Crawford & Co.’s new KMC On Demand is expanding its knowledge management services to include an Expert Forum function.
The forum allows a company’s KMC On Demand administrators to appoint category experts who then may receive online questions from the claims force. Those experts can answer questions and post responses, or bring in other experts to collaborate on an answer. The Forum then allows for a final legal sign-off, if necessary. Each expert can edit an answer and each edit is memorialized, as with a wiki (apage or collection of Web pages designed to enable people to contribute or modify content). Anyone within the organization needing this information can search answers by keyword, phrase or category.