Collaboration, innovation and high performance are the mark of this year’s winning organizations.
BY CLAIRE JOHNSON
The sixth annual Learning! 100 Awards honor the world’s top learning organizations for innovation, collaboration and performance. The Learning! 100 are comprised of 60 corporate enterprises and 40 public sector honorees from government, nonprofit and education. These organizations confront the pressing issues of global competition, innovation and constant change. This year, Amazon Web Services shares how the largest cloud service company in the world can innovate at a rate of 722 new solutions annually while decreasing costs. Scripps Health takes training from the classroom and surgical urgical centers to their new simulation center where practice breeds success and improved patient outcomes. Think of the training challenges of Ingersoll Rand which brings 32 organizations organizations together under a single sales excellence program across a global sales teams.These are just a few of the great works the learning and development teams across the 2016 Learning! 100 have accomplished, all while generating outstanding financial performance. How is this possible? All of the Learning! 100 winners share a similar vision: Learning is an organizational imperative; Senior leadership leads or supports learning across the organization; and many, (84 percent), have a learning leader who drives positive impact on the business. Meet these organizations, all 100, in the following pages and upcoming upcoming events,web seminars and articles by Elearning! Media Group.
#1 Private Sector
Amazon Web Services’ Outcome Based Account Management Program Delivers
More than 10 years ago, Amazon Web Services started as a storage service. Today, it offers more than 70 services for compute, storage, databases, analytics, mobile and enterprise applications. The organization announced 722 significant new features and services in 2015 which is 40 percent more than what was introduced in 2014. In 2015, Amazon became the fastest company to reach $100 billion in annual sales and Amazon Web Services reached $10 billion in annual sales. The two companies are very different — one serves consumers and the other serves enterprises — but both have grown organically over time and have placed an emphasis on uncovering — rather than dictating — company culture which contributes to their successes.
Consistent with the Amazon Leadership Principle of keeping the custome rfront-andcenter, the Amazon Web Services approach to selling startswith the customer and works backward.It defines success through the customers’ eyes based on each’s individual priorities.The program,Outcome Based Account Management Program Implementation for the Global Sales Organization, has been hugely successful, which is why it’s receiving the No. 1 ranking in the Learning! 100 awards.The program is being delivered internationally and isreceiving a 4.2 score out of 5 from global participants.
Outcome-Based Account Management (OBAM) is the process, tools, competencies, and dialogue architecture for initiating and solidifying customer relationships through focus on the journey of the seller in a lifelong strategic relationship. The program offers a number of components which is what makes it effective including pre-call, pre-work, one-day live collaborative training session, three post-workshop coaching calls and on-demand OBAM playbook. Customer-driven products and solutions are at the heart and soul of this program and the results are in:
>> More than 90 percent of Amazon Web Services builds was requested by customers.
>> Amazon Web Services has dropped prices 51 times. >> Amazon Web Services continues to introduce low-cost services such as Aurora (a database engine), QuickSight (a business intelligence service), EC2 Container Service (a compute container service) and Lambda (a server-less computing capability).
Amazon is working with well-known companies to innovate and fulfill their needs. MLB Advanced Media is an example of a customer that consistently helps reinvent the customer experience with the help of Amazon Web Services’ Kinesis which processes real-time streaming data. It works to measure every pitched ball’s movements more than 2,000 times per second, stores the data onAmazon S3 and then performs pitching analytics and so many others on Amazon EC2. Collectively, the suite of services generates nearly 7TB of raw statistical data per season shedding quantitative light on baseball myths and pearls of wisdom.
Netflix is another well-known company Amazon Web Services serves. About seven years ago, decided to move all of its applications to the cloud. It opted to work with Amazon Web Services because of the greatest scale and broadest set of services and features. With the success of Netflix’s transition, Infor, Intuit and Time, Inc. have decided to move their application to Amazon Web Services. Amazon Web Services already attracts more than 1 million customers and as the team continues its rapid pace of innovation that allows more capabilities for builders, it will be easier to collect, store and analyze data, allowing access from more geographic locations and rapid growth in mobile and connected devices. With this rate of growth, Amazon Web Services is No. 1 on the 2016 Learning! 100 top learning organizations.
Amazon Web Services is a first-time Learning! 100 award winner.
WHILE ALWAYS KEEPING THE CUSTOMER IN MIND, AMAZON WEB SERVICES CONTINUES TO GROW RAPIDLY:
#1 Public Sector
Lawrence Livermore National Laboratory’s Leadership Development Program
Lawrence Livermore National Laboratory (LLNL), a premier applied science laboratory within the Department of Energy, serves more than 6,500 employees in a number of technical disciplines including physics, chemistry, biology, engineering, and computer science among others. The researchers work together to achieve technical innovations and scientific breakthrough in areas such as nonproliferation, cybersecurity, clean energy, climate change, manufacturing and medicine. There’s an emphasis on values and employees are encouraged to uphold them with the way they interact with one another, sponsors, stakeholders and the public. LLNL senior leaders recognize that a highly capable, innovative and sustainable workforce, led by talented management is essential to the success of the Laboratory — that’s why the Leadership Development program was developed.
Learning is aligned with strategic business goals and embedded in the workflow, accelerating business impact and organizational agility. LLNL’s learning program connects with talent management, linking skills and competencies with succession planning and leadership development. Employees are empowered to take charge of their career development, supported by a program that promotes learning and knowledge sharing throughout the employee lifecycle.
LLNL’s learning program features ULearn, their online learning center, at its hub. More than 65 percent of LLNL has a U-Learn account which consists of a portfolio of resources that are responsive to the Laboratory’s environment, mission, skill base and future. ROI surveys reveal that 96 percent of employees believe that U-Learn benefited them and 80 percent of learners were able to apply what they learned within six weeks. Further, LLNL revealed the return on investment for the program was 1,129 percent or a benefitto-cost ratio of 12.8 to 1. The Leadership Development program uses a blended learning approach by incorporating online resources found in U-Learn into its curriculum as well as pre-assessments, coaching opportunities, project work, and instructor-led workshops.
Financially challenging times and new workforce expectations require leaders and learning programs to be cost-effective and integrate technology. The Leadership Development program was created as a solution to address both these needs. Drawing on a self-assessment conducted with the University of California-Berkeley’s Haas School of Business which identified strengths and gaps in leadership capabilities, the plan for integrated leadership development programs began, addressing needs at multiple career levels, aligned with the strategic direction. Today’s program has evolved to include an intentional roadmap for leaders that builds their skills as they gain tenure. LLNLs’ leadership program has three curriculum components: culture, leadership and accountability. A culture of trust, development, and innovation helps prepare leaders to improve their skills to be able to deliver on LLNL’s mission. An institutional set of leadership competencies help leaders move the organization forward and make informed decisions and each leader is account able for their decision, no matter the outcome. When an individual has been identified for a leadership role, he or she will create a 180-day assimilation plan and over the following four years, will work closely with management and the learning organization for assessment, feedback, performance tools and workshops.
#2 Private Sector
At Vi, Learning is a Leadership Competency
Vi operates residential facilities for active and retired adults operated by Hilton Hotels. Vi employs 2,946 people across 10 facilities and its corporate office. Vi’s strong collaboration with business partners and alignment of learning strategies and initiatives are what drives results. What makes Vi unique is how the company’s Learning and Organizational Development department engages with its business partners. Responsibility for learning is viewed as a leadership competency and is part of each leaders’ annual goals which are tied to compensation. This partnership has manifested in high levels of employee and resident satisfaction, high levels of employee retention and strong financial and quality performance. performance. Nine out of 11 of Vi’s locations have won awards as top employers and best places to work in 2015.
Vi’s future success depends upon developing future leaders with the same cultural DNA. Vi’s Breakthrough Leadership Program does just that. It leverages the best of classroom, virtual and collaborative learning and multi-faceted evaluation techniques to measure each aspect of the program. Vi partnered with organizational development faculty from DePaul University to identify what specific elements of Vi’s leadership training program were effective and worked to refine what specific elements contribute to participant success. In the past, Vi strictly relied on program participant retention, promotion rates and participant and managerial feedback to assess program effectiveness. Although each component of this program offers the benefit of providing unique learning, insight, and reinforcement of concepts, each learning event has its own training assessment associated with it. A determination of overall program effectiveness requires capturing information about learners that is based on the objectives of the entire program, not simply tied to a given learning event. The end goal was to design a more systematic approach to assessing training outcomes connected to learning across the program.
As a result, Vi implemented a variety of assessment tools for participants, their managers and peers. These assessments were taken before the start of the program, during the program, and after the program ended to measure the effectiveness of each program element. In addition, Vi’s Learning and Organizational Development team engaged senior executives throughout the entire program (including virtual sessions) to reinforce key concepts and share personal learning. Vi invested in key partners such as faculty from DePaul University, Harvard Business and TalentSmart to deliver best in class solutions. Successful training effectiveness assessment depended on using multiple methods and sources of data and focused on outcomes known to be empirically associated with increased learning readiness, training motivation, transfer of training and job performance. Findings included:
>> Emotional Intelligence scores exceeded benchmark data across all dimensions by 10 percent. Overall emotional quotient scores increased seven percent to 86 percent with a 75 percent benchmark.
>> Knowledge gains were evaluated pre-class, after class and one year later, and showed a 25 percent increase in knowledge.
>> Attitudes and skills evaluated pre- and one year later reported an 11-percent average gain across all dimensions including self-efficacy, utility, transfer motivation, role clarity, supervisor support, skills self-assessment.
>> Engagement in leadership development activities asking for feedback by capabilities increased from 30 to 80 percent. >> All 13 dimensions measured saw a nearly 90 percent increase in abilities.
VI is a six-time Learning! 100 award winner.
HEAR FROM THE WINNER:
#2 Public Sector
DAU’s Performance-based Strategic Plan
Defense Acquisition University (DAU) graduates 240,000 students annually, serves more than 1 million learners per year and is on the cutting edge of social and mobile learning, as well as virtual learning. DAU’s efforts to develop and implement innovative learning strategies have enabled the organization to achieve international recognition as a premier corporate university. Looking ahead, organizational leaders continue to examine emerging trends and technologies to ensure that the university offers the best capabilities to the workforce, a task that requires constant self-assessment and reinvention.
The Department of Defense’s priorities are changing; its current challenge is to not just to do more with less, but to do it better and smarter. Additionally, DAU has achieved global reach and phenomenal growth, superb customer feedback, and an industry-wide reputation and accreditation for excellence.
To address these challenges, DAU’s Performance-based Strategic Plan for Shaping the Future incorporates its unique enterprise learning strategy, the Acquisition Learning Model (ALM) into its first three goals that guide all of the university’s efforts to adapt and improve. The three-year DAU Performance-based Strategic Plan for Shaping the Future incorporates the organization’s unique enterprise Learning Strategy, the Acquisition Learning Model (ALM), into its first three strategic goals: foundational learning, workflow learning and performance learning. DAU has integrated with shared assets from all three to create a powerful learning environment for the new workforce. It recognizes that foundational learning delivered in classroom and online courses must be connected to robust learning that goes on continuously, outside of structured courses that includes workflow learning which helps workers just in time and on the job. Performance learning targets students through high-impact consulting with specific challenges for programs, organizations and individuals.All three are integrated to create a powerful learning environment for the new workforce. The plan is implemented through a continuous multi-year process. The first year is executed and managed by an annual performance plan that is organized by five strategic goals and more than 100 performance tasks to be completed. These are cascaded down through the leadership team and to individual faculty and staff via their incentive plans to complete.
Another important DAU challenge is to help the new workforce and generation of learners succeed on the job. They will have fewer career opportunities for which to learn and gain experience, fewer mentors to help them learn, and fewer resources, yet still they must prevail. Meeting the demands of this new workforce has already driven significant changes in how they approach workforce learning and development. As a result, they are increasingly relying on DAU learning assets on the job. This new set of challenges has ushered in a paradigm shift from where everyone must play a role in learning and development and successes are gauged upon others’ rather than solely on each individual.
The DAU’s strategic plan has been recognized as an award-winning best practice, received a six-year accreditation and has been awarded a commendable rating by the Council of Occupational Education.
DAU is a six-time Learning! 100 award winner.
HEAR FROM THE WINNER:
Read more and see the full list of Learning! 100 Companies: http://elmezine.epubxp.com/t/185271-elearning-august-september/16