Adaptable LMS Discussed by Bersin

Bersin & Associates has completed an in-depth research bulletin that deals with adaptable learning management systems (LMSs). In it, president and founder Josh Bersin examines the changing market for LMSs and highlights one major customer satisfaction issue in this bulletin (Volume 4, Issue 31) that continues to come up: the need for an “adaptable LMS.”

The research points to the challenge of automating training and knowledge-related business processes, which is compounded by the fact that most companies have unique training processes and business requirements and each tracks its own key performance indicators. As a result of these challenges, LMS systems have had to deal with hundreds of configuration options, customizations and customer driven changes. The research suggests that this is the single biggest challenge buyers have in their LMS implementation and deployment process and that almost all LMS systems receive poor marks in these areas.

“LMS systems have had to deal with hundreds of configuration options, customizations and customer driven changes. Vendors have struggled with this for years and, even today, the single biggest challenge buyers have in their LMS implementation is the customization of the system to meet their particular business requirements,” says Bersin.

Bersin & Associates has completed an in-depth research bulletin that deals with adaptable learning management systems (LMSs). In it, president and founder Josh Bersin examines the changing market for LMSs and highlights one major customer satisfaction issue in this bulletin (Volume 4, Issue 31) that continues to come up: the need for an “adaptable LMS.”

The research points to the challenge of automating training and knowledge-related business processes, which is compounded by the fact that most companies have unique training processes and business requirements and each tracks its own key performance indicators. As a result of these challenges, LMS systems have had to deal with hundreds of configuration options, customizations and customer driven changes. The research suggests that this is the single biggest challenge buyers have in their LMS implementation and deployment process and that almost all LMS systems receive poor marks in these areas.

“LMS systems have had to deal with hundreds of configuration options, customizations and customer driven changes. Vendors have struggled with this for years and, even today, the single biggest challenge buyers have in their LMS implementation is the customization of the system to meet their particular business requirements,” says Bersin.

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