Compliance training is one of the fastest-growing sectors of corporate e-learning, accounting for more than 15 percent, according to 2012 surveys. But most importantly, compliance is often seen as the gateway to more comprehensive online ventures as companies often test the e-learning waters with mandated training.
With the increasing focus on regulation, compliance will drive an even more important part of corporate e-learning as companies scramble to demonstrate compliance.
E-learning provides the perfect opportunity to create context-specific training, to deliver it cost-effectively and timely; and to track learner understanding — all critical for compliance.
According to Mark Stanley, a Senior Principal Business Consultant with Genesys:
“The top pain point is when employees become involved in a compliance process. This is when risk increases because procedures for compliance become manual. Compliance is not supported by end-to-end workflow systems at this point, and we rely on people remembering to do the correct thing at the right time. So today, attempting to stay compliant typically depends on strong processes and great training.”
Stanley and others have actually observed the following problems:
>> Prioritization of tasks, including compliance steps, being selected by employees. They decide what tasks are important, or what order tasks should be accomplished.
>> Employees may mark a compliance task as complete, but they actually don’t do the task.
>> They fail to update the system so the audit trail is lost.
>> While workflow systems are wonderful at how something should be done, they fail to identify who is the best skilled person to perform a task.
>> Managers have little insight to what tasks have been completed, or if they have been completed in the right order.
Certainly, the stakes are higher with compliance training, because failing to comply with state and federal mandates can result in serious consequences. Harassment, workplace violence and safety issues can involve expensive litigation.
An online format suits compliance, by providing consistent, cost-effective distribution and the ability to reach a large, geographically dispersed population in a short time. Learners can access training 24/7 at their own pace from any location with the Internet. And most importantly, automated tracking and reporting of completion helps companies easily prove compliance.
For industries that demand local, state or federal compliance — like health care, banking, finance, real estate, government — e-learning professionals can work hand-in-hand with corporate compliance officers to minimize legal entanglements. If you’re not, you should be.
The Best Crisis Is The One That Never Happens. But If One Does Hit Home, Be Ready To Respond. A working definition of crisis is “a significant threat to operations that can have negative consequences if not handled properly,” according to Dr. W. Timothy Coombs, writing for the Institute for Public Relations. “In crisis management, the threat is the potential damage a crisis can inflict on an organization, its stakeholders, and an industry. MORE...
In Order To Attract Gen-Y/Millennials, Organizations Today Must eE-Examine Their... »
Learning Impact Research: Can Serious Games Measure Up? BY Kathy Heldman and John... »
The mobile augmented reality (AR) market is set to increase dramatically from 60... »
With the Millennial generation (born after 1980), companies are having to contend... »
Inmarsat (a global provider of mobile satellite communications) and Pearson (one of... »
Microsoft Corp. has launched a major new staff training program using CM Group’s new... »
Jones/NCTI, a provider of training and education in the cable and broadband... »
Andy Wooler has been appointed as a senior learning technology consultant to... »
If your organization has not embraced virtual learning, you are behind the curve. No... »
Organizations need to define, attract, and develop critical talent. This paper... »
Innovation is often associated with high-tech companies in California’s Silicon... »
Correctly Identifying The Customer's Buying Preference And Responding To It... »
CSB Training’s Career Skills Builder Program is a series of 15 classes offered... »
BizLibrary’s content solutions continue to grow, with this month’s introduction of... »
Elearning! magazine asked Dr. Karl Kapp and Bryan Austin four questions about... »
We thought we would ask some of our top Learning! 100 Award winners about best... »
Assessments are generally thought of as a method to evaluate the effectiveness... »
Many organizations want to utilize the workplace analytics to target talent... »
Businesses and member-based associations are looking for ways to extend the learning... »
Leadership is a hot topic of career conversations and organizational management that... »