Products Featured (9)

Friday, 11 January 2019 08:36

Copy of 2018 Hall of Fame Honors Two Inductees

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ADOBE CONNECT AND EJ4 JOIN THE HALL OF FAME.

In this, the second year of honoring  outstanding technologists in the Hall of Fame, Elearning! magazine so honors two new inductees — Adobe Connect and ej4 — both of which have been long-time winners in our annual “Best of Elearning!” awards.

What is the secret to consistently exceeding customers’ expectations in an ever- changing industry? We asked leaders of both Adobe Connect and ej4 to share their insights….

Adobe was founded in December 1982  by John Warnock and Charles Geschke (in Warnock’s garage). They established the company after leaving Xerox PARC. Steve Jobs asked to buy the company for $5 million in 1982, but Warnock and Geschke turned him down

Adobe has historically focused on creating multimedia and creativity software products, with a significant investment in the e-learning market. In addition to Hall of Fame winner Adobe Connect, Adobe also offers Adobe Captivate Prime (LMS), Captivate and Presenter Video Express.

Adobe has about 15,000 employees worldwide, about 40 percent of whom work in the San Jose, Calif., headquarters.

Elearning! magazine talked to Adobe Connect’s Senior Enablement Manager Alistair Lee. Here are his insights on the future of learning.

Q: CONGRATULATIONS ON BEING AN ELITE BRAND EARNING 9 BEST OF ELEARNING! AWARDS. WHAT DO YOU ATTRIBUTE ADOBE’S CONNECT’S SUCCESS?

A: Adobe Connect offers several unique features including persistent rooms, collaborative apps that work inside a virtual classroom, and templates that ensure consistency. One of the biggest unique differentiators though is the ability to truly design your classroom experience. Adobe Connect gives hosts complete control over the look and feel of the virtual room by creating layouts that determine what is shown on the screen at any given time. We’ve found that this ability to craft a learning experience can lead to higher
levels of engagement and retention ensuring our customers are successful in being able to deliver exceptional experiences is our most important goal.

Q: WHAT IS YOUR PRODUCT ROADMAP? HOW HAS THE   SOLUTION EVOLVED AND HOW HAVE NEEDS OF YOUR CUSTOMERS CHANGED?

A: We’ve just launched version 10 of Adobe Connect, and it includes a brand-new HTML client for participants. Our roadmap includes continuous improvement of this HTML client to help our  customers eliminate barriers to entry for their virtual classrooms, meetings and webinars. Engagement has become ever more important with the evolution of the smartphone, social networks and other distractions, it has become critical to  enable our customers to create immersive experiences that engage participants.

Q: WHAT UNIQUE FEATURES DOES CONNECT OFFER THAT NO OTHER BRANDS OFFER IN THE E-LEARNING MARKET?

A: Adobe Connect offers several unique features including persistent rooms, collaborative apps that work inside a virtual classroom, and templates that ensure consistency. One of the biggest unique differentiators though is the ability to truly design your classroom experience. Adobe Connect gives hosts complete control over the look and feel of the virtual room by creating layouts that determine what is shown on the screen at any given time. We’ve found that this ability to craft a learning experience can lead to higher
levels of engagement and retention.

Q: WHAT NEW FEATURES DOES CONNECT PLAN TO OFFER CUSTOMERS?

A: We plan to continue to add additional capabilities to our new HTML client ensuring customers can quickly and easily attend — and even deliver — virtual classrooms using nothing more than a browser.

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Since 2004, ej4 has delivered the unexpected in the e-learning industry. Its unique style of microlearning training videos combines instructional design with adult learning theories and is delivered via contemporary video design methods. Its modern learning management system is simple, intuitive and mobile so employees have the freedom to learn anywhere, anytime.

With more than 1,500 courses, ej4’s video content library has just the right amount of important lessons that employees need to grow their skills.

Elearning! Magazine was delighted to talk with Ryan Eudy, CEO of ej4, who shared ej4’s vision of learning.

Q: WHO ARE MARQUEE CUSTOMERS CONNECT SERVES? IS THERE A UNIQUE CUSTOMER STORY TO SHARE?

A: Adobe Connect’s customer base spans multiple industries and sizes. Here are two examples of customers that have used Adobe Connect to provide great training experiences.

University of Arizona’s use of Adobe Connect enabled the development of robust online learning.

“We needed a synchronous online meeting tool to support both active learning and small-group work,” says Mark Felix, Director of Instructional Support, University of Arizona. “We also wanted a virtual classroom that could be customized. Adobe Connect offered these capabilities and more.”

In 2018, their implementation earned a 2018 Learning! 100 Award from Elearning! Magazine. Learn more about this implementation at: https://adobe.ly/2zgFtPm

Another customer, BPP wanted to transform learning delivery. They turned to Adobe Connect and saw revenues increase 5-fold with 35% of their courses offered online.

“Using Adobe Connect, the proportion of course delivery via Online Classroom Live versus in-center or other modes has grown from 0% in 2012 to up to 35% on some programs today,” says Malcolm Bell, Director, BPP Online Classroom Live.

The goal is to get 100% of the faculty online this year and to increase the number of online live courses.

“Adobe Connect helps remove their ‘triangle of pain’ of commuting from home to work to school and back,” says Bell. “It gives them the flexibility to log on wherever they are and till get the benefits of live learning.”

Learn more about this application at: https://adobe.ly/2zlfBlh

Q: WHAT TRENDS DO YOU SEE IN THE FUTURE? HOW IS CONNECT EVOLVING TO MEET THESE NEEDS?

A: The ability to collaborate online —sharing your video, voice and screen — has gone from being a distinct use case to a commodity that’s built into several applications today. Adobe Connect has evolved to go beyond simple screen sharing to ensure customers can meet the needs of more complex use cases such as immersive virtual classrooms. We’ll continue to focus on these use cases and the needs of our customers going forward.

 Q: EJ4 IS AN UNUSUAL BRAND NAME.HOW DID IT COME ABOUT?

A: The “e” stands for “electronic, as in e-learning.” And the 4j’s describe the services we provide: (1) Just as needed; (2) Just enough; (3) Just in time; and (4) Just right.

Q: CONGRATULATIONS ON BEING AN ELITE BRAND THAT HAS  BEEN NAMED BEST OF ELEARNING! 24 TIMES SINCE 2014. TO WHAT DO YOU ATTRIBUTE EJ4’S SUCCESS?

A: We’ve been providing quality products and services since 2004, and to be chosen as a 2018 Elearning! Magazine Hall of Fame recipient proves that we are continuing to meet the needs of our customers. It starts at the top with our founder and leadership team giving our employees the trust and flexibility to do their jobs. We always look for new ways to add value to our client offering with innovative video content, and upgrades and enhancements to our platform and technology. We focus on consistent growth and foster a culture that allows us to achieve it. Our employees are dedicated, passionate about their work, and the most creative individuals I’ve had the pleasure of working with. We wouldn’t be where we are today without them.

Q: WHAT IS YOUR PRODUCT ROADMAP? HOW HAS THE SOLUTION EVOLVED AND HOW HAVE NEEDS OF YOUR CUSTOMERS CHANGED?

A: As we prepare new video content for the year, we review what our  customers and prospects have requested through our Learning Consultants. This process allows us to stay on top of current trends in the workplace all while providing our customers with a comprehensive and up-to-date library of videos.

Each year we also evaluate our current courses to make sure they are updated with information that is relevant to the current workforce of our customers. Through frequent updates to existing content and new content rollouts, our library provides a consistent learning experience to all users. 

This year, we updated our Thinkzoom LMS to include a new user interface with a customizable dashboard, increased our search functionality, and gave our clients a
way to manage classroom training.

Q: WHAT UNIQUE FEATURES DOES EJ4 OFFER TO THE E-LEARNING  MARKET?

A: ej4 is a source for fresh, regularly updated, mobile-ready video content,  delivered in a single consistent format. ej4’s expertise in creating microlearning videos
gives us the ability to offer both off-the-shelf and custom video content in a way that keeps the learner engaged. 

It’s not over after you’ve taken our off-the-shelf courses though. “4tify your Learning,” available exclusively on Thinkzoom, continues the training conversation long after a training session is over. For several weeks after learners complete a course, they will be prompted to answer a series of exam questions and watch a video recap to help them retain the information they’ve learned.

And if you have your own LMS, ej4 can integrate with any other LMS system.

Q: WHAT NEW SOLUTIONS DOES EJ4 PLAN TO OFFER CUSTOMERS?

A: We just launched enhancements to Thinkzoom, and last year, we mapped our content — through our Learning Tracks feature — to 36 Lominger competencies, and we will continue to make finding relevant content easier for the learner. This includes a more robust content suggestion engine that takes the learning habits of the learner into consideration when recommending new content.

Our product development team meets frequently to review trends in the learning landscape and to find new and innovative
ways to keep ej4 at the forefront of videobased content. We look at many different ways to evolve as the marketplace continues to expand its acceptance of video.

Q: WHICH MARQUEE CUSTOMERS DO YOU SERVE? IS THERE A UNIQUE  CUSTOMER STORY TO SHARE?

A: What’s great about the ej4 solution is that we fit into any organization.  We have proven success in many different industries from A to Y (agriculture to yard services). Clients range from Pepsi, Culligan and Dr. Pepper Snapple, to midsize organizations like The Corridor Group and Hillyard. I invite you to viewtheir stories online: https://www.ej4.com/ ej4-client-testimonials

Q: WHAT TRENDS DO YOU SEE IN THE FUTURE? HOW IS EJ4‘S SOLUTION  EVOLVING TO MEET THESE NEEDS?

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A: We released online microlearning videos before there was even a  market or widely accepted term for it. There’s a difference between a learning trend and a learning solution. We focus on providing solutions that change the behaviors of the learner. People grow business. We grow people. Our customers give us access to their most important resource, their employees. We take that very seriously, which is why we don’t use a “flavor of the month” approach to our content creation.

Friday, 11 January 2019 08:36

Copy of 73 Brands Named ‘Best of Elearning!’

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13 NEW BRANDS ENTER THE WINNERS CIRCLE

BY JERRY ROCHE

Celebrating their 14th year, the Best of Elearning! awards recognizes 73 brands across 23 categories for excellence, thanks to industry professionals who took time to vote earlier this year, on an open-ended online questionnaire. These awards honor best-in-class solutions across the learning and technology marketplace.

“Thanks to the thousands of users who participate in the Best of Elearning!, the industry’s exclusive users’ choice awards,” notes Catherine Upton, Elearning! Media Group’s publisher. “The Best of Elearning! awards have become a trusted resource for learning professionals who specify solutions.

We congratulate each honoree for continuing to innovate and serve this robust industry.”

THE WINNER’S CIRCLE

The 73 award-winners earn an Award of Excellence or category Winner. To be a category Winner, the brand had to receive 10% more votes than the next brand. When votes are very close, the brands earn Awards of Excellence only.

As a testament to the dynamic e-learning marketplace, no fewer than 13 companies are new to the “Best of Elearning!” list this year. They are:

>> Strivr
>> Savvy Training & Consulting
>> Instructure Bridge Learning
>> Brainier Elan LMS
>> DuoLingo
>> Expii for Math Tutoring
>> eLearning Chatter
>> Zoom Meetings
>> 6Connex Virtual Events Platform
>> Modest Tree Modest3D Explorer
>> Amazon Sumerian for VR development
>> AccuTranslations
>> Forward Eye Consulting

The Best of Elearning! awards program was first implemented to formalize the recommendation and purchase process for the e-learning community. Research indicated 85 percent of readers had recommended an e-learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service. The Best of E-learning! program formalizes this referral process.

ABOUT THE VOTING PROCESS

Elearning! Media Group community members, subscribers and online community were invited to nominate their solution provider via an online ballot during June 1 to October 8, 2018. The ballot was open-ended with 27 categories stipulated. At close, the ballots were reviewed and validated. Editors verified product types and categories before counting. The top vote earners in each category were identified as finalists. Those with a 10 percent lead over all other products in a category earned category winner status. Close vote counts and runners-up earned Awards of Excellence.

To learn more, visit www.2elearning.com/ awards/best-of-elearning-awards.

AND THE WINNERS ARE…

Elearning! Magazine takes great pride in announcing the Best of Elearning! 2018 winners:

 

 

Platforms

 

 

LEARNING MANAGEMENT SYSTEM – CLOUD

 

WINNER: D2L Brightspace LMS

PRODUCT INFORMATION

D2L Brightspace is an integrated learning platform or learning environment for students who are enrolled in seated, hybrid and online courses.

Brightspace can run online, blended and CBE programs — or even MOOCs — at the same time on a single platform. It is LTI standards-compliant with a full API set and pre-built integrations. It lets you go beyond basic reporting by turning raw data into real insights that you can act on quickly to provide timely guidance.

FEATURES/BENEFITS

>> Instructional Design Wizard aligns content, objectives and instructional strategies
>> Quizzes, surveys and assignments measure progress with optional TurnItIn integration
>> Course delivery can be fully online, flipped, hybrid or blended

CUSTOMERS

Rochester Institute of Technology, Walmart, Babcock & Wilcox Canada

CONTACT INFORMATION

Address: 151 Charles Street West, Suite 400, Kitchener, ON, Canada N2G 1H6
Phone: (877) 352-7329 or (519) 772-0325
Website: https://www.d2l.com/products/

 

Award of Excellence: Adobe Captivate Prime

PRODUCT INFORMATION

Adobe Captivate Prime is a nextgeneration LMS that delivers personalized learning experiences across multiple devices. It allows you to align all online and offline enterprise-wide learning initiatives to skill, upskill and reskill your employees.

Captivate Prime is engaging, with gamification, unified content playback and high-quality video streaming. Mobilefriendly, it offers personalized dashboards and course recommendations.

Additionally, more than 30 help videos are contained within the product for stepby-step assistance on setting up your LMS that lets employees get onboarded faster with an online help center and 24x7 phone support.

FEATURES/BENEFITS

>> Modern UI built on single Web page architecture that eliminates navigating multiple pages with a friendly user interface and fast application performance
>> Content-LMS integration that is virtually plug and play
>> Track multi-format e-learning content such as PPTX, video, PDF, and DOCX files and xAPI-, AICC-, and SCORMcompliant packages.

CUSTOMERS

Publicis Media, BancSource, Prism HR

CONTACT INFORMATION

Address: 345 Park Ave., San Jose, CA 95110-2704
Phone: (408) 536-6000
Website: www.adobe.com/products/captivateprime.html

 

Award of Excellence: Brainier Elan LMS

PRODUCT INFORMATION

Brainier is a Cloud-based solution that allows your curriculum and content to be 100 percent accessible anywhere, at any time, and by every registered user.

Brainier delivers powerful video-based training across devices. Desktop, laptop, tablet, smartphone — learners can access content however they choose, using any device, operating system or platform they prefer. Brainier replaced traditional LMS barriers with doorways to make access and education easier and more effective.

FEATURES/BENEFITS

>> Social and collaboration tools to highlight subject-matter experts and promote learning
>> Powerful, new reporting engine
>> Enables you to customize each users’ access and role within a group
>> Extensive, customizable library of materials that can be used to support or complete training needs CUSTOMERS American Equity, Concord Hospitality, Lutheran Social Services, Merrill Gardens & Pillar Properties

CONTACT INFORMATION

Address: 7801 E. Bush Lake Rd., Suite 450, Minneapolis, MN 55439
Phone: (800) 487-3393 or (952) 345-5555
Website: www.brainier.com

 

Award of Excellence: ePath Learning, ASAP LMS

epathlearninglogobestofelearning

CONTACT INFORMATION

Address: 300 State Street, Suite 400, New London, CT 06320
Phone: (860) 444-8090

 

 

 LEARNING MANAGEMENT SYSTEM – ENTERPRISE

 

Winner: SumTotal Systems Learning Management

PRODUCT INFORMATION

SumTotal Systems delivers a modern, Netflix-style, user experience to deliver learning. The SumTotal enterprise LMS empowers informal learning by giving learners a complete set of social tools and communities-of-practice to collaborate and share knowledge around any topic or activity. It offers social ratings and feedback, including tools for agile creation of content by subject matter experts.

With adaptable learning plans, a visual timeline of priorities and tasks and individualized insight into learning progress, employees have visibility into the measurable impact of their efforts. And recommendations are personalized to keep people engaged in continuous learning effortlessly.

FEATURES/BENEFITS

>> Includes best parts of Percipio learning experience platform
>> Mobile App puts continuous learning within reach for both online and offline learning
>> Social ratings and feedback, including tools for agile creation of content by subject matter experts

CUSTOMERS

Fallon Health, Capgemini, American Airlines

CONTACT INFORMATION

Address: 2850 Northwest 43rd St., Suite 150, Gainesville, FL 32606
Phone: (800) 933-1416
Website: www.sumtotalsystems.com

 

Award of Excellence: eLogic Learning eSSential LMS

PRODUCT INFORMATION

The eSSential LMS makes delivering, tracking and reporting training activity faster, easier and more accurate. Founded on an agile development philosophy, eLogic continuously adds new functionality based on feedback from clients.

You can cost-effectively deliver online training to your employees, customers and partners. And access training materials anywhere, anytime - at the touch of a button. And you never have to worry about a compliance audit again.

FEATURES/BENEFITS

>> Displays seamlessly on any device
>> Customize course descriptions and images
>> Design branded templates (email, certificates, etc.) to promote training
>> Wide range of standard reports and adhoc reporting

CUSTOMERS

Northern Tool & Equipment, Outback Steakhouse, Massage Envy Spa

CONTACT INFORMATION

Address: 14934 N. Florida Ave., Tampa, FL 33613
Phone: (813) 901-8600
Website: www.elogiclearning.com

 

 

LEARNING CONTENT MANAGEMENT SYSTEM

 

WINNER: dominKnow Platform

PRODUCT INFORMATION

The dominKnow Platform is a Web-based authoring and publishing solution that helps teams collaborate in real-time, share and re-use content, and easily engage subject-matter experts in the review process. Content is ready for delivery from virtually any location — all from a single source.

Included are all the features you need to create engaging, media-rich learning experiences, including customizable testing, flexible interactions and animation creation, advanced variables, branching, audio/video recording, software simulations, system and author-created templates and much more.

FEATURES/BENEFITS

>> Responsive and adaptive output
>> Full-featured HTML5 authoring
>> Content sharing and reuse
>> Real-time collaboration
>> Publish to LMS, LRS, apps, print

CUSTOMERS

Society of Actuaries, Underwriters Laboratories, Vital Learning, Larmer Brown

CONTACT INFORMATION

Address: 183 Michael Cowpland Dr., Kanata, ON Canada, K2M 0M3
Phone: (613) 800-8733
Website: www.dominknow.com

 

 

OTHER LEARNING PLATFORMS

 

Award of Excellence: ej4 Thinkzoom

PRODUCT INFORMATION

Thinkzoom is ej4’s comprehensive video training platform. With several interactive tools and resources, Thinkzoom helps employees during and after training. Thinkzoom allows administrators the knowledge of which videos their employees are watching and how well they comprehend the material with its built-in interactive exams. Score requirements can be set and additional student materials can be provided so learners can put their knowledge to practice. Thinkzoom also has a comprehensive reporting feature that allows administrators to create custom reports based upon users, groups, courses and topics. Understanding which courses are popular and which are lacking participation can help measure training progress and communicate future training goals.

CONTACT INFORMATION

Address: 12125 Woodcrest Executive Drive, Suite 300, St. Louis, MO 63141
Phone: (314) 878-6700 or (816) 489-4660
Website: www.ej4.com

 

Award of Excellence: BizLibrary LMS

PRODUCT INFORMATION

BizLibrary’s learning management system is conveniently organized into three tiers to allow users the option to customize their solutions based upon the needs of their respective organizations. All three tiers offer approval agents, branded website design, a personalized user experience, online and dashboard reports, self-regulation or administrative course assignments, a Cloud-hosted online learning center and more.

Learning Management, the highest tier, offers classroom management and on-the-job external training, certification management and virtual classroom integration via WebEx or GoToMeeting.

FEATURES/BENEFITS

>> Personalized user experience
>> Live end-user technical support
>> Social ratings and reviews

CUSTOMERS

Cormer Holdings, QS/1, Component Repair Technologies

CONTACT INFORMATION

Address: 14500 South Outer Forty, Suite 500, Town and Country, MO 63017
Phone: (888) 432-3077
Website: www.bizlibrary.com

 

Award of Excellence: Degreed (Degreed)

PRODUCT INFORMATION

With Degreed resources, a company can onnect its people to all the resources they use to learn — millions of courses, videos, articles, books, podcasts and experts from thousands of sources, including any LMS.

The product applies data science and machine learning to personalize development and skills that really matter — both to workers and management. Then get actionable insights on everything the workforce is learning, as well as their skill sets.

FEATURES/BENEFITS

>> Measure and certify employees in 1500+ skills
>> Benchmark skill sets and growth
>> Build a diverse, inclusive workforce blind to bias
>> Make smarter, better investments in employees

CUSTOMERS

Jet Propulsion Laboratory, Kia, Caterpillar, Mastercard, Ebay

CONTACT INFORMATION

Phone: (415) 935-3543
Address: 445 Bryant St., San Francisco, CA 94107
Website: www.degreed.com

 

SOCIAL LEARNING/COLLABORATION

 

Winner: ej4 The Quad

PRODUCT INFORMATION

Employees can now join their friends when they use the online learning library. They can learn by watching what others do with The Quad, an intuitive social learning technology. It is a social community inside the Thinkzoom (LMS) campus created to encourage learners to connect with other learners. They can create their own informal network of peers beyond their formal, assigned learning groups.

FEATURES/BENEFITS

>> Leverages workplace friendships and connections to enhance the learning experience in an entertaining environment
>> Learners can initiate friendly competition with lifetime leaderboards, knowledge sharing, and training reinforcement quizzes
>> Employees can recommend courses and interact with their peers

CUSTOMERS

Kawasaki, Dr. Pepper/Snapple, Pepsi, Culligan, Mahindra

CONTACT INFORMATION

Address: 12125 Woodcrest Executive Drive, Suite 300, St. Louis, MO 63141
Phone: (314) 878-6700 or (816) 489-4660
Website: www.ej4.com

 

Award of Excellence: BizLibrary Community

PRODUCT INFORMATION

In a knowledge-based world, employees need immediate access to information and data to perform at their full potential. BizLibrary’s Community puts the collective knowledge of an entire organization at everyone’s fingertips. It’s modeled after social networking tools your employees already use, and it’s essential for sharing knowledge, seeking information, and learning new things.

It’s a great forum for sharing important articles, ideas for process, service or product improvements and funny or anecdotal stories.

FEATURES/BENEFITS

>> Almost eliminates internal email >> Helps remote employees feel and stay connected
>> A vital component of the company’s content management and learning management offerings

CUSTOMERS

Red Roof, FedBid, Watco Companies, Marquette Savings Bank

CONTACT INFORMATION

Address: 14500 South Outer Forty, Suite 500, Town and Country, MO 63017
Phone: (888) 432-3077
Website: www.bizlibrary.com

 

 

VIRTUAL CLASSROOM SOLUTION

 

WINNER: Adobe Connect

PRODUCT INFORMATION

The Adobe Connect Web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large-scale webinars.

With Connect, you can create and deploy engaging on-demand learning content using Microsoft PowerPoint plugin Adobe Captivate and Adobe Presenter. You can Use the features of a learning management system (LMS) at a fraction of the cost with Adobe Connect, or integrate it with your existing LMS.

FEATURES/BENEFITS

>> Measure live learner participation with engagement monitoring
>> Brandable, customizable and persistent virtual classrooms
>> Streamline live session management with intuitive backstage tools

CUSTOMERS

University of Arizona, SoDA (The Digital Society), Kentucky Labor Cabinet, BPP Professional Education

CONTACT INFORMATION

Address: 345 Park Ave., San Jose, CA 95110-2704
Phone: (408) 536-6000
Website: www.adobe.com/products

 

 

Content

 

 

CONTENT AGGREGATOR PORTAL

 

 WINNER: The BizLibrary Collection

PRODUCT INFORMATION

The BizLibrary Collection contains thousands of employee training videos on key topics your employees need including business and soft skills, leadership, sales and customer service, human resources compliance, I.T., software, industryspecific content, workplace safety and more. Content formats offered meet the needs of all types of learners from short, micro-video lessons, to more in-depth video courses, interactive video programs and e-learning courses. Many of the lessons and courses include quizzes and additional support materials to extend the learning process, increasing both retention and the return on training investment. Administrators can deliver employee training videos across platforms: desktop, mobile and tablet.

FEATURES/BENEFITS

>> Thousands of micro-videos
>> Follow-up Booster Program available
>> Select content approved by HRCI and SHRM

CUSTOMERS

Humentum, United Methodist Church of the Resurrection, PGC

CONTACT INFORMATION

Address: 14500 South Outer Forty, Suite 500, Town and Country, MO 63017
Phone: (888) 432-3077
Website: www.bizlibrary.com

 

Award of Excellence: Mastery Training Services Training Library

PRODUCT INFORMATION

Mastery can help you address your most pressing training needs and help you build your organization. Immediately access more than 800 course topics to address training on topics such as environmental concerns, health and safety, customer service, leadership, team building, and management and supervision.

Mastery has a scalable solution to meet your needs. It trains workers across all industries, from service companies to heavy manufacturing operations. Employee training solutions for every size organization from 10 to 100,000 employees are available.

FEATURES/BENEFITS

>> MasteryNet LMS launches and tracks all of Mastery’s courses PLUS any custom course you create
>> Courses are SCORM-compliant
>> Powerful record-keeping and reporting system

CUSTOMERS

Renewable Concepts, Remetronix, Cactus Feeders

CONTACT INFORMATION

Address: 41214 Bridge St., Novi, MI 48375
Phone: (800) 258-3837
Website: www.mastery.com

 

Award of Excellence: OpenSesame

PRODUCT INFORMATION

OpenSesame Plus unlocks and delivers a broad range of courses (up to 5,000+ in all) without the burden of managing multiple systems or providers.

A new dashboard and enhanced reporting allows users to glean meaningful insights and course-correct where necessary. The Insights feature includes an activity report and a powerful new dashboard that will at-a-glance show you meaningful metrics like percentage of seats used, enrollments per learner, percentage of courses completed, and the average rating for courses taken.

FEATURES/BENEFITS

>> Courses available on the following topics: business skills, safety, compliance, technology, certifications, plus many industry-specific topics
>> Works with any LMS
>> No worrying about cost per course

CUSTOMERS

Toshiba, Smuckers, Wyndham Hotel Group, Dish Network, Siemens

CONTACT INFORMATION

Address: 1629 SW Salmon St., Portland, OR 97205
Phone: (503) 808-1268
Website: www.opensesame.com

 

 

LEADERSHIP DEVELOPMENT

 

WINNER: Vado Leadership Development Learning Track

PRODUCT INFORMATION

Individuals build leadership skills that can help in any role, whether the person is an individual contributor, new supervisor or experienced manager. This course bundle includes bite-sized mobile-ready courses like “Keeping Customers Informed,” “Seek Out the Ideas and Opinions of Others,” “Show Good Judgment Regarding Creative Ideas” and “Performing an Integrity Review.”

FEATURES/BENEFITS

>> Helps learners apply learning on the job through step-by-step instructions and exercises
>> All of Vado’s courses start with a short, high-definition instructional video
>> Content optimized for the mobile learner

CUSTOMERS

Baylor Scott & White Health, Frasca Flight Simulation, Kingston General Hospital

CONTACT INFORMATION

Address: P.O. Box 390153, Minneapolis, MN 55439
Phone: (952) 545-6698
Website: www.vadoinc.net

 

Award of Excellence: ej4 Leadership Content

PRODUCT INFORMATION

The philosophy espoused by ej4 is that great leaders aren’t born, they’re made.

Employees take training more seriously when you invest in quality materials with relevant content. Not only that, but the material is engaging. When employees hear content that is relevant to them, delivered by people who look and sound like they do, retention and application of content is increased.

Topics include “Becoming a Great Leader,” “What Is Mentoring?,” “The Importance of Succession Planning” and “Managing Interns.”

FEATURES/BENEFITS

>> “Plug-and-play” content fits any organization, providing information that is ready-to-use now
>> Short formats and on-demand availability
>> Line managers can look up the topics or skills they need on the spot then get back to work quickly having learned something new
>> Learners can receive training at the workplace or at home, whichever is more convenient

CUSTOMERS

Kawasaki, Dr. Pepper/Snapple, Pepsi, Culligan, Mahindra

CONTACT INFORMATION

Address: 12125 Woodcrest Executive Drive, Suite 300, St. Louis, MO 63141
Phone: (314) 878-6700 or (816) 489-4660
Website: www.ej4.com

 

Award of Excellence: The Ken Blanchard Companies, Situational Leadership® II

logo-KenBlanchard

CONTACT INFORMATION

Website: https://www.kenblanchard.com/Products-Services/Situational-Leadership-II

 

I.T. TRAINING

 

WINNER: ej4 Software Skills Library

PRODUCT INFORMATION

Want to know everything there is to know about I.T. training? Visit the ej4 “Software Skills” Library. There, you’ll find relatable information about gmail, SharePoint, Access 2013 and Excel 2010. You’ll discover how to tame your email inbox and how to interface with Outlook. You’ll also discover how to create an Access database and how to control data entry. And you’ll learn how important Excel workbooks are, how to format text and keyboard shortcuts.

FEATURES/BENEFITS

>> Short videos, with an average length of 7 minutes, 12 seconds
>> Ten videos added to the library every week
>> Currently 1,500 videos covering not only software skills but…
>> More than 35 total categories

CUSTOMERS

Kawasaki, Dr. Pepper/Snapple, Pepsi, Culligan, Mahindra

CONTACT INFORMATION

Address: 12125 Woodcrest Executive Drive, Suite 300, St. Louis, MO 63141
Phone: (314) 878-6700 or (816) 489-4660
Website: www.ej4.com

 

Award of Excellence: Bigger Brains Microsoft Office Complete Library

PRODUCT INFORMATION

Bigger Brains offers expertly designed business skills courses in Microsoft Office, Google apps, sales, marketing, ethics, leadership and more.

A unique “teacher/learner” format avoids a one-way information dump, creating an engaging conversation, with dialogue, questions and  answers, humor and more.

SCORM bundles allow organizations to load their LMSs with high-quality, searchable courses on Microsoft Office and other productivity topics.

FEATURES/BENEFITS

>> Courses capture and maintain your attention
>> No tedious or boring lectures
>> Requires only minutes to learn and master a new skill
>> Topics focus on real-world, practical knowledge and skills

CUSTOMERS

ej4, OpenSesame, Halogen Software, Callidus Cloud

CONTACT INFORMATION

Address: 1520 E. Greenville St., Suite D, Anderson, SC 29621
Phone: (864) 421-6950 or (800) 743-2724
Website: www.getbiggerbrains.com

 

 

SOFT SKILLS TRAINING

 

WINNER: Vado Management Development Learning Track

PRODUCT INFORMATION

Vado offers numerous soft skill development courses for a variety of performance areas and competencies including:

Career development, coaching, communication, conflict management, delegating work, development, employee engagement, feedback;

Leadership, meeting management, onboarding, recognition, retaining employees, supervision basics, teamwork and work relationships.

FEATURES/BENEFITS

>> Helps learners apply learning on the job through step by step instructions and exercises
>> All courses start with a short, highdefinition (HD) instructional video
>> Content optimized for the mobile learner

CUSTOMERS

Baylor Scott & White Health, Frasca Flight Simulation, Kingston General Hospital

CONTACT INFORMATION

Address: P.O. Box 390153, Minneapolis, MN 55439
Phone: (952) 545-6698
Website: www.vadoinc.net

 

Award of Excellence: The BizLibrary Collection

PRODUCT INFORMATION

BizLibrary’s Business Skills Collection includes “Lean: Common Tools,” which is part of the company’s Continuous Quality Improvement (CQI) course. It tells organizations how to eliminate waste and do more with less.

Also included in the collection are “Business Etiquette: Best Practices,” “Total Quality Management: Creating a SIPOC Table,” “Customer Grid Analysis,” “Six Sigma: Process Control,” and more.

FEATURES/BENEFITS

>> Quizzes, handouts and additional support materials
>> Mobile-friendly
>> HRCI, SHRM, PDU accredited content
>> Knowledgeable staff that focuses on customers

CUSTOMERS

King’s Hawaiian, American Red Cross, Dollar General, Red Roof Inn

CONTACT INFORMATION:

Address: 14500 South Outer Forty, Suite 500, Town and Country, MO 63017
Phone: (888) 432-3077
Website: www.bizlibrary.com

 

Award of Excellence: ej4 Business Skills Library

PRODUCT INFORMATION

ej4 defines it products as “Just products”:

(Just as needed) means the products cover specific topics your employees need.

(Just enough) means it’s easy to find the most useful, actionable material in an easyto-digest format.

(Just in time) means the products offer content right when you need it with ondemand learning tools.

And (Just right) means that ej4’s extensive library can be used to customize your own learning experience.

Business skills courses include topics like leadership, supervision, safety, customer service, selling, and much more.

FEATURES/BENEFITS

>> “Plug-and-play” content that fits any organization
>> Short formats
>> On-demand availability

CUSTOMERS

Kawasaki, Allied World, Pepsi, Goodwill Industries

CONTACT INFORMATION

Address: 12125 Woodcrest Executive Drive, Suite 300, St. Louis, MO 63141
Phone: (314) 878-6700 or (816) 489-4660
Website: www.ej4.com

 

Award of Excellence: Bigger Brains Bites Microlearning Bundle

PRODUCT INFORMATION

A new “Brain Bites” micro-learning library includes must-have, information-rich short courses. Available in SCORM, AICC, xAPI, or MP4 formats with available handouts, they use a combination of video and animation to convey important business topics quickly and effectively, in five-minute microlearning lessons.

These courses are written by highly experienced subject-matter experts and presented in a two-person video-based style.

FEATURES/BENEFITS

>> Topic: “Email Management” gives employees the skills they need to turn their email from a stressful chore to a productive tool.
>> Topic: “Organizing Files” is the first step in making sure everyone in your company is using a consistent and safe system for saving and searching documents and spreadsheets.
>> Topic “Staying Safe Online” teach employees what to watch out for in emails, SMS messages and websites.
>> Topic: “Time Management,” a perennial favorite to improve productivity.

CUSTOMERS

ej4, OpenSesame, Halogen Software, Callidus Cloud

CONTACT INFORMATION

Address: 1520 E. Greenville St., Suite D, Anderson, SC 29621
Phone: (864) 421-6950 or (800) 743-2724
Website: www.getbiggerbrains.com

 

 

COMPLIANCE TRAINING

 

WINNER: Vado H.R. Compliance Tool Kit

PRODUCT INFORMATION

This training starts with the laws but goes beyond by teaching people how to behave toward others, and teaching how they can expect to be treated in return.

The Preventing Discrimination and Harassment Toolkit: “Preventing Discrimination and Harassment for Employees” (30 minutes) (available in Spanish); “Preventing Discrimination and Harassment for Managers” (60 minutes); and “Preventing Discrimination and Harassment for California/Connecticut Managers” (2 hours).

FEATURES/BENEFITS

>> Creative, flexible, interactive, experiential training
>> Episode-based, broadcast quality and Millennial friendly

CUSTOMERS

Frasca International, IEWC Global Solutions, McKinstry

CONTACT INFORMATION

Address: P.O. Box 390153, Minneapolis, MN 55439
Phone: (952) 545-6698
Website: www.vadoinc.net

 

Award of Excellence: ej4 Workplace Compliance Library

PRODUCT INFORMATION

ej4’s libraries of courses consist of ready to use solutions for your organizations specific needs. They are broken up by topic in Business Skills, Workplace Compliance and Microsoft Office that can be deployed on any platform.

Programs included are: “AntiHarassment,” “Anti-Harassment for California, Connecticut, and Maine,” HIPAA, FLSA, FMLA, “Hiring and Firing procedures,” and more. When the regulations change, programs are updated accordingly, so you don’t have to keep track of the changes.

FEATURES/BENEFITS

>> Short, tactical e-learning
>> Fully customizable
>> Multi-platform, including mobile
>> Most video titles are 10 minutes or less in length
>> Off-the-shelf programs can be customized using ej4 Thinkzoom

CUSTOMERS

Kawasaki, Dr. Pepper/Snapple, Pepsi, Culligan, Mahindra

CONTACT INFORMATION

Address: 12125 Woodcrest Executive Drive, Suite 300, St. Louis, MO 63141
Phone: (314) 878-6700 or (816) 489-4660
Website: www.ej4.com

 

Award of Excellence: VuBiz Compliance Library

PRODUCT INFORMATION

Almost 100 titles comprise the Vubiz Compliance Library. Some of the most popular titles include “Diversity in the Workplace,” “Fair Labor Standards Act,” “Healthcare Fraud and Abuse,” “Managing Workplace Stress,” “Sarbanes-Oxley Act Primer,” and “The Affordable Care Act.”

FEATURES/BENEFITS

>> Full service: content, development and delivery software
>> Thousands of hours of off-the-shelf content available for purchase as-is or tailored to a specific situation
>> Large, diverse e-learning library with more than 4,000 online hours

CUSTOMERS

Bumble Bee Foods, Canon, Davita Health Care, Goodrich Corp., Lockheed Martin

CONTACT INFORMATION

Address: 2872 Colorado Ave., Santa Monica, CA 90404
Phone: (310) 358-9583
Website: www.vubiz.com

 

 

SALES TRAINING

 

Winner: Vado Relationship Selling Toolkit

PRODUCT INFORMATION

The Vado Relationship Selling Toolkit emphasizes how sales is a way to help people and how treating connections is a future business asset. These are the foundational principles promoted by Jim Cathcart of the highly respected Cathcart Institute.
He looks at selling through the eight steps in the sales cycle that include targeting the right people in the right way, assessing their needs and solving their problems—rather than just selling them a product.

Vado courses help learners apply learning on the job. The combination of short videos followed by step-bystep instructions helps learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.

FEATURES/BENEFITS

>> Written by Jim Cathcart, the author of 18 books, including multiple international bestsellers, and inductee to the Sales and Marketing Hall of Fame in London.

CUSTOMERS

IEWC Global Solutions, McKinstry, Kingston General Hospital

CONTACT INFORMATION

Address: 7895 Highway 65 NE, Spring Lake Park, MN 55432
Phone: (952) 545-6698
Website: www.vadoinc.net

 

 Award of Excellence: ej4 Selling Skills Content

PRODUCT INFORMATION

ej4’s libraries consist of ready-to-use solutions for your organization’s specific needs. They are broken up by topic in Business Skills, Workplace Compliance and Microsoft Office that can be deployed on any platform.

The company’s Business Skills Library offers courses in Professional Productivity, Communications, Sales, Project Management, Leadership, Supervision, Safety and Presentation Skills — to name a few.

FEATURES/BENEFITS

>> Other titles: Assertive Verbal Skills, Business Travel, Business Statistics, Business Writing, Time Value of Money, and more
>> Library expands every month, based on customer feedback
>> Course titles can be added upon customer request

CUSTOMERS

Kawasaki, Dr. Pepper/Snapple, Pepsi, Culligan, Mahindra

CONTACT INFORMATION

Address: 12125 Woodcrest Executive Drive, Suite 300, St. Louis, MO 63141
Phone: (314) 878-6700 or (816) 489-4660
Website: www.ej4.com

 

Award of Excellence: BCI (Sales Training)

PRODUCT INFORMATION

BCI’s unique blend of training, technology and learning reinforcement is said to improve retention, change behavior, and produce high-performers.

BCI is committed to helping companies and individuals achieve world-class (top 2%) performance. It’s where top athletes find their home, where top sellers receive double-comma incomes, where leaders take their teams to new heights, and where companies leave their competition behind. And surprisingly, BCI has shown that it sometimes takes only a small change in some of the fundamentals.

The company’s approach begins with unique classroom and online training. It then uses a mobile learning reinforcement tool and gamification to augment more traditional individual, manager and team coaching.

FEATURES/BENEFITS

>> Ability to embed online training inside most CRMS and other software
>> Learning and coaching is provided during normal workflows

CUSTOMERS

Moog, SpawGlass, HighMount Exploration and Production, Denali Alaskan FCU

CONTACT INFORMATION

Address: 10333 Richmond Ave., Houston, Texas, 77042
Phone: (877) 253-8506 or (713) 627-7700
Website: www.bakercommunications.com

 

 

Tools

 

 

SIMULATION TOOL

 

WINNER: dominKnow Capture

PRODUCT INFORMATION

Use dominKnow’s Capture to create cross-platform, software simulations for stand-alone use or integration with other learning content.

Capture is a hybrid tool – it allows you to work from your local desktop for speed and efficiency but stores your work to the Cloud immediately — and it works on both Windows and Mac.

Once you’ve made a Capture, you can quickly add highlighting or arrows using the Draw tools. Or add tips using the Markers tool to help your learners better navigate the learning process.

FEATURES/BENEFITS

>> Real-time collaboration
>> Publish to LMS, LRS, apps, print
>> Built-in features, including customizable testing, branching, etc.
>> Ability to receive feedback from content reviewers

CUSTOMERS

Vital Learning, Larmer Brown, Módulo GRC, Worldwide Interactive

CONTACT INFORMATION

Address: 183 Michael Cowpland Dr., Kanata, ON Canada, K2M 0M3
Phone: (613) 800-8733
Website: www.dominknow.com

Address: 244 Fifth Ave., Suite 2960, New York, NY 10001
Phone: (800) 861-4880 or (646) 706-7596
Website: www.articulate.com

 

 

E-LEARNING DEVELOPMENT TOOL

 

Award of Excellence: dominKnow Claro

PRODUCT INFORMATION

Claro courses are designed for a fixed page size, but are HTML5-based so they are still viewable on laptop and desktop computers as well as mobile devices.

Using Claro can be as simple as importing a PowerPoint file and publishing. Or use a PowerPoint file as a starting point, adding learning activities and assessment questions for a fuller learning experience. Plus, you can also easily create complex events like hiding and swapping content all the way through to inter-page branching.

FEATURES/BENEFITS

>> Responsive and adaptive output
>> Full-featured HTML5 authoring
>> Content sharing and reuse
>> Self-described “world-class support”

CUSTOMERS

Meridium, ViaSat Inc., Society of Actuaries, Underwriters Laboratories

CONTACT INFORMATION

Address: 183 Michael Cowpland Dr., Kanata, ON Canada, K2M 0M3
Phone: (613) 800-8733
Website: www.dominknow.com

 

Award of Excellence: Adobe Captivate

PRODUCT INFORMATION

Adobe Captivate 9 introduces 360-degree media support to help deliver immersive learning experiences in VR that allow learners to navigate near real-life situations in a risk-free environment. Use VR to deliver experiences such as virtual tours, safety drills, product walk-throughs, firstresponder situations and more.

Captivate 9 transitions seamlessly from storyboarding to responsive e-learning design. Users can dip into the asset store or use from Adobe Stock to enrich content to create amazing courses that run seamlessly across desktops and mobile devices.

The responsive e-learning design includes multiscreen responsive authoring, multi-device previews, iOS device capturing capabilities and native support for HTML5 objects.

FEATURES/BENEFITS

>> Adobe Captivate Draft allows users to convert ideas into storyboards
>> Storyboards can be reviewed in real time in the Cloud
>> PowerPoint presentations easily uploaded into the program

CUSTOMERS

Dun & Bradstreet, Royal London Financial, Eaton Corp.

CONTACT INFORMATION

Address: 345 Park Ave., San Jose, CA 95110-2704
Phone: (408) 536-6000
Website: www.adobe.com/products

 

 

MOBILE AUTHORING TOOLS

 

Winner: dominKnow Flow

PRODUCT INFORMATION

Flow outputs fully responsive and adaptive content so you don’t have to worry about specific devices or multiple versions of the same content.

Flow is easy to get started with but packed with options to customize page behavior and create engaging and visually-stunning content. The Flow authoring stage is a live-author environment. View your page across all screen-width settings as you make it, or pop open a preview to see the page come to life.

FEATURES/BENEFITS

>> Built-in widgets like tab sets, panels and carousels
>> Design and tracking tools are built in
>> Project assets stored in one central location
>> Comments logged and tracked for streamlined review

CUSTOMERS

Gabrielli Consulting, Meridium, ViaSat Inc., Vital Learning

CONTACT INFORMATION

Address: 183 Michael Cowpland Dr., Kanata, ON Canada, K2M 0M3
Phone: (613) 800-8733
Website: www.dominknow.com

Address: 170 West Tasman Dr., San Jose, CA 95134
Phone: (800) 553-2447 or (408) 526-7209
Website: www.webex.com

 

 

BEST EMERGING SOLUTION

 

WINNER: Strivr Training

PRODUCT INFORMATION

Strivr was created by a world-renowned expert in virtual reality and a football coach looking to give his players an extra edge. Stanford University and its football team were the testing ground for the Strivr product. The result was a revolutionary way for individuals to prepare for important situations—and the world of training changed forever.

With Strivr, you can experience a situation as if you are actually there. Learning retention rates can be as high as 75 percent, versus just 10 percent for reading or a lecture. It’s easy to use in a classroom environment, during coaching or in self-guided sessions. It’s simple to deploy and allows managers to provide return-on-investment (ROI) insights through their reports.

FEATURES/BENEFITS

>> Authoring tool for immersive learning
>> Easily edit and refresh training programs
>> Incorporate proven VR training methodologies

CUSTOMERS

Walmart, United Rentals, Chipotle, Verizon

CONTACT INFORMATION

Address: 90 Middlefield Rd., Menlo Park, CA 94025
Phone: (650) 384-6889
Website: www.strivr.com

 

 

OUTSOURCED LEARNING SERVICES

 

Award of Excellence: Artisan E-learning Micro-learning

PRODUCT INFORMATION

Does your organization need great e-learning courses that get you clear business results, yet you don’t have the time or know-how to develop courses internally? Artisan works with you and your subject-matter experts to gather, organize, design, write and build engaging, interactive e-learning courses.

Whether you are working with policies and procedures, compliance, product knowledge, computer systems, business skills, or just about any other topic, Artisan can help bring your content to life. Its people can start from scratch or convert your existing classroom training into media-rich, interactive e-learning courses that track to your learning management system (LMS) using SCORM standards, or that track to your learning record store (LRS) using xAPI.

FEATURES/BENEFITS

>> Get your course text translated properly while managing voiceovers, reassembling the course, and testing the content across several browsers
>> Customer-responsive team includes Section 508 and WCAG experts, usability professionals, and tech-savvy designers

CUSTOMERS

JLG Industries, Crystal River Cruises, American Red Cross, Community Associations Institute

CONTACT INFORMATION

Address: 52 Tuscan Way, Suite 202-379, St. Augustine, FL 32092
Phone: (904) 800-9395
Website: www.artisanelearning.com

 

 

If you would like to view the full list of Best of Elearning! 2018 Award Winners, click HERE!

 

bestofel2018complete

 

Friday, 11 January 2019 08:35

Meet the 2018 Learning! 100

Written by

Striving for Innovation, Culture, Performance and Collaboration

BY JERRY ROCHE

The 2018 Learning! 100 award-winning organizations have one thing in common: their learning personnel and programs are undisputedly among the world’s elite.

“The Learning! 100 recognizes the top 100 global learning organizations for high performance, innovation and culture,” says Catherine Upton, awards chairperson and group publisher of the Elearning! Media Group. Learning! 100 Awards recognize the top 100 organizations for their best-in-class learning and development programs, with learning cultures that create outstanding organizational performance.

These honors have a solid, researchbased approach that offers organizations a level playing field despite size. The Learning! 100 provides organizations a benchmark for future development; is quantitative and qualitative; and is unbiased by size of the organization. Learning! 100 applicants are evaluated on three sets of criteria: Darden School’s Learning Culture Index, Collaborative Strategies’ Innovation & Collaboration Ratings, and overall organizational performance. Every submission is evaluated on the same criteria, scores totaled and ranked for the Learning! 100.

“When deciding what qualities constitute a truly exceptional learning organization, we define four categories of excellence,” says Jerry Roche, Elearning! magazine’s executive editor. “Those categories, upon which these awards are based, are innovation, culture, performance and collaboration.”

There is much to be learned from these winners, many of which had instituted thorough leadership development initiatives. These winners are delivering cutting-edge approaches to learning, reimagining their learning ecosystems and embracing the importance of engagement and performance.

Discover what makes these organizations best-in-class by reading this article and viewing upcoming Web seminars and stories hosted by Elearning! Magazine.

Learn more about the Learning! 100 Awards at: http://www.2elearning.com/awards/learning-100-awards.

 

 

Private Sector #1: Vi

Area of Excellence: Culture

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Photo courtesy Vi

Leadership Drives Learning Culture at Vi

Over the last several years, Vi — a group of retirement communities with headquarters in Chicago — has made a gradual but significant transition of moving the culture from learning being “owned” by the learning organization to being owned by the entire organization.

Besides having “Employee Development” as a core leadership competency and key learning initiatives tied to company goals and competencies tied to compensation, Vi realizes high levels of business partner engagement in the development, delivery and ownership of learning initiatives tied to the company’s business objectives. This has created higher levels of engagement at all levels of the organization.

In addition, Vi has a strong governance process in place that aligns with its business planning process. Functional leaders from across the organization actively participate in development and execution of learning initiatives.

“In talking with my colleagues — hotel, senior living, hospitality, highly regulated health care and service personnel — I believe that our organizational development is unique to us, based on the level of executive involvement, money, front-line management and leaders as teachers,” comments Judy Whitcomb, Vi’s Human Resources and Chief Learning Officer.

In 2017, Vi’s education/learning focus centered in three areas:

1. More hyper-focus on career ladders, assessments, competencies and learning resources, reaching to high schools and community colleges to attract talent. “It’s not sexy or exciting, but that’s where we’re putting in a ton of time, and it works,” Whitcomb states.

2. A new emerging leaders program. “We’ve had really good success with the all-virtual program,” says Whitcomb. “It involves 50 to 60 leaders, and it goes into different levels of the organization. Vi has matured to where leaders are really seeing the value of being teachers.”

3. A recently-launched student loan imbursement plan. “We’re trying to use every lever available” to attract good talent,” Whitcomb emphasizes. Most important are basic skills training, like concierge, culinary and nursing. “We recently sent some cooks to a culinary institute by partnering with its executive chef. Skills are important to attract and retain the talent, and we’re working with Arizona State University to create a flow of talent for our organization.”

As a result of strong alignment and engagement with its business partners, Vi has realized:

>> Large increases in resident satisfaction after implementation of a comprehensive service enculturation program;

>> Scores rising from 82.6 percent in 2010 to 96 percent in Vi’s last resident satisfaction survey;

>> Significant increase in the number of internal promotions and a reduction in attrition, resulting in $2.1 million in savings;

>> Significant ROI of nearly $138,000 per participant from Vi’s Breakthrough Leadership Program;

>> Significant contributions to Vi’s external quality audits, resulting in zero tags related to training;

>> 9 out of 11 Vi locations recognized as “Best Places to Work” in 2016;

>> In 2017, all 10 of Vi’s continuing care skilled nursing facilities achieved five-star status (as determined by the Center for Medicare Services) for the first time in 30 years;

>> High level of employee engagement particularly related to training (“training to do job well” was 21 percent higher than U.S. norms; “ability to achieve personal career objectives” ranked 10 percent higher than high-performing companies; “training new hires receive” ranked 24 percent higher than U.S. norms); >> Most importantly, focus on sales training contributed to Vi achieving 168 percent of the company’s financial target in 2017.

Vi is an eight-time Learning! Award-winner.

 

Public Sector #1: VA Acquisition Academy

Area of Excellence: Performance

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Photo courtesy VAAA
Deputy Chancellor Paul Gregory in one of the V.A. Acquisition Academy’s training rooms.

VA Acquisition Academy Drives Engagement and Impact

The Department of Veterans Affairs (VA) is responsible for providing more than $20 billion of federal benefits to nearly 20 million veterans and their families. The VA Acquisition Academy (VAAA), which is soon celebrating its 10th anniversary, is tasked with training a wide range of those valuable VA employees.

The VAAA’s mission is to ensure the VA efficiently and effectively provides goods and services to veterans. It offers an integrated competency-based training curriculum to certify those employees and improve their work performance. VAAA is responsible for training VA’s program and project managers, existing and future contracting officers, logistics/supply chain employees, and facilities and construction managers.

“Our fundamental learning strategy reflects a commitment to stakeholder engagement and value measurement methodologies to ensure business results that support VA’s major initiatives,” remarks VAAA Deputy Chancellor Paul Gregory. His organization educates learners in realworld workplace scenarios, integrating personal and leadership skills and measuring strategic performance.

“The VAAA started out as a single acquisition intern school then added a contracting professional school, a program management school, a supplychain management school and a facilities management school,” notes Gregory. “The separate schools share services so that we can keep costs down and avoid duplication.”

The VAAA develops some training materials in house, but some are commercial lessons purchased off the shelf, and some are taught by government contractors. Not only does the VAAA conduct training that leads to federal acquisition certification, but it also offers employees career progression classes. “Our training is one part of getting certified,” Gregory further observes. (The other two parts are experience and continuous learning to maintain certification.)

“We have seen a tremendous need for leadership training in the contracting workforce.” says Terry Horst, Vice Chancellor of the Contracting Professional School. “Many people in that field have been promoted based on technical ability. Historically, most of the school’s courses have not focused on leadership for contracting professionals. In response to this critical need, we developed the Senior Acquisition Leadership Training program.”

The Senior Acquisition Leadership Training Program lasts nine months. The first class graduated in June. “It is centered on concepts like leadership agility and systems thinking,” Horst observes. “The program assists individuals in the development of themselves and then moves them to a more strategic way of thinking. They learn to turn their strategic thinking into action using contracting case studies. This kind of training empowers them to hit the ground running when they return to their contracting offices.”

Learners in that program undertook capstone projects, writing whitepapers and briefing senior leadership.

“It was very satisfying to both the students and the employees who worked so hard putting the program together,” Horst continues. “Students made comments like ‘it changed my life forever’ and ‘I’ll never be the same.’”

One of the VAAA’s other interesting projects is collaborating with 12 other agencies to reimagine senior level program management training. “We wanted to shorten courses where it made sense and do some blended learning,” says Gregory. “For instance, one course started out as four weeks; now it’s three weeks, because some elements are now done virtually, kind of like the flipped classroom approach. Frankly, this approach looks like it will be a great success.”

U.S. Department of Veterans Affairs Acquisition Academy is a seven-time Learning! 100 award-winner.

 

Private Sector #2: Amazon Web Services

Area of Excellence: Performance

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Amazon Web Services Leads Its Customers to Success in the Cloud

Cloud computing sales will top the $185 billion mark this calendar year. And by 2021, that market is expected to exceed $300 billion.

More than 11 years ago, Amazon Web Services (AWS) started as a Cloud storage service. Today it dominates that sector, with a sales volume that nearly equals the sum of its competitors’. Its growth continues to accelerate at an incredible rate.

AWS has also accelerated in other areas, like innovation. That innovation includes areas that will begin to shape our lives even more in the future, such as machine learning, artificial intelligence, the Internet of Things and serverless computing. In 2017 alone, AWS announced more than 1,400 significant services and features, including Amazon SageMaker, a tool that radically changes the accessibility and use of building sophisticated machine learning models. This has caused an explosion of growth — more than 250 percent — as tens of thousands of customers started also using a broad range of AWS machine learning services. In 2017, at Amazon’s sixth re:Invent Conference, more than 40,000 attended the event live, with more than 60,000 more attending as streaming participants.

With all that growth and innovation, how does AWS service such a broad range of customers and customer needs? The answer is its focus on customer success.

Amazon Web Services is being honored for its global OutcomeBased Account Management (OBAM) program that provides AWS sellers with the Amazonian way to sell. The selling process starts with the customer’s needs and works backward to define the correct solution, all while using a common language, process and methodology.

This year, a new program component was added called Momentum. The aim of this additional program was to provide spaced learning reinforcement for the disciplines previously taught. This reinforcement series runs for nine sessions every other week and is unique to every team, in every country. This allows the associates to fine-tune their Amazonian talent by focusing on specifically targeted skills. Momentum, in turn, provides a continuous trickle of desired behavior reinforcement over the span of six months.

OBAM program is the process, tools, competencies and dialogue architecture for initiating and solidifying Amazon Web Services’ customer-obsessed relationships, fixated on the journey of transforming the seller-customer engagement into a lifelong strategic relationship. The program includes a pre-call, pre-work, a live one-day collaborative training-day session, three post-workshop coaching calls, and an on-demand OBAM playbook.

The program, which has been delivered globally in all geographies, is being met with great success, achieving a global average score of 4.5 out of 5.0 from participants. The program has now been successfully rolled out to 2,500 sellers, and its overall impact can be seen in the continued growth of Amazon Web Services.

As was evident from its Annual Report, Amazon Web Services is a major contributor to Amazon’s overall growth. AWS continues to draw more small, medium and large enterprises to its Cloud platform and growing line of tools and services.

AWS is a three-time Learning! 100 award-winner.

 

Public Sector #2: Defense Acquisition University

Area of Excellence: Culture

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James P. Woolsey is president of Defense Acquisition University.

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Photo Courtesy DAU
It takes a wide array of learning professionals to assure accurate, efficient delivery of information to the DAU’s learners, students, stakeholders and business units.

Defense Acquisition University: A Strategic Shift to the Customer

Starting in 2017, the Defense Acquisition University (DAU) of the U.S. Department of Defense engaged in a year-long strategic planning effort to take a closer look at changes that would be necessary to ensure success for the Defense Acquisition workforce in the future.

The leadership team used the Michael Treacy and Fred Wiersema Value Discipline Model. There are three primary value disciplines successful organizations have used to narrow their business focus to better serve their customers: customer intimacy, product leadership and operational excellence. So those became DAU’s organizational imperatives (value disciplines) for the future of its learning program.

“We didn’t invent this,” notes Dr. Christopher Hardy, DAU Director of Strategic Planning and Learning Analytics. “The very best companies lead with one of those — Apple and Google lead with product innovation; RitzCarlton leads with customer intimacy; Southwest Airlines and Dell lead with operational excellence — but they still do the other stuff. We liked this approach so much, we nested all our initiatives in those three areas in our strategic plan.”

Customer intimacy means cultivating relationships and being adept at giving the customer more than he or she expects; staying ahead of their customer’s rising expectations, targeting markets precisely, and then tailoring products to match the demands of those customers.

Product leadership/innovation means offering customers leading edge products and services that consistently enhance the customer’s use or application of the product, thereby making rivals’ goods obsolete.

And operational excellence means providing customers with reliable products or services at competitive prices and delivered with minimal difficulty or inconvenience.

DAU leadership decided that a customer intimacy strategy best aligns with its vision for the future — that is, to focus on the needs of individual customers by offering a unique range of customer services that allows for the personalization of service and the customization of products to meet differing customer needs.

“We break our customers into learners, students, stakeholders and business units,” notes Hardy. “We’ve always been customer oriented, but we’ve taken it to the next level.”

In embarking on this strategic direction, the organization will listen to its valued customers to better understand them and their needs, enable communication and collaboration, and provide a comprehensive solution at the point of need. The organization also listens to stakeholders and consumers (the learners who directly use products and services).

But what is captured and how it’s captured depends on the target: stakeholder, customer, consumer. How data and intelligence from a source are handled also depends on the source. For example, what is learned from consumers may inform the questions customers are asked, and vice versa. Or what is learned from customers can be shared with stakeholders to help inform their decisions on priorities, resources, and the direction they give DAU.

This new strategic direction — which is being developed and implemented by several “tiger” teams — ensures that we provide customers with the products and services they need to give the warfighter a decisive edge. Not surprisingly, the tiger teams have representation from faculty and staff across DAU.

“Our mission is to help our learners; their leaders and the stakeholders complete their missions. If we can do that, we become a strategic asset,” Hardy concludes.

This is the eighth time that the DAU has been named a Learning! 100 winner.

 

Private Sector #3: T-Mobile USA

Area of Excellence: Culture

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Photo Courtesy T-Mobile
The T-Mobile telesales staff is a hearty and happy bunch, thanks to the company’s Sales Training and Sales Management Transformation project.

Comprehensive Telesales Training Unifies T-Mobile Teammates

T-Mobile, the third-largest wireless carrier in the United States with 74 million customers, is one of the most recognizable brands in the land. T-Mobile provides wireless voice and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands. The company, which has annual revenues of more than $40 billion, also serves as the host network for many mobile virtual network operators.

In 2017, T-Mobile was ranked No.1 in customer service satisfaction by Nielsen. And this month, it is named the thirdbest corporate learning organization among the Learning! 100.

Its sales division is a large part of the company’s success. Last year marked a continued ramp-up and implementation of a massive sales training and sales management transformation for T-Mobile Telesales. Officials claim that enthusiasm is now at an all-time high, “and the team feels completely empowered to take on any and all competition.”

T-Mobile USA Telesales was nominated for this list because of its comprehensive effort to unify all telesales call centers and team members in how they interact both internally and externally with customers to communicate T-Mobile’s Un-Carrier vision.

In 2017, Bart Ons, general manager of the E-commerce and Telesales Department, launched an initial pilot engagement of Pathways to Growth. The intended outcome was to change the sales management and coaching approach used by managers in six key T-Mobile call centers for more than 1200 telesales agents. The project grew to include all call centers as well as a comprehensive and highly customized sales training curriculum, media campaign and rollout. Branding focused on promoting the Un-Carrier culture with a theme to “Unleash, Empower and Excel U.”

The program consisted on a series of e-learning preparation modules, on-site and virtual learning classes, coaching modules, reinforcement e-learning and multimedia solutions, promotions and more. The goal was cultural change, excitement and a focus on working cohesively as one unified T-Mobile to delivery an outstanding customer experience.

And it has worked.

“I’ve turned all my one-on-one sessions to self-realization moments,” claims Jake Cline a T-Mobile supervisor. “I love it when an agent says, ‘This is hard,’ and then figures out something that they can do better without me having to point it out to them, like I was doing before.”

Adds senior manager Charlotte Clevenger, “The UEE Initiative has brought a complete transformation.”

T-Mobile is a three-time Learning! 100 award-winner.

 

Public Sector #3: NASA's Jet Propulsion Laboratory

Area of Excellence: Performance

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Anthony Gagliardo is head of HR &Technical Training at NASA's JPL.

Jet Propulsion Lab’s ‘Destination 2025’

NASA’s Jet Propulsion Laboratory (JPL) is a unique national research facility that carries out robotic space and Earth science missions. JPL helped open the Space Age by developing America’s first Earth-orbiting science satellite, creating the first successful interplanetary spacecraft, and sending robotic missions to study all the planets in the solar system as well as asteroids, comets and Earth’s moon. In addition to its missions, JPL developed and manages NASA’s Deep Space Network, a worldwide system of antennas that communicates with interplanetary spacecraft.

The JPL human resources (HR) and learning and development (L&D) team serves as the primary JPL organization responsible for satisfying leadership, organization learning and development, as well as technical training needs of more than 6,000 JPL personnel and 7,000 contract affiliates.

Like many technical organizations, JPL faces challenges in managing the transference of deep technical and institutional knowledge while experiencing an unprecedented growth in JPL mainline mission and a drastic shift in its multi-generational workforce. JPL must address the changing learning styles of new and existing individuals and the constant employee expectation of a commerciallike learning experience.

In 2015, JPL’s Chief Human Resource Officer Cozette Hart formed the “Destination 2025” working group dedicated to exploring and advancing the future of working and learning at JPL. Since then, JPL’s business case for modernization of learning has been contextualized. The primary areas of learning modernization were identified as:

>> Modernization of the JPL learning environment; consistently improve on the availability and quality of training while enhancing the learning experience.

>> How to significantly modernize talent acquisition and management in the most technically advanced place on Earth.

Change awareness was raised among stakeholders through early communication related to JPL’s needs for change in learning technology and its rapidly evolving capabilities. At JPL, the scope of change was full employee development and a new training ecosystem. The change team provided support and resources and set the direction for various efforts to increase value in specified business areas.

To bring resources together, integrate processes and communicate effectively, goal-oriented change management was designed to guide individuals and organizations at JPL. The desire for change was reinforced through employee engagement and participation with the aim to overcome resistance through a cross- functional sponsorship program.

The proposed learning approach was designed to provide flexibility and support that complements the capabilities of JPL’s unique workforce. The learners of today expect a digitally rich learning environment, and implementation of new technology enabled a personalized learning experience to JPL employees anytime and anyplace in real-time. The HR team and its laboratory partners prepared to shift and integrate resources by focusing on the new learning ecosystems in terms of the operational support, technology and curriculum. Each pivot area evolution was based on application of advanced technologies and approaches.

JPL is a federally funded research and development center managed for NASA by Caltech. From the long history of leaders drawn from the university’s faculty to joint programs and appointments, JPL’s intellectual environment and identity are profoundly shaped by its role as part of Caltech.

JPL is a first-time winner of the Learning! 100.

 

Private Sector #4: Shaw Industries Group, Inc.

Area of Excellence: Collaboration

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Photo Courtesy Shaw
The Shaw Learning Academy (SLA) provides employees with 1 million hours of training each year.

Shaw Learning Academy Helps Employees Reach Full Potential

Shaw Industries Group, Inc. — a wholly owned subsidiary of Berkshire Hathaway, Inc. — is a leading floor covering provider and the world’s largest carpet manufacturer. It supplies carpet, resilient, hardwood, laminate, tile and stone flooring products and synthetic turf to residential and commercial markets worldwide.

Shaw Learning Academy (SLA) is a key to that success, providing more than 1 million hours of training annually through diverse learning solutions and platforms to meet the diverse learning needs of Shaw’s associates, customers, suppliers and community. SLA, by design, promotes innovation, fresh thinking and dedication to quality.

“Education and training are instrumental to how Shaw helps create a better future for associates, customers, communities and the company,” says Danny Crutchfield, Shaw’s director of corporate training and organizational development, who also leads the Shaw Flooring Network. “It’s a critical component in helping associates and customers reach their full potential and succeed amidst an ever-changing industry.”

The company’s 22,000 associates are engaged in a wide variety of roles (manufacturing, R&D, product design, engineering, sales, distribution, transportation, sustainability, I.T., HR, marketing and communications, management, etc.) to ensure superior customer service and high-quality products.

Additionally, Shaw recognizes its retailers’ success is inextricably linked to training and support. The company has designed comprehensive and customized educational programs offer to help retailers meet their business objectives. More than 15,000 customers engage with the Shaw Learning Academy each year through regional training, online sessions, markets, the Shaw Flooring Network Convention, and other offerings in addition to extensive continue education opportunities offered to commercial customers worldwide.

This dedication to education and training is not new.

“We’ve always been an industry leader in a variety of ways, like product innovation, community involvement and sustainability,” notes Brian Cooksey, Shaw’s director of Operations, Training and Development. “We have had speakers present at different conferences all over the country on different topics. We’re also heavily involved in leading workforce development efforts, technology and innovation efforts, so our speakers are often asked to come and share their stories.”

The Shaw Learning Academy plays a significant role in helping develop business initiatives. For instance, Shaw celebrated its 50th year in 2017; as a result, leadership began to consider the next 50 to 100 years, “what we need to do to continue to be successful,” Cooksey says. “Like business objectives, culture — things we might want to tweak.”

To that end, Shaw’s upper managers published a “Shaw Way” document last year that captures their vision, their mission and their values as they pertain to high-level business strategies.

“The document contains business and cultural imperatives designed to continue our success but also take us to a new level,” Cooksey reveals. “Because we have a diverse offering of products and diverse customer bases all over the globe, we have to make sure we keep up with the times.”

The process involved conversations across the entire Shaw organization and with customers and with research in marketplace. “It was really a good process for the organization, and from that we developed a new competency model,” Cooksey continues. “It’s really helped to align some of the training support we provide — online or instructor-led or virtual—to give clarity to the organization. And it was nice for our group to have a seat at the table during the process of brainstorming the business.”

Shaw is an eight-time Learning! 100 award-winner.

 

Public Sector #4: American Heart Association

Area of Excellence: Collaboration

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Photo Courtesy AHA
AHA employees take a chance to signal their delight with what they've learned.

‘Building Powerful Partnerships’ Meets American Heart Association’s Objectives

During 2017, the American Heart Association (AHA) wanted to establish a unified fund-raising process and culture across its organization for both volunteercentric and direct groups. Besides this unified fund-raising process, AHA also wanted to support its staff in articulating its mission, impact and programs, as well as reach critical thresholds in areas of revenue and health goals.

These business outcomes led to the creation and then extension of the Building Powerful Partnerships program.

“After we conducted the initial rollout, we found that we had to adjust to specifically serve new employees,” says Amanda Haggerty, the AHA’s Learning and Development Trainer. “The difference in 2017 was a shift to new employees and new supervisors. We also needed to continue reinforcing the content, so training now consists of a suite of ‘refreshers,’ 15 sessions that last 60 to 90 minutes that any supervisor can host during team meetings. These rich coaching sessions are a ‘deep dive’ into the relationship development concepts that allow employees the opportunity for continued application of best practices.

Some of the learning objectives that needed to be achieved were:

>> Demonstrate ability to lead conversations that will offer value to partners and volunteers by focusing on their needs;

>> Apply best practices for creating rapport, earning trust, and aligning the AHA message and mission with partner and volunteer needs;

>> Discover and practice proven ways to leverage LinkedIn for establishing credibility and making connections with prospective partners and volunteers;

>> Define four typical human behavior styles useful for enhancing conversations with partners, volunteers and team members;

>> Identify and practice proven strategies for each behavior style resulting in better communication and increased trust;

>> Apply the Powerful Partner Research concepts during the engagement process with prospective partners and volunteers;

>> Evaluate and develop plans for transitioning relationships to the next level of stewardship and involvement.

>> Describe and practice the fivestage SMART engagement model to plan and execute high-impact conversations with partners and volunteers;

>> Practice the five-step HEART Conversation process;

“The five-stage SMART engagement model is the entire relationship development process,” explains Haggerty. “It begins at the prospecting stage and lasts all the way to transformational growth.” It’s a year-after-year program, from inception, to growth, through continued maintenance.

“Within the SMART framework,” Haggerty continues, “the HEART conversation process gets into the meat of an external meeting with someone, including the art of the conversation, how to articulate the corporate mission, and how to make the ‘ask.’”

This “Building Powerful Relationships” program exceeded all expectations and helped the American Heart Association achieve its critical goals, which in turn helped the Dallas-based non-profit organization continue its work.

“We’ve seen numerous staffers tell us through surveys that they were more comfortable with the mission and with making ‘asks’ on our behalf,” says Haggerty.

“This program, has really stuck with the staff. We are excited to continue to bring them the curriculum year after year.”

This is the seventh trip to the Learning! 100 for the American Heart Association.

 

Private Sector #5: Navy Federal Credit Union

Area of Excellence: Culture

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Thomas Greek, VP Learning & Development Communications

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Photo Courtesy Navy Federal Credit Union
Leaders learn to work together through experimental activities at monthly ‘Follow the Leader’ events.

Navy Federal Credit Union: Growth Starts at Point of Hire

The Navy Federal Credit Union has staked its reputation and growth on the belief that professional development and education start at the point of hire and continue throughout each employee’s career. To that end, the organization continually invests in its employees to drive their engagement, commitment and quality of service to members.

“We have about 17,000 employees all across the world servicing the military and their families, and most participate in the learning environment in any given year,” observes Thomas Greek, vice president of Learning, Development and Communications. “Our learning strategies are tied into the strategic plan. The mission of our team of about seven trainers is to be scalable and sustainable.”

Many of the Navy FCU’s employees joined the credit union at entry-level positions and have since grown professionally within the organization. Some senior leaders, who started as entry-level employees, even grew into their current roles with the help of the learning opportunities available to them as their careers progressed.

“Our employees are instrumental to our continued success, and much of their loyalty, skill level and engagement can be attributed to the training and development they received,” Greek continues. “Navy Federal has a robust learning culture, which is cascaded throughout the organization.”

It’s not an easy task, either, to offer valuable learning and training to so many employees with such a wide range of skillsets, from communications to marketing to back-office support to finance.

“New hires come to us with a lot of technical skills,” Greek admits, “so most of what we’re doing is helping teach soft skills like communication, leadership and time management. We reinforce those technical skills and add to them through our soft skills library.”

That extensive learning library primarily based on in-house-generated content.

“Our team of instructional designers come with an incredible skillset and are well versed in learning theories,” Greek continues. “Their mission is to create good content that includes how to train effectively in a virtual environment with content that is relevant and entertaining.”

Since 1933, Navy Federal Credit Union has grown from seven to more than 7 million members. And during that time, its vision statement has remained focused on serving a unique field of membership.

“Simply put, our team members are remarkable, and they truly understand the important responsibility we have to serve our members,” says Cutler Dawson, Navy Federal’s president/CEO. “For 85 years, we’ve listened to what our members want and will continue to provide an exceptional experience.”

Employees at all levels of the organization have the opportunity to attend employer-sponsored workshops with curriculum that includes leadership, interpersonal communication skills, “emotional intelligence,” workplace creativity and supervisory skills. Graduate-level instruction and executive skill development is available to those employees at the supervisor/manager level and above.

Additionally, there is a Career Ambassador Program that “trains up” volunteers from the business unit on how to be career advisors so other employees can get that kind of career advice from colleagues or peers when they need it.

“We’re growing quite rapidly,” Greek says. “We have a lot of internal promotions, so our people need a lot of just-in-time resources. We give them on-demand career development resources that employees can take where and when they need them.”

And employee satisfaction is astounding: “Surveys and business outcomes let us know if training hits the mark. Employees take courses because they want to, so we see high scores in engagement, well higher than industry benchmarks.

Navy Federal Credit Union, which is owned by its members, is a seven-time Learning! 100 award-winner.

 

Public Sector #5: U.S. Office of Personnel Management

Area of Excellence: Collaboration

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U.S. OPM’s USALearning Offers Critical Cybersecurity Training

Cybersecurity is becoming more of a threat, especially to U.S. Office of Personnel Management, U.S. OPM) and other federal, state and local government agencies. Every day, new security issues gain the attention of the computer security community, including loss of data, new malware, and/or new ransomware, which is a type of malware that restricts access to the infected computer system in some way and demands that the user pay a ransom to the malware operators to remove the restriction. Just recently, the City of Atlanta, Ga., had its systems compromised by ransomware.

The challenges of cybersecurity are changing rapidly with new vulnerabilities being discovered and systems previously thought secure being compromised.

So U.S. OPM’s USALearning is now working with the U.S. Department of Homeland Security in partnership with Carnegie Mellon University to develop and offer more than 60 online cybersecurity courses to federal, state and local government employees, including U.S. Department of Defense personnel and U.S. military veterans. These courses can build skills and support any career transitioning to the cybersecurity field.

The “Cybersecurity Awareness” course introduces the automated information systems (AIS) environment and the threats and vulnerabilities faced when working within the government or defense industrial systems. It provides a working knowledge of cyber intrusion methods and cybersecurity countermeasures to assist employees in preventing cyberattacks and protecting their systems and information. The user experience centers on a single, large-scale, disastrous event. Several contributing scenarios are presented to show different vantage points related to the large event. Through the large event and associated contributing scenarios, students learn about different cyber threats and methods of operation, targeted information, countermeasures, and reporting requirements. This approach demonstrates for users that even small events can contribute and lead to immeasurable consequences.

More than 600 hours of courses are hosted in a secure FedRAMP environment. Already, more than 200,000 government employees and veterans have self-registered and are taking courses with more than half-a-million course completions or courses in-progress. The self-registration is free, and there is no cost from USALearning to access any of the courses.

These courses provide instruction on how to lock down sites, perform vulnerability testing, address patches, lock out hackers, and hundreds of other key security topics—practices that are fast becoming requirements for anyone working on computers, especially those taking advantage of the Cloud.

The USALearning program is operated out of the Office of Personnel Management (OPM), and is a part of the HR Solutions Directorate, in the Center for Leadership Development. The program was formerly called the GoLearn Program and has been active since the creation of 24 E-Gov initiatives by President George W. Bush’s e-training initiative in 2002. The purpose of the program is to leverage simplified acquisition processes and allow agencies to expeditiously acquire a myriad of support services via Intra/ Interagency agreements under the authority of the Economy Act and Revolving Fund.

USALearning supports the development of the federal workforce and advances the accomplishment of agency missions through simplified and one-stop access to high quality e-learning products, information and services. Some of its offerings include the development and delivery of customized learning management systems (LMS); learning content management systems (LCMS) and associated services; e-learning/testing platforms; communities of practice; and other customized content and collaborative platforms to include object and document repositories, course development, and innovative software engineering services.

This is the fifth time that the U.S. Office of Personnel Management (OPM) has been awarded Learning! 100 status.

 

 

View the full list of 2018 Learning! 100 Award winners below:

 

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Wednesday, 18 October 2017 10:54

The 2017 Learning! 100

Written by

If there is a lesson to be learned from this year’s Learning! 100 honorees, it is that there is always room for improvement, that learning organizations cannot stand pat from year to year, no matter what kind of accolades they’ve won in the past.

For instance, take Learning@Cisco, which is making its seventh journey into the Learning! 100. The company instituted a “My Services Connect” project this past year. And the U.S. Defense Acquisition University (DAU) — another seven-time honoree — which rewrote its strategic plan to account for advances in the theory and practice of government learning processes. And even relative Learning! 100 newbie Ingersoll Rand, which instituted a “Pathways to Growth” plan for its global sales team.

All three of those institutions, along with the others highlighted on the following pages, did not rest and are still providing cutting-edge approaches to implementing new learning projects and initiatives in their respective organizations.

The only Learning! 100 company to earn first-time Top 10 honors this year is Last Mile Health, whose dedicated work in Liberia against an Ebola outbreak earned a visit from former President Bill Clinton last year. This profile is a must-read for everyone, for it exemplifies what can be accomplished to serve mankind through effective education, learning and training—no matter what the circumstances and obstacles.

Learning! 100 applicants are evaluated across three criteria: Collaborative Strategies’ Collaboration Index, Darden School’s Learning Culture Index, and overall organizational performance. Accolades are awarded in four categories of excellence: innovation, culture, performance and collaboration.

Discover how these leading organizations are so successful with their learning programs on the following pages, and watch for upcoming sessions, Web seminars, articles and events hosted by Elearning! magazine.

 

Here are the Top 10 Learning! 100 organizations for 2017:

CORPORATE

1) T-Mobile

2) Amazon Web Services

3) Salesforce

4) Cisco

5) Ingersoll Rand

PUBLIC SECTOR

1) Defense Acquisition University

2) American Heart Association

3) Advanced Distributed Learning Initiative

4) Last Mile Health

5) U.S. Department of Veterans Affairs Aquisition Academy

 

 

PRIVATE SECTOR #1

The ‘Un-Carrier’ Culture at T-Mobile

Area of Excellence: Culture

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T-Mobile U.S.A. is the fastest growing company in the extremely competitive wireless communications industry. It’s position as the ‘Un-Carrier’ fuels subscriber growth. No long-term contracts, excellent customer service and high valued services are the norm at T-Mobile, the ‘Un-Carrier.’

T- Mobile U.S.A. has been chosen as #1 Learning! 100 for unifying the ‘Un-Carrier’ vision at the sales level.

When Bart Ons came on board, he found that while the telesales team was performing and meeting its revenue targets, the organization was highly fragmented, with call centers each using different processes, tools, management models and training approaches. Knowing this was not a sustainable approach, Ons deployed a pilot engagement of “Pathways to Growth.” The intended outcome was to change the sales management and coaching approach used by managers in six key T-Mobile call centers for more than 1,200 telesales agents.

As the Pathways to Growth (PTG) engagement launched, the project grew to include all call centers as well as a comprehensive and highly customized sales training curriculum, media campaign and rollout. Branding focused on promoting the Un-Carrier culture with a theme to “Unleash, Empower and Excel U.”

The teams worked together to build a series of e-learning preparation modules, on-site and virtual learning classes, coaching modules, reinforcement e-learning solutions, multimedia solutions, promotions and more. The goal was cultural change, excitement and a focus on working cohesively as one unified T-Mobile to deliver an outstanding customer experience.

T-Mobile had already experienced measurable success through its efforts to fine-tune its sales manager coaching process in its B2B sales unit. Through the PTG sales management program, T-Mobile’s B2B sales group successfully shifted its management culture to not only accelerate the effectiveness of sales team members but also improve the accuracy of forecasting by improving the health of the forward pipeline.

During the PTG discovery process and subsequent sales management training, consultants recognized that there was a deeper need to manage a wholesale cultural shift within this sales group. In January 2017, early results from the PTG training were presented to senior leaders, including recommendations and proposed plans for additional, bespoke change management training for the Digital Frontline built around T-Mobile’s “Un-Carrier” culture.

The kickoff of the UEE program occurred in March of 2017 and the training is ongoing. The components of the program include:

>> U-Unleash – Digital introduction to the Un-Carrier philosophy to onboard participants (March-April 2017)

>> U-Train – Train-the-trainer program for Digital Frontline trainers and quality assurance staff (March 2017)

>> U-Lead – Leadership training for Digital Frontline managers, supervisors, trainers and QA (May 2017)

>> U-Sell – Selling and soft skills training for Digital Frontline sales agents (June-August 2017)

>> U-Call – Introducing a new sales call flow offering agents both consistency and flexibility (Mar 2017)

>> U-Grow – Training on call review and coaching to ensure consistency and improved customer experience (starting September 2017)

>> U-Start – New UEE-based onboarding and new-hire training program (starting September 2017)

With a successful sales program, already begun, T-Mobile is being honored with Learning! 100 designation for the second time.

 

PUBLIC SECTOR #1

A Learning Evolution at Defense Acquisition U.

Area of Excellence: Performance

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Defense Acquisition University’s senior leadership team. First row, center, white shirt: DAU President Jim Woolsey. Photo courtesy DAU.

This year, Defense Acquisition University developed a completely revised strategic plan ensuring both alignment with business strategy and directly targeting its vision and mission.

“This is the future of learning, and is already well within our reach,” says DAU’s Dr. Christopher Hardy. “There will always be more changes, new technology and new possibilities. [But] we are well positioned to identify these, adapt, and remain a world-class learning leader.” The DAU’s new strategic plan includes its comprehensive learning strategy, the Acquisition Learning Model (ALM).

One of the strategy’s primary goals is to ensure cross-domain integration and repurpose learning assets among domains. By doing so, all activities have been focused primarily on job and organizational success.

Comprising three separate yet integrated domains (foundational, workflow and performance learning), the ALM “links” training (both in classroom and on line); acquisition resources and job support tools; mission assistance and customized workshops, allowing DAU to be current, connected and innovative in every area. Why current, connected and innovative?

Students need current information— the latest policies, guidelines, and lessons learned relevant to their increasingly diverse and fast-paced work. For them, current also means up-to-date case studies and course materials found in our foundational learning assets, as well as continuously refreshed and interesting news and tools available in our workflow learning assets. Likewise, DAU must have current and direct knowledge of what’s going on in the acquisition enterprise.

Students also need to be connected quickly and easily to the information required for their success on the job, not to mention connected to each other. Finally, the DAU must be innovative in the methods used to transfer knowledge to the workforce.

The entire strategic planning process is a deliberate, planned, measured, iterative and integrated cycle that continuously moves DAU toward its organizational goals and vision for the workforce. The ALM’s primary purpose, “improve acquisition outcomes,” is a now a pivotal part of DAU’s vision statement, ensuring all supporting objectives and tasks in its strategic plan.

As implemented in the new Strategic Plan, the ALM extends the concept of learning beyond the classroom. DAU is now delivering more “in-context consumption learning” on the job — anytime, anyplace — a growing number of learning products to an increasing number of Defense Acquisition workforce members. All learning assets (courses, how-to videos, self-service portals, job support tools) are integrated and shared among the three domains. By implementing the ALM as a cost-effective measure, the university aligns with senior leadership, continuously modernizes its business and learning infrastructure, has a worldclass learning architecture deployed, continuously updates curricula, recruits the right talent, and rewards performance, ultimately garnering global recognition as a leading corporate university.

The scale and scope of the ALM:

Foundational Learning:

DAU offers more than 400 technical training courses supporting the 14 Defense Acquisition Workforce Improvement Act (DAWIA) career fields, which require that Defense Acquisition workforce members be certified for their positions.

Workflow Learning:

Access to acquisition knowledge outside traditional learning environments improves efficiency, innovation, and effectiveness—enhancing job performance. It also augments the foundational learning that occurred in the classroom.

Performance Learning.

Extends help beyond the classroom into the workplace with mission assistance services. This program places seasoned faculty onsite at organizations ranging from smaller acquisition teams to larger acquisition programs.

DAU is a seven-time Learning! 100 honoree.

 

PRIVATE SECTOR #2

Amazon Web Services Focuses on Enabling Customer Success

Area of Excellence: Performance

 More than 10 years ago, Amazon Web Services (AWS) started as a storage services. Today, it offers more than 70 services for compute, storage, databases, analytics, mobile and enterprise applications. AWS announced 722 new features and services last year making it one the most innovative cloud-storage companies.

Amazon Web Services (AWS) is being honored as #2 Learning! 100 company this year, thanks to its Outcome Based Account Management (OBAM) program. Consistent with the Amazon Leadership Principle of Customer Obsession, the OBAM methodology works backward from customers, defining success through their eyes based on their unique needs and target outcomes. As is common at Amazon, the development of OBAM involved extensive experimentation that spanned more than two years to identify and refine best practices for helping buyers buy. OBAM provides the AWS field organization with a common foundation and universal approach focused on enabling customer success.

OBAM is composed of the process, tools, competencies and dialogue architecture for initiating and solidifying AWS’s customer relationships. It’s a matchmaking process that’s fixated on transforming the buyer-seller engagement into a lifelong journey where everyone involved in the process is focused on the customer’s success. The program includes a pre-call, pre-work, a live twoday collaborative training day session based upon actual customer situations, three post-workshop coaching calls, and an on-demand playbook.

The parent company’s unbroken 20-year streak of double-digit revenue growth shows no sign of slowing this year, helped by an influx of online shoppers who are abandoning stores for “shop by Internet.” Amazon revenues grew by 27.1 percent in 2016 versus 2015, which surpassed last year’s growth of 20.2 percent, and profitability grew by 34.97 percent, versus the prior year’s growth of 34.74 percent. For a company that’s 23 years old, those are unheard-of numbers. And Amazon optimistically projects revenue to continue to increase by healthy margins.

AWS is a Cloud computing platform with a comprehensive suite of services that allows for on-demand computing. AWS has four core feature buckets — Compute, Storage & Content Delivery, Databases, and Networking. At a high level, users can control these with extensive administrative controls accessible via a secure Web client. Tools include identity management, auditing, encryption key creation/control/storage, monitoring and logging, and more.

To continue facilitating its rapid growth, AWS has built an extensive network for live and online training to help people learn AWS or to take on the more technical roles required for devising solutions or running operations. Completion of that training then qualifies learners for AWS certification.

The OBAM program, which has been delivered globally in all geographies, is being met with great success, achieving a global average score from participants of 4.47 out of 5. The program has now been successfully rolled out to more than 1,400 participants, and the overall impact of the program can be seen in both the continued growth of Amazon Web Services and the parent company.

As was evident from the annual report, Amazon Web Services is a major contributor to that growth. It is drawing more small businesses and large enterprises to its Cloud platform.

This is the second time the company has joined the Learning! 100.

 

PUBLIC SECTOR #2

American Heart Association Builds Powerful Relationships

Area of Excellence: Culture

“Life is Why” the American Heart Association (AHA) exists. The mission is to build healthier lives, free of cardiovascular diseases and stroke. This single purpose drives all that they do.

The AHA is the nation’s oldest and largest voluntary organization dedicated to fighting heart disease and stroke. AHA includes more than 22.5 million volunteers and supporters; funds innovative research, fights for stronger public health policies, and provide critical tools and information to save and improve lives. AHA has 156 local offices and more than 3,000 employees. Last year, the American Heart Association (AHA) wanted to establish a unified fund-raising process and culture across the entire organization for both volunteer-centric and direct groups. Besides this unified fund-raising process, AHA also wanted to support its staff in articulating the mission, impact and programs of the AHA, as well as to reach critical thresholds in areas of revenue and health goals. These business outcomes led to the creation of the “Building Powerful Partnerships” program.

Those three key words are actually part of a larger philosophy included in the AHA’s guiding values. From leveraging the strength of its volunteers/ staff partnerships to working with the many individuals and organizations that influence the health of individuals, our nation and our world, the organization collaborates to bring the best and brightest solutions to building healthier lives free from cardiovascular diseases and stroke.

Some of the learning objectives that needed to be achieved to fully implement the “Building Powerful Relationships” program were:

>> Demonstrate the ability to lead conversations that offer value to partners and volunteers by focusing on their needs.

>> Apply best practices for creating rapport, earning trust, and aligning the AHA message and mission with partner and volunteer needs.

>> Discover and practice proven ways to leverage LinkedIn for establishing credibility and making connections with prospective partners and volunteers.

>> Define four typical human behavior styles useful for enhancing conversations with partners, volunteers and team members.

>> Identify and practice proven strategies for each behavior style, resulting in better communication and increased trust.

>> Describe and practice the five-stage “SMART” engagement model to plan and execute high-impact conversations with partners and volunteers.

>> Apply the Powerful Partner Research process during the engagement process with prospective partners and volunteers.

>> Practice the 5-step “HEART” Conversation process.

>> Evaluate and develop plans for transitioning relationships to the next level of stewardship and involvement.

According to the AHA, the program exceeded all expectations and helped it achieve its critical goals, which in turn helped the organization continue its laudatory work.

This marks the sixth year the American Heart Association has been listed among Learning! 100 honorees.

 

PRIVATE SECTOR #3

 Salesforce U Fills Talent Skills Gaps

Area of Excellence: Performance

Salesforce is the most innovative company seven years running according to Forbes. Salesforce’s Customer Success Platform offers a comprehensive portfolio of services, such as sales force automation, customer service and support, marketing automation, digital commerce, community management, analytics, application development, IoT integration, collaborative productivity tools, AI-powered and professional cloud services. The company enables industries and companies of all sizes to connect their customers using cloud, social, mobile and data science technologies. It also encourages third parties to develop additional functionality and new apps that run on its platform and other developer tools.

With rapid transformation of the Salesforce’s platform comes the challenge to train clients on how to tap its power. Enter Salesforce University certification program to close these talent gaps.

Some 300,000 Salesforce administrative jobs go unfilled per year due to lack of certified administrators, according to Salesforce. To fill this gap, Salesforce University launched the Salesforce Proficiency Pack for Administrators.

Learners can grasp the fundamentals of being a Salesforce Administrator in just 30 days. It’s a blended, prescriptive, expert-led training program that gives learners a 30-day plan to learn what they need to be Salesforce Administrators. It can fast-track adept learners to the Salesforce Certified Administrator program. Accessed online and taking just a few hours a day, the latter is a mix of engaging bite-sized Trailhead content, interactive e-learning modules, hands-on exercises, and certification prep guides and materials. The program also features live coaching from Salesforce Certified instructors, and includes a voucher to sit for the Salesforce Certified Administrator exam.

The Salesforce Proficiency Pack for Administrators is a combination of expert-led virtual classroom sessions, self-paced online material and supplemental, hands-on exercises. Plus, Salesforce Proficiency Pack for Administrators is recommended as preparation for the Salesforce Certified Administrator exam.

Salesforce University offers a comprehensive catalog of courses and certifications to help prospective learners, administer, develop and use their organization’s Salesforce environment. It can come in the form of a customized private course for an entire team or an in-depth instructor-led classroom experience for one person.

Salesforce is a four-time Learning! 100 winner.

 

PUBLIC SECTOR #3

ADL Initiative Focuses on Next-Generation Learning

Area of Excellence: Collaboration

The U.S. Department of Defense’s Advanced Distributed Learning Initiative (ADL) is in the process of implementing a new, innovative program called the Total Learning Architecture (TLA), in close concert with many other industry and interagency partners, including the Office of Personnel Management and Army Research Laboratory.

The Defense Department environment served by the ADL Initiative requires its personnel to thrive under volatile, uncertain, complex and ambiguous situations. To meet this challenge, learning personnel must develop an ever-expanding set of sophisticated knowledge and skills — without increasing training and education time or costs. So the TLA is being designed to help meet this demand by giving various personnel access to the right learning content, at the right time, and delivered in the right ways.

Be advised: the final TLA will not be a particular training device or educational tool; it’s the glue that connects all other learning technologies into an integrated, coherent system. Once complete, it will consist of a set of specifications, such as application programming interfaces (APIs), that define how training, education and personnel management technologies “talk” to each other — both syntactically and semantically. The TLA will also define software services that perform automation and artificial intelligence-based whole-system processes.

“Historically, training and education have followed fairly linear, industrial model,” explains ADL Initiative Director Dr. Sae Schatz. “The TLA is meant to enable the next paradigm of learning — one that’s personalized, data-driven, continuous and flexible.” The ADL Initiative’s Director of Innovation, Dr. Jennifer Vogel-Walcutt, adds” “Classically, e-learning was available ‘anytime, anywhere.’ With the TLA, we’re envisioning e-learning to be ‘everytime, everywhere’ — that is, the right learning content, in the right form, at the right time, and all around us.”

The technology team is currently committed to using collaborative development methods, open-source licensing and open-architecture design principles. This project, which uses an iterative design process, including iterative development and testing spirals, began in late 2015. System designers anticipate that scaled implementation of the TLA — a set of Internet and software specifications being developed to enable nextgeneration learning — could begin as early as 2019.

In addition to authoring technical documents, the development team has created a prototype TLA-enabled learning ecosystem. It includes various software services, technical components and learning applications (also known as “learning activity providers”), all of which exchange data using the initial suite of TLA APIs.

A preliminary research project was held earlier this year. Although room for improvement remains, the prototype implementation and integration of the TLA for this year’s study represented a successful team effort that resulted in a usable prototype and supported a week of interaction with dozens of real users.

Founded in the 1990s, the ADL Initiative conducts research, development, testing and evaluation to enhance distributed learning. By mandate, it bridges across the Department of Defense and other federal agencies, as well as industry and academia, to encourage collaboration, facilitate interoperability, and promote best practices for using distributed learning. Its mission is to provide the highest-quality education, training, informal learning and just-in-time support, tailored to individual needs and delivered cost-effectively, anytime and anywhere. Its major activities include crafting the vision and roadmap for future learning, performing R&D to mature emerging concepts, and conducting outreach to diffuse innovation.

ADL is a seven-time Learning! 100 honoree.

 

PRIVATE SECTOR #4

Learning@Cisco Takes on Reskilling of Its Employees

Area of Excellence: Innovation

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Cisco’s professional learning team: left to right, Ryan Rose, Davina Collins, Vandana Malik, Kathy Bries, Holly Howe, Manny Bola.

Three of the most critical business issues facing Cisco and many organizations today are (1) reskilling the workforce for continual transformation, (2) improving employee engagement to drive productivity and agile responsiveness; and (3) sharing institutional knowledge and best practices across the organization.

That’s where the company’s My Services Connect project comes in.

The powers-that-be at Cisco decided to shift its services organization to a consultative, solutions-selling model. This required cross-training more than 14,000 employees on the company’s solutions portfolio as well new offerings in Cloud, security, analytics and data. It also required that employees be reskilled and up-skilled to succeed in the new positions supporting the evolved strategy.

My Services Connect leaders worked with Learning@Cisco leaders to help develop a new social learning platform that would accomplish this goal. To that end, the company launched an internally built Cloud-based software solution focused on knowledge sharing, collaboration, and formal and social learning — all aligned to talent development initiatives and personal/team/corporate goals.

“This was a significant change in strategy” notes Cisco’s Jessica Pasko, “as previous internal policy was focused on the use of traditional talent management and performance evaluation tools. But the enterprise was at a turning point: the need for agile, knowledgeable teams that can share knowledge and learn anytime, anywhere (and from any device) became omnipresent. We also had an immediate need to reskill and up-skill a significant portion of our workforce to align with new objectives and business opportunities the division was intent on pursuing.”

Results of the transformation were dramatic.

>> Employee Engagement: As this platform was replacing others, one goal was to ensure that employee engagement carried over at previously measured levels (25% of employees were accessing these platforms every day). Holding previous levels of engagement met the base-level goal; the “stretch” goal was to increase employee engagement through this new platform. What actually happened was that 33% of total employees engaged with the platform on a daily basis.

>> Employee Empowerment: Another goal was to provide new tools around learning personalization that would give all employees the same curriculabuilding tools previously reserved by HR and L&D teams; in addition, to expand the use of expert profiles by having more employees create peervalidated profiles listing their expertise. Success meant one personalized learning plan per five employees and 75% adoption of expert profiles.

The My Services Connect project proved to be an innovative approach to learning for Learning@Cisco, a multiple Learning! 100 honoree that has a history of addressing the need for technical talent worldwide for Cisco customers, partners and network professionals. Goals historically are accomplished by providing the educational product and training, certifications, social learning communities and learning services necessary to accelerate productivity, opportunity and growth, and to recruit, train and evolve talent. “Learning@Cisco drives the talent development and upskilling needed to evolve the workforce of today to meet the demands of tomorrow,” says Pasko, “and the global networking skills talent gap. In response to an ever-changing industry, Cisco has moved from being a technology-focused company to driving businesslevel outcomes for customers.”

In order to stay on the cutting edge of learning, the company uses collaborative learning, social learning and mobile performance support, along with an LMS integrated platform, Jive, Sharepoint and in-house or custom-built software.

As a worldwide leader in I.T., Cisco has spent the past three decades helping companies seize the opportunities of tomorrow through the transformation of how people connect, communicate and collaborate. This is the seventh time the company has joined the Learning! 100.

 

PUBLIC SECTOR #4

 Last Mile Health’s Training Is a Matter of Life and Death

Area of Excellence: Collaboration

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As she transitions into the role of chief operating officer in 2017, Lisha McCormick gets to celebrate Last Mile Health’s 100,000th patient visit.

“Having worked in the social impact and development sphere both domestically and internationally for nearly two decades, I’ve never seen an organization that has such extraordinary opportunity and potential in front of it,” McCormick says. “An enormous amount of that is a tribute to the work of our team across different counties and countries, and the focus and aptitude they bring to this work.”

Pres. Bill Clinton, who visited Liberia, said last year: “The heroic work [Chief Executive Officer] Raj [Panjabi] and Last Mile Health did to train 1,300 health workers was critical in helping the government contain the [Ebola] epidemic.”

Training community health workers in this setting is literally a matter of life and death. Trainees receive four separate sessions on a series of standardized training modules that Last Mile Health and the government of Liberia developed. The sessions provide community health workers with a comprehensive set of skills covering infectious disease surveillance and response, maternal and neonatal health, and support for adults with HIV/AIDs, tuberculosis and select neglected tropical diseases. After completing each course, trainees are given time to develop their new skills before advancing to the next stage of training.

In partnership with the government of Liberia, Last Mile Health is implementing this five-step model in two of Liberia’s 15 counties. Meanwhile, various other organizations including Partners in Health, International Rescue Committee, PLAN International, Medical Teams International, and Samaritan’s Purse are supporting Liberia to implement the program in other counties. Their shared goal is to ensure that, by 2021, all 1.2 million Liberians who live more than an hour’s walk from the nearest health facility have access to a professional community health worker.

It has not been easy to live in Liberia during the past 20 years. In 2003, the country emerged from more than a decade of civil war, and only 50 doctors remained to treat a population of more than four million. If a Liberian got sick in a remote community — many of which are hours or even days away from the nearest clinic — he or she could die anonymously of a treatable condition like malaria, a complicated childbirth, or untreated infection.

In 2007, Panjabi, Alphonso Mouwon, Weafus Quitoe, Marcus Kudee, Theo Neewrayson and Amisha Raja co-founded an organization called Tiyatien Health, or “justice in health.” Joined by Peter Luckow in 2009, Tiyatien Health began Liberia’s first rural, public HIV program, which treated patients in a gutted closet in a war-torn building in Zwedru, Liberia with only $6,000 in seed money.

Almost immediately, the growing team realized that the greatest needs were at Liberia’s “last mile,” where people lacked access to health care due to distance and poverty. Their solution was to recruit, train, equip, manage and pay community members to provide life-saving health services to their neighbors.

Tiyatien Health came to be known as Last Mile Health in 2013.

Since then, Last Mile Health and Liberia have trained more than 1,300 health workers and community members to prevent and contain the spread of Ebola. In 38 clinics across southeastern Liberia, they supported health workers to “keep safe, keep serving” in the midst of the outbreak through distribution of personal protective equipment (including goggles, gloves, and gowns) and through training on best practices in disease prevention and control. At the community level, the organizations trained their community health workers and other community “mobilizers” to educate their communities about the cause of Ebola, how to prevent its spread, and how to manage and report suspected cases.

The Ebola outbreak, which was finally brought to a halt in 2016, was a defining moment in Last Mile’s growth as an organization.

This is the first time Last Mile Health has earned Learning! 100 honors.

 

PRIVATE SECTOR #5

Sales Management Training Earns Ingersoll Rand’s Award

Area of Excellence: Culture

Ingersoll Rand is a 145-year-old company with nearly 5,000 sellers and managers distributed globally. Ingersoll Rand is being honored as a Learning! 100 organization for a global project undertaken by its Sales Excellence Division that implemented IRSMX/Sales Management Excellence across its business units.

The purpose of the project was to customize and enable one consistent sales management methodology. The implementation spanned multiple geographical and cultural environments, requiring customized content and coaching to address both internal and external cultural diversity associated with business units located around the world.

This project impacted more than 3,200 sales team members in a range of roles, including sales professionals and their leaders.

Due to the scale of the project and Ingersoll Rand’s desire to accelerate adoption of IRSMX across its various business units, global delivery was accomplished through a joint effort between Baker Communications and Ingersoll Rand business unit coaches, with both groups leading IRSMX workshops and IRSMX coaching cadences.

Ingersoll Rand’s goal to make the IRSMX program a part of all its business units’ operations has led to sustained adoption of the methodology and notable business results, with a consistent focus on pipeline health, forecast accuracy, and consistent and effective oneon-one coaching between sales managers and sales professionals.

Through the determination and desire shown by Ingersoll Rand’s Sales Excellence division to make the IRSMX method a part of its core sales management culture, it will succeed in reaching its end goal of rolling out the IRSMX program to every sales manager and team.

The goal was to create a unified sales management system, with consistent coaching and development of sales professionals to improve selling motions, processes and tools utilized from business unit to business unit. The desired outcome would be very clear visibility into pipeline and forecast data, both within their direct and indirect distribution channels.

In one division, the Direct Channel reported consistent, double-digit year-overyear growth in revenue from a combination of strategies inclusive of IRSMX, and an 1800 percent return on investment (ROI) for the program. In the Indirect Channel, the results were equally impressive, with an increase in market share for the first time in several years and a 1300 percent ROI on the IRSMX implementation specifically.

This is the second time Ingersoll Rand has appeared in the Learning! 100.

 

PUBLIC SECTOR #5

The Department of Veterans Affairs Aquisition Academy Changes Culture

Area of Excellence: Culture

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VA101 Training Team Leaders (left to right) Debra Karambellas and Edwin Callahan with VA Acquisition Academy Chancellor Ruby B. Harvey and Deputy Chancellor and VA101 Training Program Manager Paul Gregory.

The Department of Veterans Affairs (V.A.) is responsible for providing federal benefits to more than 22 million military veterans and their families. Its V.A. Acquisition Academy (VAAA) is one of the keys.

“The VAAA fosters a training system that makes an immediate and meaningful difference by improving work performance, says Laura Edwards. “Our fundamental learning strategy reflects a commitment to stakeholder engagement and value measurement methodologies to ensure business results that support V.A.’s major initiatives. The VAAA emphasizes educating learners in real-world workplace scenarios in order to integrate personal and leadership skills. VAAA continues to mature its strategic performance measurement to help realize the impact of VAAA’s training offerings on business results within V.A. and the federal government.”

This historic undertaking was accomplished through a concentrated program: VA 101, a four‐hour, instructor‐led, classroom‐based, enterprise‐wide training that the MyVA Performance Improvement Team developed as a direct result of feedback from across the country. VA 101 helps employees understand and appreciate the diverse workforce and organizational structure, the services and benefits V.A. delivers, its customers, and how the services are delivered.

The goal of this training course was/ is to raise the common level of V.A. and veteran‐specific knowledge on critical topics. Upon completion of the course, learners are able to:

>> Explain how V.A. employees are part of a larger team that is guided by a clear purpose and common values;

>> Describe how V.A. is organized and who its customers are;

>> Explain the services and benefits V.A. delivers;

>> Discuss the various needs of V.A.’s customers and utilize supporting resources to meet these needs; and

>> Demonstrate the application of “I Care” values.

It goes without saying that training nearly 178,000 people in 12 months represented an enormous challenge. Those individuals were and are spread across three administrations, more than 2,600 duty stations, and numerous staff offices throughout the nation—all with separate lines of authority, systems access and communication channels.

The main challenge for the large, complex program arose from a lack of planning and communication to establish robust processes and clear procedures. What proved effective, however, was a “Center of Gravity” (train the trainer) approach that depended on collaboration. The VA 101 team trained and certified 1,462 “ambassadors” and provided the tools to deliver the training. Ambassadors then conducted local training events for employees. The team developed a national rollout strategy; developed comprehensive role-based implementation plan; conducted monthly training calls; and implemented a robust communication plan. 

According to surveys of employees before and after attendance at VA 101, the outcomes realized by staff members were: 

>> 12% increase in understanding how VA’s transformation relates to them;

>> 4% increase in feeling valued for their work; and

>> 8% increase in witnessing positive culture change in the V.A.

By January, 204,903 V.A. employees had been trained, fully 58 percent of the entire V.A. workforce. Total investment was $1.5 million.

The U.S. Department of Veterans Affairs is a six-time Learning! 100 winner.

 

 

View of the full list of 2017 Learning! 100 award winners below:

 

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Wednesday, 18 October 2017 10:54

2017 Learning! Champion Awards

Written by

Learning isn’t a sprint, it’s a marathon. It takes hard work, dedication and creative thinking. BY JERRY ROCHE

The 2017 Learning! Champion Award honors  individuals  for  exceptional  contributions  to  the  learning  industry.  Elearning! magazine  names  28  professionals  across six categories for 2017.

“Lifetime  Achievement”  winners  have dedicated  their  entire  lives  to  learning and  have  helped  thousands  of  others  do the  same.  “Thought  Leaders”  are  industry  experts  always  willing  to  share  their expertise  and  are  dedicated  to  bettering their  communities  and  industries.  “High Performers” have gone above and beyond, usually  in  a  relatively  short  time  frame, to  implement  new  learning  techniques  in their organizations. “Mentors” take a special interest in others to help them achieve their  potential.  “Trail  Blazers”  forge  new processes  and  procedures  in  uncharted areas  to  elevate  learning  and  technology successes.  “Innovators”  are  technologists and problem solvers who often bring these solutions to market for others to share.

The 2017 Learning! Champions are...

LIFETIME ACHIEVEMENT

Joe-DiDonato

Joe DiDonato, Editor-at-Large, Elearning! magazine

Joe DiDonato has proven to be a supremely knowledgeable, well-spoken representative of the learning industry through a long and distinguished career. He’s a customer-obsessed and a “roll-up-the-sleeves” kind of senior executive with background spanning both the for-profit and non-profit worlds. His experience ranges from individual, staff and management functions to CEO and board positions. Roles include senior learning officer responsibilities and marketing at major corporations. He is currently the editor-at-large for this magazine, providing content, expertise and analysis on trends impacting the world of corporate education.

At the same time, DiDonato is co-founder and presdient of The Orphan Foundation, a non-profit that helps find homes for orphans around the world by removing barriers to adoption. Its goal this year is to raise $1 million toward its mission.

Over the course of his career, DiDonato has had executive roles with The Wellness Community, Interwise (now AT&T Connect), Knowledge Planet, Productivity Point International, PeopleSoft (now Oracle). He earned the designation “Mr. Education” at Oracle when launching Oracle’s first certification and education program for the extended enterprise.

DiDonato’s self-professed specialties are business development, marketing, start-ups, professional services, corporate education, e-learning, customer obsession and conference development.  linkedin.com/in/editoratlarge1/

Elliot-Masie

Elliot Masie, Futurist, Founder, The Masie Center

Elliot Masie is acknowledged as the first analyst to use the term “e-learning.”  Masie founded The Masie Center, a Saratoga Springs, N.Y., think tank focused on how organizations can support learning and knowledge within the workforce. He leads the Learning Consortium, a coalition of 200 global organizations cooperating on the evolution of learning strategies, including CNN, Walmart, American Express, Emirates Airline, Starbucks, General Electric and Fidelity Investments.

Masie’s professional focus has been in the fields of corporate learning, organizational performance and emerging technology. He has developed models for accelerating the spread of knowledge, learning and collaboration throughout organizations and, advocated for a sane deployment of learning and collaboration technology as a means of supporting the effectiveness and profitability of enterprises.

Masie serves as an adviser to a wide range of government, education and non-profit groups. His service has included Skidmore College Board of Trustees and as a Board member of First Robotics, CosmoSid and the CIA University Board of Visitors. He has served as a pro-bono advisor to the Department of Defense and on the White House Advisory Council on Expanding Learning Opportunities.

Masie is known as a highly approachable speaker and trainer, blending humor, applicable stories of best practice and high levels of audience involvement. Over the past 30 years, he has presented programs, courses and speeches to more than 2.2 million professionals around the world.  linkedin.com/in/elliottmasie/

Kevin-Oakes

Kevin Oakes, CEO, Founder, Institute for Corporate Productivity (i4cp)

Kevin Oakes is the CEO and founder of the Institute for Corporate Productivity (i4cp), a human capital research firm that discovers the people practices that drive high performance.

Ranked among the fastest-growing companies on the Inc. 500|5000 list, i4cp provides its extensive member network of leading global employers and government institutions with the research, peer collaboration, tools, and data essential to developing and executing workforce strategies and practices that deliver higher market performance.

A frequent author and international keynote speaker on talent management and using human capital strategically in organizations, Oakes co-authored “The Executive Guide to Integrated Talent Management.” He also serves on the board of directors for privately held Workforce Insight, the world’s leading provider of workforce management and analytics consulting services.

He has been a leader in the human capital field for the last two decades including: founder and the president of SumTotal Systems, the largest provider of talent and learning solutions in the world; chairman & CEO of Click2learn, which was founded in 1985 by Paul Allen, co-founder of Microsoft; and president and founder of Oakes Interactive, an award-winning technology-based training company in Needham, Mass.  linkedin.com/in/kevinoakes/

TRAIL BLAZER

Yvonne-Andres

Dr. Yvonne Marie Andrés, Founder, Executive Director, Global SchoolNet

Dr. Yvonne Marie Andrés has been a trail-blazer and non-stop thought leader dedicated to advancing online education and global collaborative learning since 1981. She has been an inspiration to thousands and thousands of educators worldwide, believing that in a connected world students need a global perspective. Her work has brought together youth online from 194 countries to explore community, cultural and scientific issues that prepare them for the workforce and help them to become responsible and literate global citizens.

Andrés is the co-founder of the non-profit Global SchoolNet and the founder of the Global Schoolhouse. She was named one of the 25 most influential people worldwide in education technology and was invited in 2000 to meet with President Bush to launch the Friendship Through Education initiative.

She also is the creator and producer of International CyberFair and the U.S. State Department’s “Doors to Diplomacy” program.

Andrés produces numerous videos and frequently writes about highly effective education programs from around the globe that blend online and offline learning, while incorporating the latest neuroplasticity findings and constructivist learning methodology. Her works have touched people in the U.S., Canada, Asia, Europe, Australia, South America and Africa.In short, she has offered the learning industry some amazing and tireless contributions. linkedin.com/in/yvonneandres/

Chris-Bartlett

Chris Bartlett, Director of Learning Resources, FMC Technologies

Chris Bartlett has made significant changes that enable FMC Technologies’ employees to learn and do more with less, organizing more than 150 employees from 30 countries into a central cost structure, bringing all global learning resources together into a centralized learning resources organization to greatly reduce spending on learning-related activities in just one year without affecting quality.

Here are just a few of the achievements of FMC’s Learning Resources Group, under Bartlett’s direction:

>>   Led the way as the first truly global “shared services” organization with a presence in all business units and regions of FMC.

>>   Connected people globally (75 percent of employees participating in 90 networks via the corporate knowledge sharing platform, The Edge).

>>   Connected people to subject-matter-expert verified information (The Well, FMC Technologies’ wiki, has grown 98 percent since 2012)

>>   Reduction in duplication of course development leading to standardization of courses.

>>   The near-elimination of the use of non-FMC Technologies facilities for training.

>>   Leveraging internal resources and eliminating external expense.

>>   Eliminated millions of dollars in travel costs annually through the increased availability and competency in hosting virtual events and training.

>>   Through in-house video services, reduced the time and cost of creating training materials while increasing the materials’ usefulness, reach and reuse.

>>   Implemented and integrated software to deliver meaningful data to those that need it through cleaning up a SharePoint environment.

linkedin.com/in/chris-bartlett-058636a/

Ruth-Ann-Clurman

Ruth-Ann Clurman, Senior Director of Learning  and Organization Development, Ascension Health

During Ruth-Ann Clurman’s tenure, Ascension’s Learning and Organization Development team has led innovation and accessibility through both social and mobile learning tools. The organization has been selected for the Learning! 100 list for the past five consecutive years. Its workforce supports customers both remotely and virtually and needs 24/7 access to learning solutions. The team also needs a way to connect with each other for peer mentoring and solution support.

Ten years ago, Ascension Information Services began with 675 associates from healthcare facilities across the United States. Today, it has more than 3,000 associates and is recognized as one of the best health-care information technology services organizations in the nation.

Co-workers say Clurman is encouraging and insightful, always striving for improvement in collaboration and effectiveness. That she possesses the vision to identify areas of opportunity and determine development plans that improve and engage associates. That she orchestrates changes with persistence and wisdom to allow for growth. That she continues to work ahead of the curve to clear the path in the constantly changing specialties of health care and information technology so that others may follow. Clurman possesses a master’s degree from Missouri State University. linkedin.com/in/ruth-ann-clurman-1a57883/

Ramon-Garcia

Ramón García Espeleta, Manager, Gerente Virtaula CaixaBank

Ramón García Espeleta guides Virtaula CaixaBank’s online learning effort throughout Spain. During the six years that had has been responsible for the bank’s learning platform, electronic learning has become of utmost importance. It has multiplied by 10 the capacity of concurrency, has changed the design four times, and has generated more than 15 million hours of learning, including more than 2 million in 2016. Informal training has been enhanced, and knowledge between all the people in the organization has increased. Internal trainers have become facilitators and entertainers through virtual online classroom training. The platform itself has been recognized with several awards.

During Espeleta’s watch, the main challenge of the project is for its employees to evolve together and to maintain the spirit of training and development service.

The bank’s online learning platform was born in 1999. In 2006, Web 2.0 tools, blogs, wikis and forums were introduced; in 2010, the collaborative and semantic Web were introduced; and in 2014, Virtaula emotions were introduced. The bank is now seeking the educational application of augmented and virtual reality within its content.

In the last year, a smart recommendations engine has been included in the online learning effort. This tool allows automatic content personalization and segmentation depending on the actions that the users themselves or other employees related to them have made. The bank is currently working on advanced models of artificial intelligence with analytics that inform managers about what employees need and want, as well as applications of virtual and augmented reality.  linkedin.com/in/ramongarciaespe/

Johnathan-Fear

Jonathan Fear, Senior Director of Coupa University, Coupa, Inc.

Jonathan Fear is known as a brilliant leader in the corporate education industry. He has taken all areas of education into consideration at Coupa Inc., an enterprise software company. That includes internal training, customer training, and partner certification, which have all been integrated into their existing platforms (like Salesforce CRM).

Coupa’s corporate education program is called Coupa University, of which Fear is vice president, a position from which he has been able to drive training across many different functions within the company.

Fear is detail oriented, customer focused, and a joy to work with according to staffers. He has proven able to manage the expectations and priorities of requests from top customers effectively. He works well under pressure and is always looking out for his client’s best interests. Additionally, he has always had an excellent grasp of the technology and manages resources wisely.

Fear has been with Coupa for the past six years, but has more than 20 years of experience in the training and education space with companies like SumTotal and Executrain. He holds a bachelor’s degree in Quantitative Economics and Decision Sciences from the University of California, San Diego.

Coupa has been named to Inc. magazine’s list of the 5,000 fastest-growing companies. Its primary mission is to deliver a spend-management platform that unifies business processes across all the ways employees spend money. Its consumerized financial applications digitize spending across travel and expense management, procurement and invoicing. The organization was honored with the 2016 Learning! 100 Award.  linkedin.com/in/jonathan-fear-901a11/

Mohammed-Amir-Habib

Mohammed Amir Habib, Consultant, Sidra Medical and Research Center

Mohammed Amir Habib created the first scenario-based e-learning course at Sidra (and possibly Qatar) as part of a core values awareness drive. All the other 110 or so sessions (clinical and corporate) used tell-and-test approaches with an occasional one-page contextualized question.

Because the learning industry in Qatar is still maturing, it generally purchases materials from companies in Dubai. But Habib became one of the first — if not the first — e-learning professional Because the learning industry in Qatar is still maturing, it generally purchases materials from companies in Dubai. But Habib became one of the first — if not the first — e-learning professional working in the Persian Gulf to bring cutting-edge instructional design coupled with superb development and graphics skills, to create a world-class module. The session he created — Sidra Core Values Awareness — takes the learner through a typical day in the life of a Sidra employee. The learner makes decisions with appropriate support in the form of a values champion to give guidance on behavior in line with Sidra’s values.

Habib helped everyone across the organization to not just learn about the values but actually see the values in action in their everyday decisions. The aim wasn’t just to teach the values but how they need to be lived by allowing learners to experience real, authentic experiences that occur everyday.

Habib has a background in I.T. and has been developing since the age of 10. The key to his success is his understanding of instructional design, human learning psychology coupled with his expert level technical skills.

David-Hembroff

David Hembroff, Head of Training and Development, USIC

David Hembroff has proven to be quite a visionary in the learning industry from his position with USIC, an industry leader for underground infrastructure protection with more than 7,500 employees nationwide. He has helped to chart the course of current and future training and development at USIC and is always looking at ways to improve the company’s overall education process. He’s also taken a fundamental role in USIC’s transition into a digital learning organization, helping to drive internal productivity rates up by more than 100 percent.

Hembroff’s passions are adult education, development and training, and writing. He has built great soft skills as a leader, and has honed his marketing and customer skills with some of the best in the business.

Under Hembroff’s watchful eye, USIC’s employee training has become a well-balanced blend of e-learning served through its proprietary LMS — USIC Institute — and instructor-led and on-the-job training led by its team of training leaders and coaches.

His Training and Development division has been responsible for: curriculum development, instructional design, tiered skill training courses, multimedia and interactive training presentations, micro-learning, continuous engagement and the aforementioned USIC Institute, which offers more than 100 training courses.

Moreover, USIC is a high-growth company, making learning and training crucial. Its 8,200 field technicians undergo more than 500,000 training hours per year.  linkedin.com/in/dave-hembroff-37377a3a/

Brooks-Williams

Brooks Williams, Director of Organizational Development, MidSouth Bank

As an extraordinary leader, Brooks Williams is acutely aware of the impact he has and is dedicated to helping people become their very best. He recognizes leadership as a responsibility, not just a job.

Williams is a learning executive who champions meaningful and impactful workplace learning. By being able to understand both the needs of the bank’s business at a high level and the value of employee development, he gains buy-in from across the organization that learning and development is a key to achieving real and sustainable results.

What makes Williams an extraordinary leader? He is future-directed, with a confidence and optimism about future successes that are contagious. He puts in the work: curriculum development, class (instructor-led/virtual/hands-on) presentations, site visits. Even the little things, like a phone call to an employee who made a big contribution or a handwritten note to welcome a new employee.

Success is key. He works with employees to eliminate barriers that might inhibit success, and he creates opportunities for employees to contribute more to the business and thus feel more empowered. He is invested in his people: a catalyst for their continued learning and development. One of his favorite sayings is, “When you are finished growing, you are finished.”

Williams is a senior leader with a notable career in financial services. His selfless approach to leadership has earned him an incredibly loyal following and is the primary reason his people stay with the organization for much longer than some of them had ever planned. People want to work for him. linkedin.com/in/brooks-m-williams-mbb-cmf-239200128/

Jeanne-Beliveau-Dunn

Jeanne Beliveau-Dunn, Vice President, General Manager, Cisco Services

In just the past year, Jeanne Beliveau-Dunn and her team’s many accomplishments include the launch of a $10 million global cybersecurity scholarship program aimed at helping address the cybersecurity skills gap; revamped and revised the certification program to address new and emerging technologies; and continued to bolster efforts to provide best-in-class I.T. training and certification.

In November 2015, her team launched a revised curriculum and framework for its expert-level certification program, the Cisco Certified Internetwork Expert (CCIE), to meet the changing demands of the digital economy and ensure that I.T. professionals are imbued with the skills they need to participate in meaningful business discussions about the new technical areas that are shaping business strategy and operations. This includes revising the curriculum to incorporate a new assessment approach focused on ensuring that candidates demonstrate knowledge and skills with evolving technologies such as network programmability, Cloud, security and IoT.

This next generation of I.T. certification and training represents a continuation of Jeanne’s long-time work to address talent agility and reskilling. Helping organizations address the existing skills gap and empowering professionals in their own career development is a driving passion for Beliveau-Dunn, and have been the guiding forces of much of her work at Cisco.

In the past year, her book “I’m the Boss of Me: A Guide to Owning Your Career” was published. It provides an easy-to-follow guide on developing a self-empowered approach to work, career and life, interspersing personal stories and anecdotes with lessons learned from her more than two decades of experience in the technology industry.  linkedin.com/in/jeannedunn/

THOUGHT LEADER

Matt-Kurtin

Matt Kurtin, Lead Programmer and Learning Technology Consultant, Innovative Learning Group

Matt Kurtin has been a passionate, knowledgeable, and active thought leader in the learning and development space for the past 20 years. This fact is made abundantly clear by his prominent role at Innovative Learning Group (one of Inc. magazine’s 5,000 fastest- growing small businesses) and the fact that he is in constant demand to share his knowledge with those in the industry.

Kurtin has spoken at more than 15 conferences and conventions, including many of the industry’s most prominent gatherings. He has authored more than 500 e-learning courses and is proficient in Captivate, Articulate Studio, Articulate Storyline, Lectora, Flash, ASP.NET, JavaScript, and XML.

He is a true rarity: someone with immense technical skills, emotional intelligence, and a consultative ability to identify the true need of the client. All of these traits are held together with a visionary passion for learning as a whole. His infectious zeal for learning and development has had a significant impact on the industry. He has acted as both an active developmental presence and an engaging ambassador.

Kurtin leads the mobile learning strategy at Innovative Learning Group, where he has personally developed many mobile applications and courses. Additionally, he has extensive experience supporting translation of custom e-learning courses and has worked on courses delivered in more than 20 languages.

And he has not rested on this pioneering approach to mobile learning; he is actively involved in the discovery of possible applications for virtual reality and augmented reality within the learning and development market.

Jean-Meister

Jeanne C. Meister, Founder, Partner, Future Workplace

Jeanne C. Meister founded Future Workplace to work with forward-looking companies to think differently about the future of work and the changing composition of the workforce. It is now a human resources advisory and research firm dedicated to discussing, debating and sharing the “next practices” on navigating the future workplace and workforce. A consortium of nearly 50 organizations come together both virtually and in person to discuss debate and share “next” practices on preparing for the future of work.

Meister considers herself a workplace visionary and activist who drives her clients to think differently. She has a deep background and experience in corporate learning, and has been awarded a Distinguished Contribution in Workplace Learning Award by a leading organization in the learning industry. Her specialties are employee experience, corporate university design, talent management, leadership development and executive education.

She is also the author of four business books — the first two of which were written on the topic of corporate universities. Today, Meister is very obviously passionate about helping organizations re-think how to attract, develop and inspire employees in a workplace that is rapidly changing. Her latest book is “The Future Workplace Experience: 10 Rules for Mastering Disruption in Recruiting and Engaging Employees.”

Meister has also published articles in popular magazines like Financial Times; Fast Company; Forbes; Harvard Business Review; Harvard Management Update; Journal of Business Strategy; Outlook, a Publication of Accenture; People & Strategy Journal; and Elearning! magazine. linkedin.com/in/jeannemeister/

Mike-Connor

Mike Conner, Chief Evangelist, BlueBottleBiz 

Mike Conner believes in revolutionizing the future of corporate learning. His vision is to support informal learning by giving it some structure, yet providing professionals with more freedom to learn than traditional learning systems provide. He sees the value in an all-encompassing learning solution that supports collaborative learning by combining expert (vetted) content, professional network and unique collaborative tools that allow colleagues and experts to work together.

Conner spent 2016 introducing collaborative learning to Fortune 500 and enterprise companies. He has contributed articles to top publications, and weighs in on topics that cover the future of learning, how learning technology is evolving, and ways to retain talent by building solid learning programs. His articles and quotes have been shared widely among the business community in both the U.S. and the U.K. He meets with the analyst community to discuss collaborative learning and the impacts it will have on organizations.

Conner truly believes that learning provides the foundation to success for professionals and for their organizations. For him, sharing the benefits and innovations of collaborative learning isn’t just a “job,” it’s a passion.

Previously, Conner was the Vice President of Global Sales for Safari (previously Safari Books Online). As a member of Safari’s executive team, most of his time was devoted to developing a second-generation platform and preparing his sales organization and enterprise customer base for enhancements to drive customized learning with curated content. linkedin.com/in/michaelconnercatalystsale/

INNOVATOR

Sue-Brett

Sue Brett, C.E.O., Learningonline.xyz

Sue Brett has proven to be an inspiring force who has shaped a young team of e-learning professionals and developers into achieving results that transform people’s lives and add value at every level of interaction with the company’s user base. She has spent over a decade, challenging and inspiring individuals to do more, be more.

She has been instrumental in the success and launch of e-learning portals such as Cudoo.com and apps such as Langu. ag, which offer more than 160 languages to users to learn and enhance their communication skills. She has worked hard to map the language courses to internationally recognized CEFR levels so that users can easily chart their progress from one level to another, as they progress in their language learning journey. Language lovers can now confidently learn any language and get certified based on their level.

Her company, from its absolutely unique video-based language nanolearning to peer exchange and live online learning, a combination of mLMS, apps and online-based products that connect learners, peers and instructors to a world of cultures.

Brett’s company was shortlisted for the Global Educational Supplies and Solutions (GESS) Education Awards 2017. GESS is a world-class education exhibition and conferences provider and with GESS Education Awards, it aims to acknowledge and reward the brightest contributors to the educational industry.  linkedin.com/in/sue-brett-27911034/

Rory-Cameron

Rory Cameron, Executive Vice President, Corporate Development,  Learning and Marketing Platforms, Litmos, by CallidusCloud

Rory Cameron has led all areas of Litmos at CallidusCloud since its acquisition in 2011. Much of Litmos’ ongoing success and innovative product and marketing direction is driven by his substantial knowledge and thought leadership in the learning industry.

Cameron operates a high-energy and customer-centric organization. He was responsible for multiple acquisitions in 2016, including the key addition of ViewCentral, which has been re-branded as Litmos Training Ops.

He has been recognized with many different honors and awards, including the Irish Global Technology 50 by the Irish Technology Leadership Group and the Irish “40 under 40.” He continues to rapidly grow the Litmos learning business within CallidusCloud and has reinvigorated innovation into the learning industry.

Cameron has more than 15 years of experience in business development, sales, and sales operations across a range of technology sectors. At CallidusCloud, he runs the platforms group which consists of Litmos, Clicktools, Badgeville, and Datahug, highly disruptive platforms in their respective markets. He also led the effort to broaden CallidusCloud’s solutions suite including a volume SaaS operation and the development of the company’s renowned sales academy.

Bottom line: Cameron drives all areas of Litmos and heavily impacts the ongoing success and innovative product and marketing direction within the business. linkedin.com/in/rory-cameron-8947403/

Nicole-Thomspon

Nicole Thompson, Human Resources Director, Fairfax Media

Nicole Thompson has been a driving force in creating one of the first new multi-disciplinary, contemporary learning teams within an innovative digital learning platform that enables collaboration and capability building. 

Through Thompson’s efforts, Fairfax is now speaking to companies globally about its innovations, in order to help them drive transformation in their companies through their new learning teams. Fairfax also presents at conferences to educate the broader market on what it has done to assist them transform learning.

Thompson joined Fairfax as the Human Resources Director for Technology during a career that spans 20 years. Since joining Fairfax, she has obtained an invaluable insight into digital disruption and how technology can be used to build capability. Her current role focuses on enabling business transformation and spans building capability, digital learning, talent management, diversity, alignment and engagement, leadership development and performance management.

While most organizations recognize the need to transform learning, many haven’t yet taken the big step and acted. Fairfax — with Thompson in the forefront — is one of the brave few that have taken the first steps toward L&D transformation. Thompson and her team have created what they believe to be a first within big corporate Australia: a new, multi-disciplinary team with contemporary skills and an interactive digital learning hub that requires stakeholders to collaborate on content production. linkedin.com/in/nicole-thompson-70865712/

Ibrahim-Jabary

Ibrahim Jabary, CEO, Gamelearn

Ibrahim Jabary has turned technology and video games into the best allies of learning. In the process, he has not only revolutionized e-learning, but is also proving that video games are becoming the most powerful tool within corporate training.

It all is the result of betting on the field of learning, of innovation and the transformation of traditional training methods. Thanks to his serious games, Jabary has managed to solve the big problem of e-learning. That is, 70 percent of the people who start an online course never complete it. However, with Gamelearn and his online courses in video game format, Jabary has achieved a dropout ratio of only 7 out of every 100 students.

This is done thanks to a completely revolutionary methodology that combines quality content with a practical approach, simulators to practice with “real” situations, and gamification techniques in a single format: a video game. It’s a unique recipe that has allowed for the training of more than 200,000 professionals from more than 50 countries.

In addition, Jabary has managed to meet his other great challenge: to transform online training with video games into a simple, useful and accessible tool for any company in the world, thanks to the development and launch of the first game-based learning platform in the market.This Gamelearn CEO and founder has spearheaded innovation in the field of corporate training. He was a pioneer in game-based learning platforms in the market, along with developing the first simulator for the development of customer service skills. linkedin.com/in/ibrahim-jabary-2457661/

Sarika-Khanna

Sarika Khanna, Sr. Vice President of Product and Services, Litmos, by CallidusCloud

Sarika Khanna and her team supervise all product development and innovation at Litmos, by CallidusCloud, which prides itself on being at the leading edge of innovation in the learning industry. Khanna and her team have been responsible for pushing the limits of innovation forward in the learning industry. Khanna is passionate about building products to solve business problems and is an avid learner. She has been with CallidusCloud for more than six years and was instrumental in taking the core product offering — Commissions — to SaaS business. In addition to Litmos, she has led the products for the Selling Cloud, Hiring Cloud and Marketing Cloud.

She has proven to be a strategic problem solver with ability to quickly evaluate business issues and work across cross-functional teams to develop innovative strategic and tactical solutions. Her other strengths include:

>>   Strong domain expertise in audience and segmentation, reporting and enterprise analytics, lead management, campaign management, vendor management, email and Web marketing and search marketing.

>>   Strong interpersonal, persuasion and facilitation skills with people of different levels, backgrounds, and personality styles.

>>   Excellent technical, analytical, and problem-solving capabilities.Prior to joining Litmos, Khanna worked at leading software companies including Oracle.

She held variety of positions ranging from engineering to product marketing and product management. She holds a master’s degree with distinction in Information Systems from George Mason University and a master’s in Industrial and Mechanical Engineering. linkedin.com/in/sarikakhanna/

Jack-Makhlouf

Jack Makhlouf, Chief Learning Officer, eLearning Mind

The founder eLearning Mind (ELM), Jack Makhlouf was born to tackle corporate America’s stale and ineffective internal and external- facing training. When you meet him, you instantly know that he’s an extrovert with an undying passion to make learning fun, engaging and impactful — as it’s meant to be. He is a true believer in the idea that education is the key to lasting change and true success.

Makhlouf was previously a founding member of the industry-recognized AT&T Learning Services team. He has been pioneering the e-learning industry for more than 20 years, working with Fortune 500 clients, designing, developing, and implementing innovative learning solutions and enterprise system technologies. Makhlouf brought two widely known learning components together to create a revolutionary learning methodology backed by modern brain science. This was coined as “neurolearning.” This methodology leads the way eLearning Mind thinks and implements learning solutions to foster deeper and more impactful learning experiences.

He applies neurolearning principles to the e-learning industry through instructional design, and has proved neurolearning’s effectiveness over and over by helping more than 100 Fortune 500 clients implement innovative learning solutions and maximize performance through by applying neurolearning to e-learning solutions. 

Makhlouf has a master’s degree in Instructional Technology from the University of South Florida. linkedin.com/in/jackmakhlouf/

Brent-Pearson

Brent Pearson, Founder, Enboarder

Brent Pearson has developed a new mobile learning platform called Enboarder that is streamlining onboarding challenges for busy managers in an intuitive way that adds value for new hires, busy managers and organizations.

Enboarder has been developed by Pearson in response to research that indicated one of the biggest gaps in onboarding new employees takes place between the time the employee is made an offer, and begins his or her first day. This e-learning tool uses mobile delivery methods to serve up a scripted set of interactions that fill that gap. In the first year of implementation, he’s already won pilot projects with such notable brands as Coca-Cola and Turner Broadcasting.

Pearson is a serial entrepreneur with passions in research & development, recruitment strategy and recruitment technology. He has previous tenures with Booz.Allen Hamilton as Director of Knowledge Management, as well as many startups. linkedin.com/in/bpearson/

Alexander-Salas

Alexander Salas, Supervisor, Learning Management Systems, Centene Corp.

According to co-workers, selecting just one category in which to honor Alexander Salas “is impossible.” Since joining Centene Corp., he has been a catalyst for progress — a figurative wrecking ball destroying bad habits and silos in the organization when it comes to the LMS. He has developed an entire online community to support learning and the LMS, streamlined administrative processes, and enhanced the abilities of corporate customers.

Not only is Salas an e-learning multimedia developer, he’s also a U.S. Navy veteran and a lifelong learner in learning and development (L&D).

After serving alongside U.S. Marines as a Navy Hospital corpsman, Salas has promoted and spearheaded the adoption of e-learning solutions for every employer he has worked for in the last 12 years. He’s the organizer of the Orlando Articulate Users Group, which promotes learning of Articulate authoring tools; he shares many of his custom templates at Articulate’s E-learning Heroes Community.

A former Web technology board member at ATD’s Central Florida Chapter, he is an active speaker on topics such as augmented reality, e-learning authoring and multimedia design.  Aside from all this, Salas has a master’s degree in Training and Development and Leadership and is a Certified Professional in Learning and Performance (CPLP) and CompTIA Certified Technical Trainer.  linkedin.com/in/stylelearn/

Mike-Alcock

Mike Alcock, Managing Director, gomo learning Ltd.

Mike Alcock has now created two award-winning, game-changing e-learning authoring tools: Atlantic Link in 2003 and gomo learning in 2013. He’s won more than 30 awards on the back of these, including “Best of Elearning!” (four times), Brandon Hall Gold (three times) and many more. In each case, he’s been personally responsible for sales and marketing as well as product development, leading both companies to global recognition.

With gomo learning in 2013, Alcock took an existing HTML5-based framework and commercialized it to create the next generation of Cloud-based authoring tools. Gomo was one of the world’s first responsive HTML5 authoring tools and still maintains product and innovation leadership in the authoring tools space.

Alcock and his team continue to lead the way with collaborative, Cloud-based solutions. Gomo now offers integrated hosting, xAPI analytics and a native app capability, taking it from a pure authoring tool to a complete learning suite. The new product’s sales is now growing by more than 60 percent in the last 12 months. Gomo is now a key part of Learning Technologies Group (LTG) alongside LEO, Eukleia, Preloaded and Rustici.

Alcock’s success in inventing new and innovative software solutions, as well as building and running two global authoring tool companies and changing the landscape of the industry, earned him this 2017 Learning! Champion Award. linkedin.com/in/mikealcock/

MENTORING

Che-Prince

Che Prince, Owner, Founder, Che Prince Learning Solutions

As a recent graduate from the Instructing Adults Certificate Program at George Brown, Che Prince was instrumental to the success of his students as a direct result of his excellent mentoring capabilities. He provides additional technical support and guidance in order to achieve excellent grades that will help students successfully launch new careers as training developers. In addition to his daily activities as a training developer and C.E.O. of his own learning solutions company, Prince also finds time in his busy schedule to provide the coaching and mentoring.

Prince is a subject-matter expert in learning consulting and needs analysis. He has demonstrated knowledge and experience within L&D and learning technologies, a comprehensive knowledge of practice of project management, and an understanding of adult learning. Other strengths are global and organizational awareness, change management leadership, excellent communication skills, highlighted by initiative, creativity and vision.

Bottom line: Prince is an excellent coach and mentor who rigorously applies the principles of adult learning not only to his own instructional design, but to his trainees as well. He is able to break down requirements into individual simple step-by-step tasks in order to easily obtain successful learning objectives.

Previously, Prince spent nine years as a troop commander and training officer in the Canadian Armed Forces; 16 years as an aerospace engineer at Pratt and Whitney Canada. He has a bachelor’s degree in aerospace engineering from Ryerson Polytechnic University and a Six Sigma Green Belt.  linkedin.com/in/cheprince1/

HIGHPERFORMER

DanHalverstadt

Dan Halverstadt, Vice President of Quality and Training, USIC

Dan Halverstadt has been recognized as a thought leader in the learning industry and has been influential in training and quality at USIC. He currently manages a team of four direct reports for training and quality. Additionally, he’s accountable for more than 60 indirect reports. In recent months and years, he’s effectively moved all training internally, saving $1 million annually in consulting cost. He added the positions of Learning Management System Administrator and Instructional Designer, who created an online learning system under his directive, reducing training times by 66 percent.

Halverstadt developed an industry, ground-breaking and award-winning training method with 270 learning modules specific to the position, utilities, and geography of each role.  He also created a system of on-the-job training that included upgrades and changes resulting in: doubling production and employee retention; reduction in safety issues by 50 percent; quality increase of 40 percent; reduction in cost by 85 percent for new technicians; and, developed user-friendly, water-proof pocket manuals affording each employee an easy-access field guide.

He has more than 20 years of experience driving improvement, visibility, and quality in organizational initiatives for the United States Air Force and USIC. As a USIC VP, he ensures that each time an employee goes out to a call, that employee is equipped with the tools to ensure safety and quality through in-depth training initiatives, protect infrastructures, and provide damage prevention.  linkedin.com/in/danielhalverstadt/

DanielleTomlinson

Danielle Tomlinson, Vice President, Global Education, Plex Systems

Danielle Tomlinson is a long-time leader in the training and development industry, having led training and development within some of the largest and highest growth software companies. Currently, she is responsible for all education services around the world at Plex Systems, a leader in Cloud-based ERP for manufacturing.

Tomlinson has spent the majority of her 20-year career working for high-tech and high-growth software companies on the Services team, specifically the Education Services team. That’s typically the department that provides technical training to customers, partners and employees. Her responsibility has centered around making sure that people know how to use the products that are being sold. Performance is typically measured against a financial goal for the delivery of this training. During her career, Tomlinson has demonstrated an ability to grow revenue and improve margin through business development initiatives, cost management, recruiting key partners and employees, and innovative training product development.

At Plex, Tomlinson has expanded the corporate education globally to search many different markets around the world. The company currently supports more than 400 organizations and 1,300 production facilities in 20 countries around the world.

In 2012, Tomlinson was honored with a “Top 40 Under 40 Training Leadership Award” by a leading publication. This Learning! Champion Award adds to her impressive career. linkedin.com/in/danielle-tomlinson-458393/

DianaBennet

Diana Bennett, Program Manager, IBM Corporate Headquarters (CHQ), Center for Advanced Learning (CAL) Technical Leadership Exchange (TLE)

Here’s the kind of person and employee that Diana Bennett is:

“D”ynamic harbinger of learning for technology leaders;  

“I”nspirational role model;

“A”dvocate for innovation and enablement — bringing positive change to IBM;

“N”urturing manager who supports, encourages and empowers her team; and

“A”gile learning program manager who removes obstacles in order to deliver quality education.

According to her co-workers, she is the type of leader who transcends the negative and works towards the growth, improvement and overall betterment of employees. Her positive nature is infectious.

In terms of reach, Bennett’s training program has a primary target audience of IBM technical employees in leadership roles, but all of IBM’s 400,000 employees can participate. In past few years, the 25,000 to 50,000 technical participants have given the program an overall satisfaction rating of 92% positive.

Bennett leads a small but effective team of nine learning professionals who trust her to deliver their vision and increase the skills and knowledge of innovative and technical IBMers.

Obstacles arise that have the potential to derail a lesser talent, but not Bennett. She faces each challenge with an unflappable positive spirit and a capable tenacity. She inspires. Success is the only end state that she knows.

With a Bachelor of Arts in Education from Arizona State University, Bennett has an extensive background in producing engaging and exciting events in corporate education. Past work includes acting as program manager for fast-forward career development events as well as facilitation, event planning, presentations, communications and client focus. linkedin.com/in/diana-bennett-b122599/

Wednesday, 18 October 2017 10:54

99 Solutions Named Best Of Elearning! 2016

Written by

The 2016 “Best of Elearning!” awards honor best-in-class solutions across the learning and technology marketplace. Celebrating their 12th year, these honors are bestowed across 27 different categories for which Elearning! Media Group accepted nominations.

Best of Elearning! awards are the industry’s exclusive users’-choice awards. All nominations are made directly by users of solutions, and more than 4,000 nominations were received this year.

“We are honored to recognize these 99 solutions providers as Best of Elearning! 2016,” says Catherine Upton, Group Publisher, Elearning! Media Group. ‘The number of nominations and winning organizations is a testament to the innovation and engagement of the learning industry.”

The Best of Elearning! awards formalize the recommendation and purchase process for the learning community. Research indicated 85 percent of learning professionals recommended a learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service.

Since 2005, four companies have been recognized every year. They are Adobe, Cisco, Skillsoft and Articulate. This year, BizLibrary, SAP, and Articulate lead with four honors each. Additionally, Adobe won three categories and INXPO two.

Repeat winners from last year are SumTotal, DominKnow, Bizlibrary, Vubiz, Articulate, Adobe, INXPO and TransPerfect. Last year, Bizlibrary won three awards and Adobe two.

NOMINATION PROCESS

Elearning! Media Group community members, subscribers and wider learning community were invited to nominate their best-in-class solution providers via an online ballot between June and October of this year. The ballot was open-ended with only categories designations stipulated. No short list of brands were provided. At close, the ballots were reviewed and validated. Editors verified product types and categories before counting. The top vote earners in each category were identified as finalists. Those with a 10 percent lead over all other products in a category earned category winner status. The balance of finalists earn an Award of Excellence.

To learn more, visit www.2elearning.com/awards/best-of-elearning-awards.

 

 

Honoree Spotlight

 

LMS CLOUD

Winner: Litmos LMS, a Callidus Cloud Co.

PRODUCT INFORMATION

Litmos has more than 3 million users and is used by large enterprise companies, SMBs and not-for-profits. It is easy to build courses, assign them to learners, and accurately track the results. Litmos is a hosted training system, so administrators don’t need help from the I.T. department to set it up and get started. Content is added in the form of modules; custom branding is available; and users can take advantage of a training scheduler and learner training profiles to make certain users are being exposed to content that they need. Users can access the API to seamlessly share information between Litmos and other systems. Single sign-on can be enabled so that users don’t have to remember their Litmos password.

WHAT USERS SAY

>> “Simple, easy-to-use interface for both administrator and user.”

>> “Module form makes it easy to replace individual modules when we release a new or improved feature.”

>> “Best set of features for the price.”

>> “Easy, reliable and affordable.”

PHONE

(866) 812-5244

 

LMS ENTERPRISE

Winner: SumTotal Learn, a Skillsoft Co.

PRODUCT INFORMATION

Established more than 30 years ago, SumTotal’s Learn connects the dots between the skills and competencies people need to be better at their jobs — delivered in the context of what they are trying to accomplish — and prepare the organization for tomorrow, to measurably improve performance. With adaptable learning plans, a visual timeline of priorities and tasks and individualized insight into learning progress contextual actions are a click away, and people have visibility into the measurable impact of their efforts. Learning recommendations, personalized to every individual’s needs and preferences, keep people engaged in continuous learning effortlessly. Engaging and responsive mobile design and notifications make it easy for every role to engage with the learning they need on-the-go or from remote locations, whether online or offline, to ensure learning is prioritized and accessible when and how people prefer to consume it.

WHAT USERS SAY

>> “Second in usage only to email among employees.”

>> “Month over month, over half our employees come back, so they really see the value of it.”

>> “With the reporting function, we’ve been albe to say how we’ve invested in our people and how it has helped our business grow.”

EMAIL

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

LCMS

Winner: DominKnow Platform, DominKnow Learning Sys.

PRODUCT INFORMATION

The dominKnow Platform is a Web-based authoring and publishing solution that helps teams collaborate in real-time, share and re-use content, and easily engage subject-matter experts in the review process. Content is ready for delivery from virtually any location — all from a singlesource. It offers all the features needed to create engaging, media-rich learning experiences, including customizable testing, flexible interactions and animation creation, advanced variables, branching, audio/video recording, software simulations, and system and author-created templates. The platform outputs HTML5 content that is WCAG 2.0 Level AA and WAI-ARIA compliant and publishes to SCORM, AICC, xAPI (TinCan) and PENS standards. Content is ready for delivery from virtually any location — the Web, your own LMS or LRS, the desktop, mobile apps, or document formats.

WHAT USERS SAY

>> “Allows for collaborative (SAS) approach as well as an intuitive design.”

>> “The best e-content manage system enhanced using multimedia u-learning technology and complying with latest learning specifications/standards in all platform aspects.”

>> “Robust environment for content development.”

PHONE

(613) 800-8733

 

CONTENT AGGREGATION

Winner: Bizlibrary Collection

PRODUCT INFORMATION

The BizLibrary Collection contains thousands of employee training videos on key topics your employees need including business and soft skills, leadership, sales and customer service, human resources compliance, I.T., software, industryspecific content, workplace safety and more. Content formats offered meet the needs of all types of learners from short, micro-video lessons, to more in-depth video courses, interactive video programs and e-learning courses. Many of the lessons and courses include quizzes and additional support materials to extend the learning process, increasing both retention and the return on training investment. Administrators can deliver employee training videos across platforms: desktop, mobile and tablet.

WHAT USERS SAY

>> “Great library of micro-learning.”

>> “Depth and width of the collection are staggering.”

>> “Competency guides and live support help to develop curriculum paths and curate the robust content.”

EMAIL

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Award of Excellence: OpenSesame

PRODUCT INFORMATION

OpenSesame makes buying and selling e-learning courses easy. Users can preview courses, read reviews and research sellers in the marketplace. Administrators can buy courses with no subscriptions or long-term commitments and use them instantly in any learning management system. Let us do the heavy lifting, so you can focus on choosing the best courses for your employees. Buyers can personalize their interaction either through browsing the extensive listing of courses online or interacting with one of our content specialists to custom build their training catalog. Sellers can stick with the learning management system they know best and can rest easy knowing their material is protected.

WHAT USERS SAY

>> “Not just the biggest but the easiest platform I could integrate into an enterprise LMS in 15 minutes, while many content vendors struggled immensely over months to get to the same spot.”

PHONE

(503) 808-1268

 

OTHER LEARNING PLATFORMS

Winner: Bizlibrary Company College

PRODUCT INFORMATION

BizLibrary’s learning management system is conveniently organized into three tiers to allow users the option to customize their solutions based upon the needs of their respective organizations. All three tiers offer approval agents, branded website design, a personalized user experience, online and dashboard reports, self-regulation or administrative course assignments, a Cloud-hosted online learning center, certification of completion, social ratings and reviews, a course recommendation engine and email messages and reminders. The second tier of the program, Content Management, offers management of custom documents, links and videos; a quiz and survey builder; the ability to add custom courses, embed video and learning assets; and community social learning and collaborative application. Learning Management, the highest tier, offers all of the previous benefits in addition to classroom management and on-the-job external training, certification management and virtual classroom integration via WebEx or GoToMeeting.

EMAIL

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Award of Excellence: ej4 Thinkzoom

PRODUCT INFORMATION

Thinkzoom is ej4’s comprehensive video training platform. With several interactive tools and resources, Thinkzoom helps employees during and after training. Thinkzoom allows administrators the knowledge of which videos their employees are watching and how well they comprehend the material with its built-in interactive exams. Score requirements can be set and additional student materials can be provided so learners can put their knowledge to practice. Thinkzoom also has a comprehensive reporting feature that allows administrators to create custom reports based upon users, groups, courses and topics. Understanding which courses are popular and which are lacking participation can help measure training progress and communicate future training goals.

WHAT USERS SAY

>> “Easy to implement, easy to use, engaging and rewarding for our learners.”

>> “Able to train all departments (including remote employees) with relevant, and customizable content.”

>> “Easy to upload, with a lot of good native content.”

EMAIL

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Award of Excellence: Skillsoft SkillPort

PRODUCT INFORMATION

SkillPort is a modern Cloud-based content delivery platform that delivers highly targeted learning —when and where people want to learn. SkillPort technology, in conjunction with Skillsoft’s unique combination of content, service and experience builds talent and delivers powerful business outcomes. SkillPort offers a full learning experience as a standalone learning platform, or it can be easily integrated with existing business and I.T. systems. The system offers a variety of learning modalities to match individual learning styles; a rich user-experience with a beautiful, clean user interface; analytics, reporting, measurement tools; extensive search and discovery capabilities; personalized learning recommendations, featured topics and curated learning plans; social and collaborative learning to connect users across each organization; and mobile access.

WHAT USERS SAY

>> “We’re leveraging SkillPort to align content to strategic training needs.” >

> “Being able to choose new courses keeps our catalog from getting stale and allows us to meet emerging needs as they develop.”

PHONE

(866) 757-3177

 

TMS

Winner: SAP SuccessFactors TMS

PRODUCT INFORMATION

SAP SuccessFactors provides a complete, recruit-to-retire solution across all talent processes, and comprehensive content such as skills and competency libraries, job descriptions, goal catalogs, as well as legal and coaching content. In addition to content, SAP SuccessFactors talent management solutions are provided with a foundational set of capabilities, including Talent Insights, Talent Search, Basic Jam, Job Profile Builder, and SAP SuccessFactors Presentations. The solution includes modules that expressly target recruiting, onboarding, learning, performance & goals, compensation, and succession & development.

WHAT USERS SAY

>> “Ease of use.”

>> “Has made us more effective and helped us to keep our people engaged.”

>> “You’re not just getting software; you’re getting all of the experience of SAP in deploying the software in many companies and industries.”

EMAIL

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HR TECHNOLOGY

Award of Excellence: SAP HCM Cloud

PRODUCT INFORMATION

Empower, engage, and develop your talent – with human capital management (HCM) software from SAP SuccessFactors. The cloud-based human resource management solutions support the needs of multigenerational, global, and contingent workforces. Administrators have access to collaborative tools for onboarding, workforce scheduling, payroll, and more. The software allows organizations to foster a culture of continuous learning and professional development for better business results. Core human resources and payroll functions deliver flexible and efficient global human resources processes. The talent management feature helps attract, develop and retain talent to achieve business results and prepare for the future. Time and attendance management functions optimize the deployments and utilization of each employee’s working time. Human capital analytics increase the success of workforce strategies with reliable and real time, relevant insight.

WHAT CUSTOMERS SAY

>> “We will save close to $1.2 million per year.”

>> “Frees up our people to do what they do best.”

>> “Allows accessability from all our facilities around the world.”

PHONE

(800) 872-1727

 

I.T. TRAINING

Award of Excellence: Skillsoft I.T. Skills Library

PRODUCT INFORMATION

Skillsoft provides a wide array of integrated learning types to continuously develop and maintain IT skills — including short expert-led videos, video-based e-learning courses, live web-based instructor-led training, free live mentoring services, certification test preparation, and access to tens of thousands of full text online books. It offers support for more than 100 professional IT certification exams from leading software, hardware, networking, web service companies and professional organizations. Leading experts and mentors provide an affordable fast track to IT certification and offer test preparation designed to improve pass rates.

WHAT USERS SAY

>> “Combines courseware, Books 24x7, videos and live learning to provide a well-rounded array of modalities to impart I.T. information.”

PHONE

(866) 757-3177

 

Winner: ej4 Software Skills Training

PRODUCT INFORMATION

Ej4’s “plug and play” content fits any organization, providing information that is always ready to use. Short formats and on-demand availability facilitate training, making it available to everyone, anytime, anywhere.

WHAT USERS SAY

>> “Video format allows you to see the applications being used in ways that learners can relate to.”

>> “Easy to use; excellent information; adaptable; current.”

EMAIL

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SOFT SKILLS

Winner: Bizlibrary Business Skills

PRODUCT INFORMATION

BizLibrary’s Business Skills Training program include videos and coursework on topics ranging from planning strategic relationships and managing body language. Other series contain several parts, for example, Measuring Employee Engagement discusses what passes for employee engagement at many organizations, how to measure employee engagement, and how you can improve employee engagement. Other lessons include successful time management and mastering social media.

WHAT USERS SAY

>> “Able to customize a professional skills program as well as compliance courses and even office ergonomics.”

>> “Soft skills trainings are helpful, not just in the workplace, but in every facet of life.”

EMAIL

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Award of Excellence: BCI Win-Win Negotiations

PRODUCT INFORMATION

BCI’s Win-Win Negotiations training helps individuals tap into their own strengths and experiences, hone their skills, and align around a proven framework — so they approach every negotiation with a plan, and with the confidence to achieve their goals. Lessons help users increase profits through well-planned collaboration and concession strategies, shift from using tactics to planning, while reinforcing key corporate values, focus upon interests and issues and avoid dangerous positions, enhance communications by developing a common negotiation language and build strong relationships with customers, partners and colleagues.

WHAT USERS SAY

>> “Absolutely vital training delivered in a systematic way.”

>> “We realized it’s not always about one person winning; it’s best when everyone can walk away feeling like a winner.”

EMAIL

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Award of Excellence: ej4 Business Skills Library

PRODUCT INFORMATION

Ej4’s Business Skills library contains the courses needed to effectively run any business. The Business Skills library contains courses covering professional productivity, communication skills, sales, project management, leadership, supervision, safety, presentations skills among others. The library is made for employees with varying levels of experience ranging from from recent hires to experienced managers.

WHAT USERS SAY

>> “Quality micro-learning that easily understandable and digestible in a video format.”

>> “Easy to use, excellent information, adaptable, current.”

EMAIL

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SOFT SKILLS

Award of Excellence: Vado Management Dev. Learning Track

PRODUCT INFORMATION

Vado’s management courses are designed for supervisors, managers and leaders who are responsible for leading, coaching and inspiring employee performance. These courses help build the skills needed to manage individual and team performance, engage and retain employees, and contribute to the organization’s success. They offer bite-sized content, video and mobile access.

WHAT USERS SAY

>> “Their approach to chunked learning and real-world, direct applicability engages the learner to be an active participant in his/her learning journey.”

>> “Content from experts yielding expertise transfer, plus collaborative work that exploits each content partner’s transforable value proposition.”

EMAIL

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LEADERSHIP DEVELOPMENT

Award of Excellence: Vado Leadership Development Learning Track

PRODUCT INFORMATION

Research shows that 70 percent of development happens on the job, and Vado provides off-the-shelf e-learning courses that help learners apply learning on the job through step-by-step instructions and exercises. The combination of short videos followed by step-by-step instructions help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased. Vado’s new Remote Leadership Toolkit is designed to equip managers with the tools and skills required to successfully manage others remotely.

WEBSITE

http://vadoinc.net/contact-form/index.php

 

Award of Excellence: Bizlibrary Leadership and Management

PRODUCT INFORMATION

BizLibrary’s leadership and management courses cover everything from discipline and accountability, high-performance coaching, handling disagreements at work and everything in between. They also cover helpful topics such as managing remote employees, succession planning, handling team expectations and making the transition from co-worker to boss. Users get unlimited access for their first 30 days free.

WHAT USERS SAY

>> “Terrific variety in the contemporary, quality videos.”

EMAIL

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Award of Excellence: ej4 Leadership Development

PRODUCT INFORMATION

Ej4’s “plug and play” content fits any organization, providing information that is ready-to-use now. Short formats and on-demand availability facilitate training, making it available to everyone, anytime, anywhere. Leadership Development is part of the company’s Business Skills library and touches on everything from transformational leadership and building an effective leadership team. WHAT USERS SAY >> “Quality micro-learning that easily understandable and digestable in a video format.” >> “Just a tremendous resource to have.”

EMAIL

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TRANSLATION & LOCALIZATION SERVICES

Winner: TransPerfect Translation & Localization

PRODUCT INFORMATION

As the world’s largest privately held provider of translation services, TransPerfect uses a rigorously tested network of industry-expert linguists and full-time quality managers to ensure that the work it delivers is second to none. TransPerfect offers multiple levels of service based on client needs, ranging from draft/summary translation up to certified translation, featuring a multi-step translation and review process to ensure the highest level of accuracy and meet the evolving needs of global businesses. The company can translate from/to more than 170 languages, using more than 5,000 native-speaking linguists.

WHAT USERS SAY

>> “Benefits include customer service, range of languages provided, time to production, cost/quality and responsiveness.”

WEBSITE

www.transperfect.com

 

SALES TRAINING

Winner: ej4 Selling Skills

PRODUCT INFORMATION

Selling is part art, part science, and all about the approach. Your team will be able to move prospects down the funnel with ej4’s cutting-edge sales training content. A number of courses are available including Retailer Hot Buttons: Transaction Size, Selling to Different Customer Roles, Building Great Sales Relationships, and Determining Customer Needs.

WHAT USERS SAY

>> “Our salespeople have more confidence knocking on doors, and have vastly improved sales skills.”

>> “It’s taken us three calls less per customer to sell them on our products, and I tie a lot of that to the training.”

EMAIL

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COMPLIANCE TRAINING

Winner: VuBiz WHMIS

PRODUCT INFO

Vubiz provides full-service e-learning content, development and delivery software with solutions that are flexible in practice. By having thousands of hours of off-the-shelf content available for purchase as-is or tailored to a specific client situation, it offers a number of compliance courses including preventing and stopping sexual harassment, equal opportunity and affirmative action courses for managers, content about the Americans with Disabilities Act and Alternative Dispute Resolution.

WHAT USERS SAY

>> “Easy to use, excellent content and price.”

>> “Sound content; adult learning principles paid attention to; and clarity.”

>> “Excellent customer service from the VuBiz team, quick response time, great at customizing info when needed, and overall great team to work with.”

WEBSITE

http://store.vubiz.com/store/ContactUs

 

Award of Excellence: ej4 Workplace Compliance Library

PRODUCT INFORMATION

ej4’s Workplace Compliance library keeps users in legal compliance with federal and state regulations while sharing best practices for the workplace. The Workplace Compliance library contains titles covering diversity, workplace conduct, workplace harassment, fair labor standards, and a number of human resource issues revolving around hiring practices, medical leave, termination, and more.

WHAT USERS SAY

>> “[The ej4 team is] real good at figuring out what it is that I’m envisioning.”

>> “We’re changing behaviors, we’re setting standards...”

EMAIL

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GAMIFICATION

Winner: Gamelearn Pacific Serious Game

PRODUCT INFORMATION

Pacific offers learning in video game format and is designed for the development of leadership skills. It was launched with the aim of becoming a practical manual on how to run and manage high-performing teams. Pacific turns leadership into a survival adventure to develop management skills such as defining roles, responsibilities and objectives; analyzing the needs of the team, improving processes and increasing motivation; resolving conflicts within the team; improving communication for the delegation of tasks; encouraging teamwork and performance orientation. Developed in 3-D animation and HTML5 language to be adaptable to a variety of devices, Pacific is available in eight languages and requires only an Internet connection.

WHAT USERS SAY

>> “Funny, didactic and dynamic.”

>> “The first training program in video game format for the development of leadership skills.”

>> “Challenging, user-friendly, unexpected!”

WEBSITE

https://game-learn.com/contact/

 

SOCIAL LEARNING

Winner: Bizlibrary Community

PRODUCT INFORMATION

With up to five different generations present in a workplace, people see the world and the way it works differently. This can create conflict about how to complete tasks, reach goals, or run the organization. The challenge is harnessing conflicting viewpoints and ideas and turning them into cooperative creativity for how to be both productive and innovative. An important first step to bringing together a variety of talents and ideas is recognizing the similarities that connect people. Finding common interests, beliefs, or skills (whether work-related or not) can create a bridge over a generational division that energizes collaboration, innovation and problem-solving. To find those commonalities, it’s important for coworkers to be willing to think from a perspective different from their own, taking others’ life experiences into account and how that affects their viewpoint. With an RSS feed, community members receive HR and employee training news, tips and best practices delivered straight to their inboxes.

WHAT USERS SAY

>> “Works two ways: internal for our employees and even smaller teams, but also for L&D professionals who are a part of the community to ask questions and share recommendations.”

>> “Easy way to get updates from the vendor and share best practices with other customers of BizLibrary.”

EMAIL

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OUTSOURCED LEARNING SERVICES

Award of Excellence: Skillsoft Learning Services

PRODUCT INFORMATION

Skillsoft begins by developing a personalized e-learning program in conjunction with each client’s strategies, culture and events to leverage best practices — then working to maximize e-learning success. Skillsoft e-learning consultants, customer support and application engineers provide core program support services — a fundamental value-add. These teams deliver the expert e-learning services and advice to help clients establish general strategies for deployment and adoption of powerful learning programs.

WHAT USERS SAY

>> “Tremendous catalog.” “Whenever I ask for something, they say ‘we will handle that’...I come back and it’s done.”

>> “The instructors are fantastically knowledgeable.”

PHONE

(866) 757-3177

 

MOBILE AUTHORING

Award of Excellence: DominKnow Flow

PRODUCT INFORMATION

Flow is content-authoring software that outputs fully responsive and adaptive HTML5-conformant content that automatically adjusts depending on the screen a user views it on. Flow is built it on the same engine that powers DominKnow’s award-winning Claro. It not only offers responsive content that changes and rearranges according to the device one views it on. It also gives authors the ability to choose what content gets delivered, thus adapting to the user’s device for a more meaningful and contextual end-user experience. And it does all of this in a Web-based authoring environment that allows for collaborative development, sharing and re-use of resources, and anywhere, anytime, any platform access.

WHAT USERS SAY

>> “A new authoring tool integrated in the Claro LCMS.”

>> “Fully responsive with excellent, new thinking functionalities that allow you to produce truly responsive content that does not only make the content bigger/ smaller, but that actually totally adapts the content to the screen size.”

PHONE

(613) 800-8733

 

 

Litmos by CallidusCloud

AWARD WINNING LMS-CLOUD

ENTERPRISE LEARNING THAT WORKS

For too long, employee training systems have been cumbersome and complex to work with. But the need to onboard employees, introduce programs, educate staff on updated policies, and offer training to external audiences has been accelerating. Organizations today do not have the time or the patience to spend months implementing clunky learning management systems. Litmos by CallidusCloud is changing that.

Litmos is the world’s fastest growing enterprise learning platform, supporting more than 4 million users in over 130 countries and 22 languages. The Litmos cloud-based solution unifies a learning management system (LMS), the extended enterprise, and prepackaged content in an engaging platform to meet any organization’s training needs. Built to scale from 100 users to 1 million users and beyond, Litmos is highly secure, focuses on the end user, and provides time to value three times faster than conventional learning solutions. With Litmos, organizations can engage learners anytime through native apps for Android and iOS, and they can extend their ecosystem by using prepackaged connectors and REST APIs. Litmos also provides local US support during business hours to help organizations be successful. Headquartered in Silicon Valley and backed by public company CallidusCloud (NASDAQ: CALD), Litmos is still run with the nimbleness of a start-up. It continues to experience double-digit growth and has a customer satisfaction rate of over 95 percent.

A POWERFUL PLATFORM: LITMOS LMS, LITMOS CONTENT, AND LITMOS TRAINING OPS

Litmos LMS is a simple yet powerful platform. Most legacy systems are over-engineered solutions with a huge percentage of features utilized by less than 5 percent of users. Litmos LMS is built with learner’s experience in mind that makes it easy to implement, administer, and manage. The platform’s open API architecture and prepackaged connectors make it simple for organizations to connect Litmos LMS to their ecosystem. And the user interface is consistent across devices, which helps organizations to engage their mobile workforce.

Litmos offers more than 700 packages of content. In addition, Litmos Content uses an in-house course production studio— composed of specialists in instructional design, production, research, technical operations, and program support—to develop more high-quality, mobile-friendly courses that focus on healthcare, HR, OSHA, sales and marketing, leadership, and more. The design aesthetics for these courses ensure better retention through engaged learning, and all content is available through the course marketplace.

Litmos Training Ops is an end-to-end training-as-a-business solution, enabling organizations to grow revenue, build loyalty, and reduce costs by automating the business side of training. A self-service, cloud-based platform, Litmos Training Ops delivers a sophisticated, integrated set of tools that help organizations automate and manage revenue, expense, global taxation, training credits, and other business processes so they can improve the ROI of their external training programs.

ADVANCING CORPORATE LEARNING

Litmos’ mission and core value proposition is to advance corporate learning by providing a learning experience that doesn’t necessarily reside in one segmented location, but in the departments where administrators work and in the applications where users spend their time. With Litmos:

>> Customers will get the perfect combination of powerful search and ease of use that learners love.

>> Customers can go live in 6 weeks— many in days or even minutes—rather than in 6 to 12 months.

>> Customers will achieve time to value in less than 6 months as opposed to 24 months.

CUSTOMERS

litmoscustomersimage

WHAT CUSTOMERS SAY:

>> “The Litmos platform has enabled USIC to deliver targeted, timely and efficient learning and compliance tasks to our 8,000+ employees across the US and Canada.” Tim Gale, USIC

>> “We chose Litmos because it’s extremely user friendly, you don’t need a lot of training and we love the user interface.” Miriam Calvo-Gil, Kapco Global

>> “We liked that Litmos has the ability to easily upload content, build your own content, and create courses.” Rick Galliher, 1-800-Got-Junk?

>> “What I like most about Litmos is the easy and fast implementation without needing a team of people or specialized resources.” Cheryl Powers, Coca Cola

CONTACT INFO:

4140 Dublin Boulevard #400

Dublin, CA 94568

+1 (925) 251-2220

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www.litmos.com

 

 

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Friday, 07 June 2013 21:02

Enterprise Learning! Conference 2016

Written by

Mark your calendar for this award-winning event in June 2016.

Meet Learning, Talent and HR Experts all Under One Roof at ELCE 2014. ELCE 2014 will be co-located with the California HR Conference & Expo; And, hosted in partnership with Professionals in HR Association, Worlds at Work and American Staffing Association.

ELCE 2014 will also be home to the 2014 Learning! 100 Awards, Best of Elearning! Awards, and Learning! Leadership Summit. Bring your teams to meet the best in learning, workplace technologies and performance. More information about ELCE 2014 will be made available soon!

For exhibit or sponsorship details, visit Elearning! Magazine at www.2elearning.com, or email This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

Building Smarter Companies

Elearning! Magazine is the exclusive voice of the $220 billion enterprise learning market. As new technologies develop, enterprise networks are born and content evolves, you can rely on Elearning!Magazine to

Tuesday, 08 January 2013 19:31

Government Elearning! Winter 2015

Written by

Powering the Public Sector with Learning Technologies. The voice of the robust $100 billion public sector learning marketplace.

The voice of the robust $100 billion public sector enterprise  learning market.

The public sector’s appetite for more learning  and workplace technologies is fueled by agency-wide performance

 


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