New Research Finds Lack of Readiness

New Research Finds Lack of Readiness

The winter edition of TalentWatch, Bersin & Associates’ quarterly analysis of key trends in corporate talent management and training, reveals a startling lack of confidence in the ability of first-line managers, sales representatives, customer support representatives and entry-level employees to successfully execute their jobs.

“The pressures and stresses of downsizing and reorganization are definitely felt most acutely at the bottom of the corporate ladder,” says Josh Bersin. “For instance, supervisors and first-line managers are typically thrown into situations for which they’re ill-prepared and required to make very difficult, often life-changing decisions about the people they manage.”

Not surprisingly, findings of the winter survey reinforced the generally dismal state of business. The research also revealed how significantly the economy has changed HR priorities.

>> Almost 40 percent of respondents say they are grappling with issues related to layoffs and downsizing, up from 17 percent in the fall.

>> Creating a performance-driven culture — which entails re-engaging employees, increasing productivity, and improving performance — is the top priority for HR this quarter, with 71 percent of respondents citing this as urgent or important.

>> More than 60 percent cite cost reduction as the top business challenge this quarter, compared to 37 percent three months ago.

For more information on this and other reports that Bersin has available, visit www.bersin.com.

The winter edition of TalentWatch, Bersin & Associates’ quarterly analysis of key trends in corporate talent management and training, reveals a startling lack of confidence in the ability of first-line managers, sales representatives, customer support representatives and entry-level employees to successfully execute their jobs.

“The pressures and stresses of downsizing and reorganization are definitely felt most acutely at the bottom of the corporate ladder,” says Josh Bersin. “For instance, supervisors and first-line managers are typically thrown into situations for which they’re ill-prepared and required to make very difficult, often life-changing decisions about the people they manage.”

Not surprisingly, findings of the winter survey reinforced the generally dismal state of business. The research also revealed how significantly the economy has changed HR priorities.

>> Almost 40 percent of respondents say they are grappling with issues related to layoffs and downsizing, up from 17 percent in the fall.

>> Creating a performance-driven culture — which entails re-engaging employees, increasing productivity, and improving performance — is the top priority for HR this quarter, with 71 percent of respondents citing this as urgent or important.

>> More than 60 percent cite cost reduction as the top business challenge this quarter, compared to 37 percent three months ago.

For more information on this and other reports that Bersin has available, visit www.bersin.com.

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