Legal and Compliance Issues Of Social Learning Programs

Here are some of the questions that corporations should answer before implementing a social learning program:

>> What is your security plan to prevent unauthorized viewing of sensitive data?

>> What is your data recovery plan in the event of corruption, server failure, etc…?

>> What is your plan to communicate the security so that users can help safeguard sensitive content while feeling secure enough to freely share within the defined parameters of the site?

>> What is your records retention policy?

>> What is your content permissions policy?

>> Do you need a “contact” permission policy to prevent your SMEs or other experts from being overwhelmed?

>> Do you have a “Do not discuss via Social Media” list? What is it and how will it be communicated?

>> What kinds of topics require “pre-approval” before posting live to the site?

>> What kinds of topics must include “report violation” options after they go live?

>> Do you have a list of keywords that should be redacted or replaced?

>> Do you have a keyword list that should trigger notification to SMEs, Legal or Compliance personnel?

>> What is your reaction plan to a breach of policy? Who owns it? Who enforces it?

(Source: Kevin Jones, engagedlearning.net.)

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