Trendlines

Although government executives are not normally driven by goals such as “customer retention” and “profit-per-customer,” they are awakening to the concept that commercially developed customer relationship management (CRM) principles can be critical »

As organizations prepare for annual employee goal setting sessions at the start of the New Year, SumTotal Systems released the top 10 tips HR managers can use to drive better organizational alignment for improved performance across their company.

A report titled “Making the Choice Between On-Premise and On-Demand Solutions” was written to help business and IT decision-makers make educated choices between traditional and new-generation solutions.

Here are six strategic learning trends to watch, and all of them look “real” and have very compelling drivers.

Nine out of 10 companies plan to grow their use of software-as-a-service (SaaS) this year, according to a survey by Gartner, Inc.

Each year since 1985, the editors of “The Futurist” have selected the most thought-provoking ideas and forecasts appearing in the magazine to go into an annual report.

In “Outlook 2009,” Marvin J. Cetron and Owen Davies are cited.

According to an executive brief from Frost & Sullivan, sponsored by Citrix Online, modern training organizations face several complex challenges, including the need to:>> increase training reach across multiple time zones, so employees are »

According to a new report from Bersin & Associates, “money is important, but not the ultimate determinant in achieving business impact” with training programs.

Who are the most valued employees in corporate America? According to business leaders, it's those employees inspired by a company's mission and values.

There’s a “powerful need for higher value services to support global content value chain strategy for delivering multilingual communications that align with global business goals,” according to a report from Gilbane Group.