A Customizable Program Gives Arlington, Virginia Employees All the Training They Need. When the County of Arlington, Va., needed a way to provide safety training for its field employees, it turned to a proprietary solution from Coastal. Safety Specialist Dennis Cuddy and his employees selected Coastal Training Technologies’ ClarityNet courseware because of its: >> 24/7 access >> customization capabilities >> video-enhanced content >> tracking features via the Coastal LMS >> availability in both English and Spanish versions The county’s Department of Environmental Services provides water, sewer and streets, traffic engineering and solid waste services to more than 200,000 residents. Since ClarityNet is accessible online, it can be delivered to any location and any employee instantaneously. “A few employees came to us and expressed their wish to do online training at home after the workday was over, so we allowed them to complete the courses after hours on their own computers,” says Cuddy. A key highlight of ClarityNet is its customization capabilities, which give users the opportunity to add original content. “I really like the customization,” Cuddy says. “I will add policies and procedures that are related to our county and photos of county employees. The next time employees go through the courses, they will be like new.” High-Impact Video The courses contain high-impact video that makes them more compelling. Cuddy says his employees chose the such a solution because of the video content, which “is especially helpful to people who have never used computers, because it helps them go through the courses.” The video is accompanied by narration that is equally helpful. The courses include questions after each segment to test employee knowledge. “I like the way online training measures an employee’s retention span and understanding of the programs,” Cuddy says. “Online training is like a book. Each course is a book and each book has chapters. As you open the book up, you read the chapter, and you are tested on each chapter. You get tested as you go through the book and after you complete the book.” Whenever an employee completes a course, the Coastal LMS keeps a record of it. Cuddy uses this information to document and monitor employee training. Ten percent of his employees are Spanish speakers, which isn’t a problem since many ClarityNet courses are available in both English and Spanish. Having Spanish programs is a key advantage. “It’s important for me to know that my Spanish-speaking workers really understand everything that is required of them to do their jobs safely, and keep them safe each day,” Cuddy says. He also sent e-mail messages to each employee announcing the training. “On the e-mail, I listed each course, gave a description, and explained how workers could go online to take the training,” Cuddy says. Increased Employee Ownership It’s all part of Cuddy’s plan to boost employee responsibility. “One of the biggest pluses of online training is that it gives individuals the responsibility to do their own training,” he says. “When employees accept this responsibility, they do it with open arms. We allow each employee to be responsible and take ownership.” —For more information on ClarityNet and Coastal Training Technologies’ other products and services, visit the Website www.coastal.com.