Monday, 02 October 2017 11:32

BlackBeltHelp’s AI to Automate Over 50% of IT Support

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BlackBeltHelp launched AI for Higher Education to automate IT Help Desk Support. Now, the 9-5 service model is no longer meeting demand so Institution IT Departments are challenged to meet such increasing demand due to reduced resources. An institution with 5,000 FTE’s can save approximately $300,000 annually by implementing AI for Password Reset.

“50% of the help desk queries that we receive from these institutions are related to Password Reset. Most of the agent’s time and energy is consumed by this repetitive task of resetting the passwords,” says Ron Bhalla, CEO of BlackBeltHelp.

BlackBeltHelp launched Artificial Intelligence for Higher Education to address the challenges in IT. BlackBeltHelp’s AI is 10x faster resolution to student inquiries related to IT; Can automate personalized messages to FAQs; Handle multiple end users at the same time and, at a super low cost of maintenance.

Learn more at: http://www.blackbelthelp.com
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