the average NPS score for products has improved from -8 to +6, indicating an increase in overall customer satisfaction.

>> Non-Core Feature Strength – Seven of the seventeen products on the Grid offer features beyond those typically found in HR management suites, such as time tracking or payroll capabilities.

The report is based on more than 900 reviews written by business professionals.

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