The Complex Networked Workplace

As work becomes more networked and complex, the social aspects of knowledge-sharing and collaboration are becoming more important.

Learning professionals can be part of that change. Work is learning, and learning is the work.

What to expect in 2013 and beyond:

>> The increasing complexity of work is a result of our global interconnectedness.

>> Simple work will continue to be automated (e.g. bank tellers) and complicated work (e.g. accounting) will keep getting outsourced.

>> Compled and creative work will increasingly give organizations their unique business advantages.

>> However, complex and creative work is difficult to replicate, constantly changes and requires greater tacit knowledge.

>> Tacit knowledge is best developed through conversations and social relationships.

>> As work becomes more dispersed and complex, training courses should at minimum be more collaborative and accessible online. Recording course material makes it shareable.

>> Social learning networks enable better and faster knowledge feedback loops. But hierarchies constrain social interactions, so traditional management models will also have to change.

>> Learning amongst ourselves is the real work in social businesses and training development professionals must must support social learning.

—The author, Harold Jarche, is with the Internet Time Alliance. Download the complete report titled ”What’s Working and What’s Not in Online Training” complimentary at:!+Media+Group&utm_

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