HEI Hotels & Resorts, a hotel investment group with more than 35 first-class domestic properties, including Marriott, Hilton, Embassy Suites, Doubletree, Sheraton and Westin hotels, is creating a competitive advantage by using Plateau’s unified Talent Management Suite to identify, develop and retain top performers.
With 5,000 employees, growing talent across the organization and promoting managers from within to maintain HEI’s reputation for exceptional customer service was a top priority. With a highly decentralized business, however, HEI lacked a unified system to manage its talent management initiatives and give corporate executives a view of talent across the organization.
Plateau emerged as a talent management solution provider whose performance management solution could support the non-numeric performance criteria that are used for the annual evaluation of HEI associates. It could also provide fast response times – a necessity in 24×7 customer service businesses such as HEI