TOOLS: Addition to Solutions Suite Is Launched

Plum Voice’s Plum Survey is an addition to the company’s IVR solutions suite. Plum Voice delivers telephony automation products and services that enable companies to exceed their goals and streamline their processes.

Plum Survey is an extension of these services that’s enabling customers to better manage their customer relations and more. Survey collects and analyzes data without the high cost of using traditional IVR solutions. It is the first tool that allows users to create one survey and deploy it over both the Internet and the telephone. Its reach and use is extensive, even moving beyond just CRM, providing accurate results for:

>> Employee feedback campaigns
>> Call center survey
>> Political polling
>> Quantitative and qualitative research

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