Thursday, 08 December 2016 07:27

Preparing Today’s Workforce for Tomorrow’s Business Challenges

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Is your workforce prepared for tomorrow’s challenges? Maybe you’re thinking -”my workforce isn’t even prepared for today’s challenges, let alone future challenges.” Regardless, providing employees with the knowledge and skills they need has never been more important – or challenging. And the stakes couldn’t be higher… organizations who deliver the best, most engaging, effective employee training today are going to be tomorrow’s winners in the marketplace.

TODAY’S TRAINING CHALLENGES

The modern worker has changed. The average worker is checking their smartphone nine times an hour and are typically interrupted every 5 minutes on the job. Since the year 2000, the average attention span of a person has dropped from 12 to 8 seconds – 1/3 of the attention span of workers has completely disappeared (Time).

The modern workplace is also changing rapidly. We are running our organizations lean and mean… so managers often feel that they can’t afford to have their people “off-the-job” and training for long periods of time. Fitting in training is often viewed as a secondary objective.

Finally, the shelf life of knowledge and skills has shortened dramatically. Today the shelf life of knowledge is much, much shorter with technological changes and other factors. Experts believe our knowledge and skills must be updated roughly every 18 months or we risk extinction. It’s never been more important for workplaces to use technology to blend learning new skills into their employee’s jobs and create a culture of learning.

ENTER MICROLEARNING AND LEARNING TECHNOLOGY

Thanks to YouTube and other streaming video platforms we now understand that not only do employees desire to learn, but their preferred format for learning is video. We also know they prefer shorter videos to longer ones. Research shows the ideal length of an online training video is 6-7 minutes. This type of microlearning creates 50% more engagement than other training methods.

Microlearning also works well because the programs offered by many online training providers today are designed for any device and any size screen. This is important as many organizations and industries need training available in remote locations where a traditional computer setup is not available or feasible. Fortunately, most of us carry our little video players (aka smartphones) at all times. And since we’re checking them nine times an hour on average, training has never been more convenient!

LEARNING RETENTION AND SCIENCE

So you’ve found an online training partner with a large library of microlearning content and you’re working on a marketing initiative to roll it out to your employees. Great! Isn’t that all you need to create the behavior changes and performance improvements your organization expects to see? Unfortunately no, research by neuroscientists and cognitive psychologists tells us that no matter how great our training programs are, employees will forget about 70% of what they’ve learned within 24 hours of learning it.

Don’t throw your training plan out the window just yet, however. Let’s talk solutions – solutions based on what science tells us about learning and retention.

It turns out that testing knowledge isn’t just a way to measure how much your employees know, it’s also a great way to increase their learning, and their long-term learning retention. When the brain is asked to retrieve information, it tags it as important and is less likely to forget. In practice, asking employees a series of quiz questions and other memory “boosters” related to the training they have taken, spaced out over strategic intervals, can increase learning retention by as much as 300%!

THE RIGHT MIX

We certainly have challenges as HR and workplace learning professionals today. Combining a library of microlearning content that is curated and updated, and a post-training reinforcement plan is the perfect foundation for your training program. Get the mix right and your on your way to preparing your workforce for tomorrow.

--Dean Pichee, Founder and President of BizLibrary

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