Salesforce announced an update to its Service Cloud which the company says enables non-technical administrators to build a customer service organization with connected services in less than a day. The Service Cloud app builder rests on top of the Salesforce Lightning development platform and designed to drag and drop components from Salesforce and third parties into the Service Cloud app building interface. This could allow users to add components like Facebook, email or Twitter integration with a “few clicks.”
Salesforce claims 75 integration components are available in the Salesforce AppExchange. For example, Dialpad, lets a rep make a call from inside the customer record; MapAnything Live, lets reps follow delivery and service vehicles on a map in real time; and Healthwise, lets a consultant connect a patient to relevant health education materials.