Front-line Managers Need More Training

Government front-line employees need more training, according to a new Merit Systems Protection Board report.

“Many new supervisors are not receiving the training and development opportunities they need both to understand the agency’s expectations for supervisors and to manage their employees effectively,” the report says. “Less than two-thirds of supervisors said that they received training prior to or during their first year as a supervisor. Of those who received training, almost half (48 percent) received one week or less. Overall, more than three-quarters of new supervisors did not receive training in each of the basic areas of performance management, including developing performance goals and standards; assigning, reviewing, and documenting employees’ work; providing feedback; developing employees; evaluating employee performance; and managing poor performers.”

The report “found continuing deficiencies” in training, communication, support networks and accountability mechanisms, according to MSPB chairperson Susan Tsui Grundmann.

The report suggested a raft of remedial actions, including:

>> Provide a comprehensive training and development program for supervisors.

>> Create an integrated plan for how first-level supervisors will be prepared for their demanding roles through a combination of formal training, on-the-job learning, and other development opportunities such as job rotations, job shadowing, and mentoring.

>> Begin with an on-boarding program for new supervisors that will help them understand their new responsibilities and their role in the organization and continue with a training program that will enable them to build the core supervisory competencies.

>> Ensure that the transfer of learning from the program to the supervisors’ daily work is the top priority. vi Executive Summary A Call to Action: Improving First-Level Supervision of Federal Employees

>> Provide additional support for new supervisors for their first year or two with a mentoring program focused on the core competencies. Offer ongoing development opportunities for all supervisors to refresh and strengthen the core competencies.

To access “A Call to Action: Improving First-Level Supervision of Federal Employees,” visit the Website http://www.mspb.gov/netsearch/viewdocs.aspx?docnumber=516534&version=517986&application=ACROBAT.

Government front-line employees need more training, according to a new Merit Systems Protection Board report.

“Many new supervisors are not receiving the training and development opportunities they need both to understand the agency’s expectations for supervisors and to manage their employees effectively,” the report says. “Less than two-thirds of supervisors said that they received training prior to or during their first year as a supervisor. Of those who received training, almost half (48 percent) received one week or less. Overall, more than three-quarters of new supervisors did not receive training in each of the basic areas of performance management, including developing performance goals and standards; assigning, reviewing, and documenting employees’ work; providing feedback; developing employees; evaluating employee performance; and managing poor performers.”

The report “found continuing deficiencies” in training, communication, support networks and accountability mechanisms, according to MSPB chairperson Susan Tsui Grundmann.

The report suggested a raft of remedial actions, including:

>> Provide a comprehensive training and development program for supervisors.

>> Create an integrated plan for how first-level supervisors will be prepared for their demanding roles through a combination of formal training, on-the-job learning, and other development opportunities such as job rotations, job shadowing, and mentoring.

>> Begin with an on-boarding program for new supervisors that will help them understand their new responsibilities and their role in the organization and continue with a training program that will enable them to build the core supervisory competencies.

>> Ensure that the transfer of learning from the program to the supervisors’ daily work is the top priority. vi Executive Summary A Call to Action: Improving First-Level Supervision of Federal Employees

>> Provide additional support for new supervisors for their first year or two with a mentoring program focused on the core competencies. Offer ongoing development opportunities for all supervisors to refresh and strengthen the core competencies.

To access “A Call to Action: Improving First-Level Supervision of Federal Employees,” visit the Website http://www.mspb.gov/netsearch/viewdocs.aspx?docnumber=516534&version=517986&application=ACROBAT.

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